POSITION TITLE: Senior Systems Analyst, SICS
REPORTS TO: VP, Platform Manager - Ops & Claims
RenaissanceRe is a leading writer of Property & Casualty Reinsurance. For over 30 years, we have helped customers and communities recover and build resilience through our industry-leading ability to understand risk, source efficient capital and rapidly pay claims.
About the Role
The Senior Systems Analyst, SICS supports the delivery and ongoing operation of the SICS reinsurance platform and its integrations. The role blends hands-on system configuration, testing and release support with strong stakeholder engagement across Operations, Claims and Reinsurance Accounting. You will help translate business needs into well-defined enhancements, troubleshoot production issues and drive continuous improvement across core reinsurance processing workflows (including eMessaging, claims and technical accounting).
Key Responsibilities
System configuration & enhancement delivery (SICS)
Configure and validate SICS rule sets, reference data, worksheet behaviours and automation logic across releases.
Own and progress Jira items (bugs/enhancements) from investigation through to delivery and validation.
Support release readiness (impact assessment, release notes review and upgrade activities).
eMessaging subject-matter expertise (Lloyd’s / LIRMA / B2B)
Implement and test eMessaging rules/mappings (Lloyd’s, LIRMA and B2B), including validation logic and walk-back resolution.
Troubleshoot and resolve eMessaging defects and operational issues raised by end users.
Contribute to continuous improvement of messaging rules/standards, working with vendor/partner teams and relevant user groups.
Testing, release & deployment
Support UAT and regression testing with cross-functional stakeholders; coordinate test sign-off.
Execute system and integration testing for new/enhanced functionality.
Support controlled releases/deployments using runbooks; monitor outcomes and assist with post-release issues.
Stakeholder management & production support
Partner with Operations, Claims and Finance to clarify requirements, assess impacts and agree solutions.
Liaise with external vendors/partners and user groups to resolve defects and deliver enhancements.
Investigate production incidents and configuration queries; drive root-cause resolution.
Maintain a prioritised Jira backlog; ensure appropriate documentation/traceability to support audit and control requirements (e.g., SOX).
Skills & Qualifications
Essential
Strong hands-on knowledge of SICS modules (Claims, Operations, Technical Accounting, eMessaging and/or Multi-GAAP).
Proven experience using Jira for issue triage, investigation and backlog management.
Good understanding of system integrations and data flows (e.g., messaging, APIs and scheduling/extract processes).
Experience supporting UAT environments and controlled releases/deployments.
Ideally a working knowledge of SQL.
Ways of working
Excellent analytical and root-cause investigation skills.
Able to translate complex system behaviours into clear options and actions for business stakeholders.
Strong written and verbal communication; confident working across multiple teams and with external partners.
Leadership Competencies & Values:
Impact: Sets objectives, delivers results, and implements policies/operational targets with direct impact on the department or individual work outcomes
Execution: Proactively identifies resources, actions and timelines needed to achieve objectives, effectively balancing tactical pressures with broader implications and downstream impact
Communication: Shares relevant information in a timely manner with stakeholders and conveys points of view in a way that influences opinions and demonstrates flexibility
Client and solutions focus: Identifies process and service opportunities that enhance the external and internal client experience and outcomes
Innovation: Stretches self and others to think differently and innovatively, drawing upon multiple sources for ideas and inspiration
Learning mindset: Seeks out and explores new assignments, exposure, or challenges to enhance technical skills
Values: Exemplifies and champions RenaissanceRe’s core values of Focus, Respect, Integrity, Precision, Passion
Our people are our most valuable resource and core to our success. This is a fast-paced business environment, demanding a strong work ethic and a results-oriented approach. We offer competitive compensation and benefits, a comprehensive talent development program, and a reward system in which employees share in the success of the company. We are an engaged member of the communities in which we live and work and have a locally-led giving philosophy with generous employee matching program, global and local community grants and employee volunteerism.We seek diversity, create equity, and practice inclusion. Our people are at the heart of everything we do. We are an equal opportunity employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, disability, military status or other legally protected categories.
Skills Required
- Strong hands-on knowledge of SICS modules (Claims, Operations, Technical Accounting, eMessaging and/or Multi-GAAP)
- Proven experience using Jira for issue triage, investigation and backlog management
- Good understanding of system integrations and data flows (messaging, APIs and scheduling/extract processes)
- Experience supporting UAT environments and controlled releases/deployments
- Working knowledge of SQL
- Excellent analytical and root-cause investigation skills
- Strong written and verbal communication; ability to translate complex system behaviors for stakeholders
What We Do
RenaissanceRe is one of the world’s leading reinsurance companies, consistently recognised for our innovation, technical excellence and creative problem-solving. Our clients are multi-national organizations and government entities who turn to us to help manage the risks of operating in a volatile and uncertain world, including climate change, natural hazards like wildfires and hurricanes, cyber threats and significant societal upheaval. We’re proud of our world-class reputation for exceptional performance and being a trusted partner, there for our clients when it matters most. Our corporate purpose is to protect communities and enable prosperity. When disaster strikes, the claims we pay help keep businesses open and communities rebuild. Ensuring that our technology ecosystem can anticipate and respond to unprecedented global change in the world order is an imperative. It is only through continuously seeking to innovate through transformative technology that we can deliver our strategic business priorities, aims, and objectives. RenaissanceRe’s name comes from our founders’ intention to create a renaissance in quantifying and managing risk. Our success depends on the unique way we combine information, experience and technology to empower our decisions. We have developed new and cutting-edge technologies since the day we started in 1993 and have long been recognized as pioneers and technical innovators; designing and engineering solutions to rapidly serve clients and help them dynamically manage their business
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