Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
What you’ll be doing?
The Senior Technical Product Support Expert is a Level 3 support role, providing advanced technical assistance for Sabre’s Hospitality Solutions. This role involves resolving complex customer issues, collaborating with internal teams, and ensuring the smooth operation of support processes. The specialist will act as a key point of contact for technical escalations, guiding customers and internal staff to best practices while helping improve overall support efficiency.
This role is ideal for someone with a passion for solving complex technical problems, providing excellent customer service, and helping a team grow and succeed.
Key Responsibilities:
- Take ownership of escalated cases from Level 2 support, including urgent and high-priority customer incidents, ensuring timely resolution and preventing recurrence.
- Engage directly with customers via calls, chats, emails, or support portals to address their concerns when necessary.
- Monitor and resolve high-priority issues, ensuring they are addressed effectively and within expected timelines.
- Review and enhance internal support procedures and coach team members to adhere to best practices.
- Participate in regular meetings with product and development teams to prioritize and address software defects, focusing on strategic customer needs.
- Identify and address potential customer issues before they escalate, promoting better product health and customer satisfaction.
- Develop and expand the internal knowledge base by working with product and development teams, creating resources to assist the support team.
- Assess team training needs, provide technical guidance, and contribute to performance reviews.
- Represent the support team in meetings with executives, customers, and other stakeholders.
- Advise customers on the best use of Sabre products to maximize their value.
- Temporarily assist with monitoring support quality to ensure high standards.
- Support organizational goals by driving internal projects and initiatives.
Qualifications And Education Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in a technical product support role.
- Strong knowledge of cloud platforms (e.g., AWS, Azure), networking (TCP/IP, DNS), and system administration (Linux, Windows).
- Proficiency in debugging tools, APIs, and scripting (e.g., Python, Bash).
- Expertise in analyzing logs, monitoring tools (e.g., Splunk, Nagios), and resolving complex software or integration issues with a focus on security and compliance.
- Familiarity with database troubleshooting (SQL), and performance optimization.
Preferred Skills:
- Understanding of Property Management Systems (PMS), Central Reservation Systems (CRS), and Channel Management.
- Technical certifications such as ITIL, CompTIA, or equivalent.
- Advanced certifications in customer support tools or related technologies.
Personal Attributes:
- Strong written and verbal communication skills with excellent interpersonal abilities.
- Demonstrates integrity, professionalism, and a high level of ethical standards.
- Analytical mindset with a passion for problem-solving.
- Detail-oriented and committed to delivering exceptional customer service.
- Self-motivated and effective in a matrixed, geographically distributed organization.
Why Sabre?
At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
Sabre Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sabre Corporation and has not been reviewed or approved by Sabre Corporation.
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Leave & Time Off Breadth — Time off is expansive, with five weeks of PTO from day one, eight paid holidays, floating holidays, and a companywide year‑end break. Paid volunteer time further broadens available leave.
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Parental & Family Support — Parental leave provides 12 weeks fully paid for birth or adoption, complemented by generous bereavement leave up to 15 paid days. Disability coverage and dependent eligibility to age 26 reinforce family support.
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Retirement Support — A 401(k) with a strong company match underpins long‑term savings. This foundation strengthens overall financial security alongside core benefits.
Sabre Corporation Insights
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What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
