What you’ll do @ Omnisend:
Investigate and resolve technical solution tickets from Customer Support/Customer Success/Sales and other customer-facing teams on a daily basis, taking full ownership from diagnosis to resolution.
Debug complex issues involving APIs, webhooks, data flows, and system-to-system communication.
Provide clear, technically accurate explanations to customers and internal teams when required.
Identify recurring issues and propose improvements, fixes, or process changes.
Collaborate with Product and Engineering teams through reporting bugs and follow up to resolution.
Support and maintain third-party integrations as part of the broader technical solution landscape.
Contribute to internal documentation and Knowledge Base articles and stay up to date with product teams and their releases.
Be a team player with a collaborative mindset to drive team-level and company-level KRs to delivery
What we expect you’ll bring:
Strong experience solving complex technical issues in a SaaS or platform environment.
Solid understanding of REST APIs, webhooks, and asynchronous communication.
Understanding of JavaScript, HTML/CSS, and experience with browser Developer Tools.
Ability to reason about application architecture, integrations, and failure modes.
Confidence working with API and platform documentation to make technical decisions.
Ownership mindset: you don’t just solve tickets, you improve the system behind them.
Work schedule:
We are currently looking for a colleague who can work 8AM - 5PM EET (Flexibility to adjust the start or end time by 1 hour). You will work 9-hour shifts, with a 1-hour break.
What we offer in return:
Gross salary starting point from 2100 EUR/month based on experience;
Quarterly salary reviews.
Unlimited learning budget for self-improvement after 3 months.
Private health insurance.
Unlimited access to psychotherapy.
Workstation budget (420 EUR).
Work anniversary gifts (like home cleaning services).
Attractive workations and team-led team-building events.
Working methods and best practices inspired by Silicon Valley’s top tech companies.
Senior colleagues (70%+) creating a high-performing environment that accelerates your growth.
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What We Do
Omnisend is an email & SMS marketing platform with a suite of features made specifically to help ecommerce stores grow their online businesses faster. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support make it easy for brands of any size to sell more—all without the exaggerated cost. “Great marketing needs to be expensive” is a myth that 100,000+ Omnisend customers are busting every day by growing their businesses with email and SMS marketing. We’re a team of more than 180 Omnisenders working worldwide and looking for talented, passionate developers, artists, marketers, and everything in between. Are you excited about helping ecommerce marketers to discover the best ways to build relationships with their customers? Check out our open positions here: https://www.omnisend.com/careers/
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