Senior Technical Program Manager

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Technical Program Manager

The Payment Enablement Program focuses on simplifying customer interactions by enhancing payment flows within transaction processing. We offer a suite of value-added switching services supporting Digital, Commercial and Authorization products. Our program charter is to offer existing and new services that are scalable, resilient, and deployable anywhere in any environment (on-prem or cloud); supporting localization needs, increasing our global reach, and allowing us to touch more switched transactions on the network to drive incremental revenue for Mastercard.
Technical Program Managers at Mastercard collaborate to define the how and when of our strategic delivery goals. This role plays a pivotal role in driving complex, cross-functional projects and maintain alignment of our goals to organizational objectives. The responsibility of this teammate is to ensure technical solutions are delivered on time and meet the desired outcomes.
We are seeking a Strategy Technical Program Manager with a proven ability to operate independently and tackle ambiguous areas with a focus on delivering impactful results. This role requires someone who can manage complex programs, drive strategic execution, and lead cross-organizational efforts with confidence and clarity.
Key Responsibilities:
• Operate with complete independence, addressing ambiguous areas and creating a sense of urgency for timely delivery.
• Identify and bridge gaps between regions, architectures, and organizations, setting a standard for others to follow.
• Manage escalations and potentially oversee the delivery portfolio for entire programs.
• Serve as the primary contact for projects, communicating confidently with senior leadership and transforming raw information into clear, concise updates.
• Provide accurate and timely information about project statuses to appropriate audiences, and communicate complex issues and decisions effectively.
• Facilitate constructive dialogue to resolve discordant views and create predictable process paths for large or complex efforts.
• Streamline processes, drive continuous improvements, and educate the TPM and engineering community on best practices for agile processes and CI/CD delivery.
• Utilize expertise in scrum delivery to recognize and avoid prior failure patterns, ensuring effective team performance.
• Maintain a comprehensive understanding of business strategies, product domains, and evolving technologies, evaluating design strengths and weaknesses.
• Drive simplification in complex architectures and integrations to accelerate delivery, knowing when to seek additional technical guidance.
• Oversee execution across multiple teams and domains, create effective reporting mechanisms, and assess and improve development processes and test plans.
• Build consensus, lead resolution of contentious issues, and deliver outcomes with limited guidance while embracing ambiguity to drive clarity and strategic execution.
• Define and measure success metrics, ensure focus on high-priority work across a product portfolio, and lead innovative experiments to enhance customer value.
Qualifications:
• Demonstrated ability to operate independently, manage complex programs, and drive strategic execution.
• Strong expertise in scrum delivery, agile processes, and CI/CD practices.
• Proven track record in managing escalations, delivering large-scale projects, and leading cross-organizational efforts.
• Excellent communication skills with the ability to articulate complex issues and decisions clearly.
• Deep understanding of business strategy, technology landscape, and design trade-offs.
• Skilled in simplifying complex architectures and driving continuous improvements.
• Ability to build consensus, resolve contentious issues, and deliver results with minimal guidance.
Join us to lead strategic delivery efforts and drive impactful outcomes across our programs and product portfolios.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $112,000 - $187,000 USD