Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are seeking an experienced and execution-oriented Senior Technical Program Manager (TPM), Corporate Applications to join the Information Technology (IT) Delivery Excellence team as a remote employee based in Costa Rica, reporting to the Director, Technical Program Management. In this role, you will be the operational backbone driving strategic technology investments across our corporate application ecosystem, spanning Finance, HR, Legal, and enterprise business systems. You will lead corporate applications portfolio governance, lead quarterly planning cycles, establish portfolio prioritization frameworks, and manage capacity planning processes to translate strategy into execution.
What You'll Do- Drive end-to-end portfolio governance across corporate applications, establishing transparency, operational rigor, and alignment with executive business goals and annual operating plans
- Lead a structured quarterly planning process, including demand qualification, dependency mapping, and resource forecasting across engineering and business systems teams
- Lead portfolio prioritization, intake frameworks, and capacity planning in close partnership with business application leads, IT functional owners, and leadership
- Manage complex, high-visibility technical programs across Finance, HR, and Legal platforms from intake and scoping through design, testing, deployment, and adoption
- Champion PMO best practices and delivery workflows in Jira and Asana, while maintaining structured RAID logs and executive dashboards to ensure flawless delivery
- You are an action-oriented leader with a relentless bias for action and demonstrated ownership over end-to-end technical outcomes.
- You thrive in fast-paced, ambiguous environments, skilled at translating high-level business goals into structured roadmaps and decisive action.
- You are a portfolio management leader who brings clarity to complex technical ecosystems through rigorous governance, prioritization, and capacity planning.
- You are a collaborative cross-functional partner skilled at building alignment across distributed teams, facilitating executive SteerCos, and driving accountability.
- You are an exceptional communicator who excels at distilling complex technical dependencies and program risks into clear, actionable executive insights.
- Demonstrated hands-on experience leveraging modern AI tools, intelligent automation, or generative AI technologies to streamline program management workflows, reporting, and operational efficiency
- 6+ years of Technical Program Management or Senior Project Management experience leading enterprise applications, corporate systems, or IT portfolio implementations within high-growth technology companies
- Proven track record of cutting through complexity and driving disciplined program execution from intake through production deployment
- Hands-on expertise facilitating structured IT planning cycles, demand management, resource allocation models, and portfolio governance frameworks
- Deep practical proficiency with modern program management and collaboration platforms, including Asana, Jira, Confluence, and enterprise PPM software
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent practical experience
- Practical experience evaluating, integrating, or operationalizing AI-driven capabilities and automated workflows within enterprise corporate application ecosystems
- Strong background delivering large-scale programs across core enterprise business application ecosystems such as Salesforce, Workday, NetSuite, SAP, ServiceNow, or Coupa
- Active PMP, Agile/Scrum (CSM, PMI-ACP), or SAFe certifications, with familiarity in modern IT governance models and enterprise data and application integrations
#LI-Remote #LI-YC2
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Skills Required
- 6+ years of Technical Program Management or Senior Project Management experience
- Experience leading enterprise applications, corporate systems, or IT portfolio implementations
- Hands-on experience with AI tools, intelligent automation, or generative AI technologies
- Experience with IT planning cycles, demand management, resource allocation, and portfolio governance
- Proficiency with Asana, Jira, Confluence, and enterprise PPM software
- Proven ability to drive program execution from intake through production deployment
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent practical experience
- Experience evaluating, integrating, or operationalizing AI-driven capabilities in enterprise applications
- Experience with Salesforce, Workday, NetSuite, SAP, ServiceNow, or Coupa
- Active PMP, Agile/Scrum, PMI-ACP, or SAFe certification
- Familiarity with modern IT governance models and enterprise data and application integrations
Zscaler Compensation & Benefits Highlights
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Healthcare Strength — Health, dental and vision plans through major carriers, alongside mental-health services, virtual care, and fertility resources, create broad coverage. Feedback suggests coverage breadth and provider choice are seen as strong points.
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Parental & Family Support — Paid parental bonding leave for birthing and non-birthing parents, plus additional disability leave and a phased return option, signals meaningful family support. Feedback suggests these policies contribute to a family-friendly package.
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Equity Value & Accessibility — An ESPP with at least a 15% discount and RSUs for eligible roles add wealth-building potential beyond base pay. Feedback suggests stock programs are a notable strength of the total rewards mix.
Zscaler Insights
What We Do
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Why Work With Us
Our impact comes from how we work—every day, in every decision, as one team. Our values and leadership principles are more than words; they're our operating system. They fuel a culture of execution where trust, transparency, and accountability help us deliver meaningful results for our customers, colleagues, and our company. www.zscaler.com/culture
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Zscaler Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Zscaler's hybrid work environment balances individual employee work styles with best practices to build trust and collaboration – all in support of addressing personal productivity and achieving organizational success.
