Jobs at Omnisend

Develop and maintain scalable backend systems for Omnisend’s Audience team, including contact profiles, real-time event processing, segmentation, and AI-powered audience tools. Design, test, monitor, and optimize highly available features; resolve technical challenges; contribute to product decisions; and share engineering best practices. The role involves distributed systems, event-based architecture, cloud technologies, databases, messaging platforms, and collaboration within an empowered product team.

Own the content creation product area, including Omnisend’s email builder and AI/MCP-powered content experiences. Lead discovery, user research, experimentation, product analytics, prioritization, and delivery. Define how AI creates value for ecommerce merchants, make data-driven product decisions, and collaborate with multidisciplinary teams to improve email creation and customer outcomes.

Own product design for campaign and automation workflow experiences, using research, metrics, prototyping, testing, and experimentation. Partner with multidisciplinary teams to frame problems, map flows, design interactions, and deliver cohesive customer experiences. Contribute to the design system, improve design efficiency, and balance customer needs, business goals, and technical constraints.

Oversee payroll, accounts payable, outgoing payments, month-end close support, expense allocation, financial analysis, tax compliance, audits, reconciliations, and finance automation initiatives. The role also supports finance projects and ad hoc leadership requests while improving processes through automation and AI.

Leads Omnisend’s Product Communications function, aligning Product, Marketing, CX, Sales, and leadership around product messaging and launches. Owns adoption, lifecycle communications, upsell, retention, churn reduction, webinars, partner programs, automation, AI enablement, internal education, team structure, and performance measurement. The role requires hands-on leadership, cross-functional stakeholder management, campaign expertise, and a strong focus on revenue and customer outcomes.

Create product illustrations, website and social banners, advertising and campaign assets, engaging newsletter visuals, and print-ready event materials. Own projects from initial concepts through final files while maintaining a consistent Omnisend visual style. Collaborate with the Communications and Creative team, simplify complex ideas visually, contribute original concepts, and independently manage deadlines and communication in a fully remote freelance setting.

Investigate SMS delivery failures, registration issues, carrier filtering, and compliance cases. Manage toll-free, 10DLC, and Sender ID workflows; analyze delivery receipts and provider responses; coordinate escalations with internal teams and providers; support email deliverability initiatives; maintain compliance standards, playbooks, SOPs, and incident documentation; and recommend process, product, or operational improvements.

Manage SMS deliverability and compliance operations, including toll-free verification, 10DLC and Sender ID registration, carrier filtering, delivery investigations, consent controls, and provider escalations. Support email deliverability initiatives involving SPF, DKIM, DMARC, sender reputation, and bounce monitoring. Own complex incidents, coordinate cross-functional remediation, create operational documentation, improve workflows, and communicate technical findings to internal teams and customers.

Recruit and onboard digital marketing agencies, build long-term partner relationships, provide training and enablement, coordinate co-marketing initiatives, monitor partner performance, support sales-driven revenue goals, gather feedback, and improve the partner program. The role requires strong communication, relationship-building, analytical judgment, adaptability, and occasional travel to meet partners and internal teams.

Manage and grow ecommerce customer accounts through onboarding, digital marketing strategy, campaign and automation guidance, dashboard reviews, troubleshooting, QBRs, renewals, and product feedback. The role provides proactive customer advice, supports merchants and partners, monitors business metrics, resolves issues, and helps clients achieve revenue goals using Omnisend and related marketing platforms.

Manage inbound and outbound sales opportunities for small and mid-sized ecommerce businesses across global markets, especially Europe. Conduct discovery, deliver product demonstrations, manage sales cycles through negotiation and close, maintain CRM records, meet revenue targets, and collaborate cross-functionally. Develop expertise in ecommerce marketing, email, SMS, and SaaS while receiving coaching and occasionally traveling for customer meetings, events, or team gatherings.

Manage top-tier ecommerce customers as a trusted advisor, supporting onboarding, contact migration, campaign and automation setup, digital marketing strategy, troubleshooting, dashboard reviews, product feedback, renewals, and quarterly business reviews. Help merchants achieve revenue goals through best practices, proactive guidance, and timely communication while documenting solutions and escalating issues appropriately.

This job is an expression of interest for potential future roles at Omnisend across various areas including marketing, product, engineering, and sales. Candidates are encouraged to apply to stay connected for future opportunities.