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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
As part of the SoFi Incident Management Enablement team, you will be responsible for delivering and maintaining critical systems to facilitate response, documentation, and reporting of incidents and driving standardization and adoption of tooling or processes to improve detection/mitigation of impact for SoFi services and customer experience.
The role needs experienced engineers with excellent cross-functional and communication skills as well as backgrounds in operations, software development, systems performance, and resilience engineering. While always focusing on the quality experience of our customers.
What you’ll do:
- Build the future of the SoFi Incident Management platform with designs treating infrastructure as code
- Deploy and improve instrumentation for monitoring and logging the health and availability of services
- Configure and maintain software and system management tools
- Proactively ensure the highest levels of system availability
- Develop automation to improve operational efficiencies and system integration
- Partner with engineering teams in the design of systems and infrastructure
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem-resolution
- Participate in deep technical design discussions within your team and across partner teams to ensure that we're building the right systems and keeping the quality high.
What you’ll need:
- 5+ years of experience as an SRE and or/software development engineer
- Strong understanding of SRE principles
- BS/MS degree in Computer Science, Engineering, or a related subject or relevant experience
- Strong experience building, analyzing, and troubleshooting scalable distributed platforms.
- Proven working experience in installing, configuring, and troubleshooting applications running on UNIX /Linux-based environments.
- Experience with automation software (e.g., Terraform, Puppet, cfengine, Chef, Ansible)
- Experience in the design and implementation of technical solutions to satisfy functional and non-functional requirements while ensuring quality, scalability, and timely delivery
- Demonstrated proficiency in writing complex scripts in a standard scripting language (e.g. Go, Ruby, Python)
- Solid networking knowledge (OSI network layers, TCP/IP)
- Experience leading cross-organizational efforts with different teams to identify operational challenges and implement solutions
- Experience operating in the Cloud, preferably in AWS
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
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What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
