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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
New Relic is looking for a Senior Technical Program Manager to join our outstanding engineering organization! Technical Program managers play a vital role at New Relic leading the planning, execution, and delivery of large cross functional programs in support of our strategic objectives. The ideal candidate is a strong Program Manager with a senior-level understanding of cloud, engineering, software, and systems development lifecycles.
This TPM position will be focused on our Security and Identity initiatives including driving the adoption of customer IAM, managing security programs to enforce compliance standards and protect sensitive data environments and tracking program health and vulnerability management trends.
What you'll do
- Drive technical projects from ideation to delivery, including managing complex project schedules, removing roadblocks, and keeping processes running smoothly.
- Identify and operationalize the metrics and key performance indicators necessary to track progress, and drive issue resolution & mitigation at a granular level across the organization.
- Create and operationalize processes to transform the effectiveness of the organization with respect to meeting business goals.
- Drive effective communication, collaboration and commitment across multiple stakeholders and disparate groups with competing priorities
- Work with teams to identify and handle our top risks and drive decisions to align leadership on the right level of risk for each project.
- Facilitate productive meetings from small (3-5 people) to large (100 people or more).
This role requires
- 8+ years of experience working on a software development team as a TPgM or engineering manager
- Bachelor’s degree in computer science, computer engineering, or related field, or equivalent experience
- 6+ years in project and program management
- 6+ years delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
Bonus points if you have
- Experience driving enterprise security and/or compliance programs
- Deep understanding of authentication protocols, API security, and cloud architecture.
- Can anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
- Can drive programs with a significant amount of ambiguity and facilitate definition and clarity
- Excellent written and verbal communication skills, including experience communicating with senior leadership
- Inquisitive with technical and business skills to understand, test, and challenge while working harmoniously with the business and technology owners
- A good understanding of the New Relic platform and its capabilities
- Experience working with remote & distributed team
- Prior experience with high-growth companies
Please note that visa sponsorship is not available for this position.
#LI-MM-4 #LI-Remote
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Skills Required
- 8+ years of experience working on a software development team as a Technical Program Manager or engineering manager
- Bachelor's degree in computer science, computer engineering, or a related field, or equivalent experience
- 6+ years of project and program management experience
- 6+ years delivering products against plan in fast-paced, multidisciplinary, distributed-responsibility, and ambiguous environments
- Experience driving enterprise security and/or compliance programs
- Deep understanding of authentication protocols, API security, and cloud architecture
- Experience with escalation management, technical tradeoffs, risk management, and ambiguity
- Excellent written and verbal communication skills, including communication with senior leadership
- Understanding of the New Relic platform and its capabilities
- Experience working with remote and distributed teams
- Prior experience with high-growth companies
What the Team is Saying
New Relic Compensation & Benefits Highlights
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Healthcare Strength — Coverage includes medical, dental, and vision insurance with telehealth, alongside robust mental-health resources and wellness funding. Feedback suggests healthcare options are a standout component of the package.
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Leave & Time Off Breadth — Flexible/unlimited PTO for many U.S. exempt roles is paired with paid holidays and volunteer time. Feedback suggests the flexibility is valued, though actual usage can depend on workload and manager expectations.
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Parental & Family Support — Paid parental leave, family-forming support via Carrot, and subsidized backup childcare are highlighted. These programs, plus Care.com access, indicate strong support for caregivers.
New Relic Insights
What We Do
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
Why Work With Us
New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology, unmatched career development, and a true one-team environment where everyone is empowered to grow, learn, and contribute to our collective success.
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New Relic Offices
None Workspace
We offer hybrid and remote work options, which vary based on the specific role and team. Please check the requisition details and confirm the work arrangement with your recruiter.
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