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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
The Operations Exam & Business Support Control Analyst reports to the Associate Manager, Operations Exam & Ops Business Support, and will lead and coordinate the execution of Operations business controls and analysis. This strategic role will become the subject matter expert for their assigned product controls and will be the Directly Responsible Individual (DRI) for the execution, storage, and standardization of all business controls assigned to you.
What You’ll Do:
● Execute controls for your assigned portfolio, including oversight, evidence gathering, and storage, to allow for an ‘effective’ control rating by Business Control Testing
● Perform ad-hoc control tests across operational processes to ensure safety and soundness across global operations
● Design, document, and maintain clear, standardized procedures for all controls assigned to you, including writing procedures where they currently do not exist
● Prepare reports and presentations for leadership and governance committees related to control outcomes, opportunities, emerging risk, and overall control performance for product specific controls
● Develop new controls, as needed, related to emerging compliance risks or issue management milestones
● Develop process maps for assigned controls (as needed) outlining workflow or process to identify control gaps
● Work with leadership to develop strategies that improve the return on investment of control execution—across manual, automated, and technology-driven processes—to drive sustainable long-term cost savings
What You’ll Need:
● 1 year experience at SoFi, or in lieu of SoFi experience 3+ years in the financial services industry
● Experience with process mapping and workflow documentation
● Excellent interpersonal skills, including building relationships across all levels, departments, and personality types to guide stakeholders through exam requests
● Exceptional skills with Google suite products
● Exceptional attention to detail, with the ability to identify complex process gaps within a workflow
● Strength in taking action, strong analytical skills, and solid business judgment
● Expert written and verbal communication skills required, and ability to synthesize, key messages and themes to present to stakeholders.
● Passion to learn, responsibly grow our business, and support our mission of helping members get their money right
● Ability to balance and prioritize multiple work streams for different stakeholders
● Exceptional organizational skills
Nice To Have:
● Business Control experience
● Operations banking product experience
● Experience working with third-party service providers
● Experience in Fintech operations
Top Skills
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
