Basic Functions
- Skilled and motivated .NET and SQL Application Support professional to join our Production Support team. The successful candidate will be responsible for providing technical support, troubleshooting, and maintaining .NET-based applications and SQL databases in a production environment. You will work closely with development teams, end-users to ensure the smooth operation and availability of business-critical applications
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Application Support
Monitor, maintain, and support .NET applications in a production environment.
Troubleshoot and resolve application issues reported by users or identified through monitoring tools.
Collaborate with development teams to deploy patches, updates, and new releases.
- SQL Database Management:
Troubleshoot and resolve database-related issues, ensuring data integrity and availability.
Write and optimize SQL queries, stored procedures, and functions as needed.
- Incident Management:
- Strong problem solving and analytical skills and the ability to “roll up your sleeves” and work to create timely solutions and resolutions, to validate, verify, communicate, and resolve application issues.
- Provide support to end-users by addressing application-related queries and issues
- Conduct user training sessions as needed to improve user proficiency with the applications.
- Identify and address performance bottlenecks to improve application efficiency.
- Maintain comprehensive documentation of application configurations, procedures, and troubleshooting guides.
- Identify opportunities for process improvements and contribute to the development and implementation of best practices.
- Stay updated with industry trends, technologies, and best practices in .NET and SQL development and support.
Respond to and manage production incidents in a timely manner, ensuring minimal impact on business operations.
Document and track incidents, resolutions, and root cause analysis.
Work with cross-functional teams to implement preventive measures and reduce future incidents.
Essential Functions
- Strong problem solving and analytical skills and the ability to “roll up your sleeves” and work to create timely solutions and resolutions, to validate, verify, communicate, and resolve application issues.
- Provide support to end-users by addressing application-related queries and issues
- Conduct user training sessions as needed to improve user proficiency with the applications.
- Identify and address performance bottlenecks to improve application efficiency.
- Maintain comprehensive documentation of application configurations, procedures, and troubleshooting guides.
- Identify opportunities for process improvements and contribute to the development and implementation of best practices.
Stay updated with industry trends, technologies, and best practices in .NET and SQL development and support.
Primary Internal Interactions
- Share / spread knowledge with team members as well as internal.
- Pro-active in maintaining and increasing the teams and your own technical knowledge.
Primary External Interactions
- Communicate with onshore stakeholders & Executive Team Members.
- Client and stake holder Interactions to better understand expectations & streamline solutions. If required should be a bridge between the stake holder and the development team.
Required Skills – Full Stack Technologist with extensive knowledge on web-based architecture, Microservice & distributed solution
NET Framework, .Net Core 6.0+,MVC 5, C#, ASP.NET, WEB API, React, Redux, JSON, jQuery, ORMs(Entity Framework/ NHibernate), Messaging & Streaming Broker, Microsoft SQL Server 2016+.
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Skills Nice to Have
Experience in Azure Env, Data Bricks, Support Services.
Expertise in US Healthcare Insurance.
Delivery Domain
Business Domain - US Healthcare Insurance & Payer Analytics
• Demonstrated experience in supporting and maintaining high-volume transactional systems
General Shift – 12 AM to 9 PM
Will be required to extend as per project release needs
Master’s or bachelor’s degree in computer or related field.
Skills Required
- Bachelor's or master's degree in computer science or a related field
- Extensive knowledge of web-based architecture, microservices, and distributed solutions
- Experience with .NET Framework, .NET Core 6+, MVC 5, C#, ASP.NET, Web API, React, Redux, JSON, jQuery, Entity Framework or NHibernate, messaging or streaming brokers, and Microsoft SQL Server 2016+
- Experience supporting and maintaining high-volume transactional systems
- Azure environment experience
- Databricks experience
- Support services experience
- Expertise in US healthcare insurance
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
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