About this opportunity:
We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of 'Create, Sustain, and Evolve' within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.
Role Summary:
Responsible for end-to-end operations, monitoring, support, troubleshooting, and maintenance of Ericsson BSCS Billing & Customer Care applications, ensuring high availability, service continuity, and SLA compliance.
Key Responsibilities:
Provide L2/L3 operational support for Ericsson BSCS platform.
Monitor BSCS application health, billing processes, interfaces, and batch jobs.
Perform incident management, troubleshooting, root cause analysis (RCA), and problem management.
Handle customer requests, service tickets, and production issues within agreed SLAs.
Support billing cycles, invoicing, account management, customer management, and rating processes.
Perform data corrections and execute SQL-based fixes as required.
Coordinate with cross-functional teams including CRM, OCS, Mediation, Provisioning, and Infrastructure teams.
Manage application deployments, patches, upgrades, and configuration changes.
Conduct system health checks, preventive maintenance, and capacity monitoring.
Prepare operational reports, service reviews, and customer governance updates.
Support High Availability (HA), Disaster Recovery (DR), and business continuity activities.
Participate in on-call support and major incident management activities.
Key Competencies:
Strong troubleshooting and analytical skills.
Customer and stakeholder management.
Incident handling under critical situations.
Communication and coordination across multiple teams.
Ownership and proactive operational mindset.
Technical Skills:
Ericsson BSCS (Customer Care & Billing)
Strong knowledge of Oracle SQL, PL/SQL, and Unix/Linux administration.
Good understanding of PL/SQL procedures, database objects, and data-fix activities
Experience with automation and scripting using Shell, Perl, Python, or similar technologies.
Billing & Invoicing Processes
Incident, Problem & Change Management
Integration knowledge with CRM, OCS, Mediation, Provisioning systems
Preferred Experience:
8-12 years of Telecom BSS experience.
Experience in telecom production operations and support within BSS environments..
Ability to understand, analyse, and troubleshoot issues across application, database, network, and host layers.
Experience in production support, customer-facing roles, and SLA-driven environments.
Familiarity with ITIL-based Incident, Problem, and Change Management processes
Exposure to HA/DR testing, application upgrades, migrations, and performance tuning.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 789287
Skills Required
- Experience with Ericsson BSCS billing and customer care platform
- Strong knowledge of Oracle SQL and PL/SQL (procedures, database objects, data-fix activities)
- Unix/Linux administration experience
- Scripting and automation skills (Shell, Perl, Python or similar)
- Experience in incident, problem, and change management (ITIL practices)
- Ability to perform troubleshooting, root cause analysis, and production support across application, database, network, and host layers
- Experience with billing and invoicing processes, billing cycles, rating, and account management
- Integration knowledge with CRM, OCS, Mediation, and Provisioning systems
- Participation in on-call support and major incident management
- Exposure to HA/DR testing, application upgrades, migrations, and performance tuning
- 8-12 years of Telecom BSS experience
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
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Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
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Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
