Jobs at Omnisend

Manage and grow ecommerce customer accounts through onboarding, digital marketing strategy, campaign and automation guidance, dashboard reviews, troubleshooting, QBRs, renewals, and product feedback. The role provides proactive customer advice, supports merchants and partners, monitors business metrics, resolves issues, and helps clients achieve revenue goals using Omnisend and related marketing platforms.

Build and scale a self-service platform for engineering teams to manage datastores and cloud resources. Maintain observability using Prometheus, Thanos, Grafana Loki, and Grafana Tempo; experiment with new infrastructure services; and ensure Kubernetes clusters supporting approximately 400 microservices remain stable and scalable. The role also involves establishing infrastructure standards, CI/CD practices, and knowledge-sharing across teams.

Manage inbound and outbound sales opportunities for small and mid-sized ecommerce businesses across global markets, especially Europe. Conduct discovery, deliver product demonstrations, manage sales cycles through negotiation and close, maintain CRM records, meet revenue targets, and collaborate cross-functionally. Develop expertise in ecommerce marketing, email, SMS, and SaaS while receiving coaching and occasionally traveling for customer meetings, events, or team gatherings.

Build and optimize automated customer lifecycle flows, including triggers, conditions, delays, transactional communications, segmentation, and AI-driven personalization. Collaborate with product, data, design, and content teams to improve customer messaging, adoption, and retention. Own reporting and performance optimization for lifecycle automation programs.

Manage top-tier ecommerce customers as a trusted advisor, supporting onboarding, contact migration, campaign and automation setup, digital marketing strategy, troubleshooting, dashboard reviews, product feedback, renewals, and quarterly business reviews. Help merchants achieve revenue goals through best practices, proactive guidance, and timely communication while documenting solutions and escalating issues appropriately.

This job is an expression of interest for potential future roles at Omnisend across various areas including marketing, product, engineering, and sales. Candidates are encouraged to apply to stay connected for future opportunities.

Edit raw footage into polished, engaging videos for Omnisend’s YouTube channel and company teams. Collaborate with Content, Design, Product, and Marketing to develop brand-aligned topics, contribute storytelling ideas, track YouTube trends, organize video assets, and manage timelines. The role requires Adobe Premiere Pro proficiency, After Effects familiarity, basic motion graphics skills, strong storytelling, attention to detail, deadline management, and collaborative communication.

Manage strategic customer accounts as a trusted advisor, supporting onboarding, contact migration, campaign and automation setup, troubleshooting, dashboard reviews, QBRs, and quarterly goal-setting. Develop digital marketing strategies to increase merchant revenue, provide best practices and product guidance, respond to client questions, support renewals, and relay customer feedback to Product and Engineering. The role requires strong communication, independent time management, ecommerce and marketing knowledge, and familiarity with customer success and SaaS tools.

Own product communications by turning product and customer insights into messaging, triggers, and assets that drive adoption and retention. Conduct market and usage analysis, define positioning and lifecycle communications, enable internal teams with briefs and updates, create documentation and storytelling assets, and measure impact to iterate on campaigns and triggers.

Build and own reporting capabilities end-to-end. Design scalable backend services and data flows, shape technical/product decisions, lead cross-service problem solving, improve engineering practices, and operate services in production with strong testing and observability.