About this Opportunity
We are seeking a skilled Senior Support Engineer in the domain of 4G/5G Packet Core to provide solutions to customer reported problems according to established processes and contracted SLA. Fault prevention, finding and isolation, resolution, through knowledge on products, solutions, customer network and technology evolution. With experience more operational and technical issue handling for dedicated customers, solutions or domains becomes part of the work. The individual will also be involved in project delivery as part of the job role which will involve system integration, testing and upgrades.
What you will do
• Act as the main technical interface for the Customer across Packet Core.• Investigation leader for CSR (Customer support request) raised by the customer and drive the resolution within defined Service Level Agreement and KPIs• Collaborate with global competence domain teams and be the interface towards customer.• Lead and drive resolution of critical and complex network issues, driving structured root cause analysis and permanent corrective actions• Provide architectural governance for incident, problem, and change management activities• Ensure high availability, resiliency, and performance optimization of deployed solutions• Review support security and application bulletins , major deployments, and emergency restorations• Participate in 24x7 emergency support
The skills you bring
• Education: Bachelor's (Btech or equivalent ) in engineering field.• Domain Experience: Background in IT or Telecom operations; interest in cloud networks and 4G/5G infrastructure within production support contexts.• 4G EPC (MME, SGW, PGW), 5G Packet Core (AMF/SMF/UPF/PCF) and IMS (VoLTE/VoWiFi) installation, integration and troubleshooting• Strong expertise in Core Products and Cloud native based telecom architectures• Good customer management and communication skills• Understanding of 4G/5G call flows and 3GPP specifications.• Troubleshooting experience of the issues faced by customer in live network.• Knowledge on E-2-E call flows for VoLTE/VoNR/EPSFB procedures• Working knowledge of Networking (TCP/IP) and Cloud/Container platforms (Docker/K8s) from an operations perspective. Experience with Ericsson CCD/CNIS platform is desirable. • Operational Mindset: Solid troubleshooting methodology, incident prioritization, and RCA documentation; comfort with on call emergency rotation.• Soft Skills: Strong communication in English, proactive team player, customer focused, and committed to quality and reliability.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 787645
Skills Required
- Bachelor's degree in engineering (BTech or equivalent)
- Background in IT or Telecom operations
- Experience with 4G EPC (MME, SGW, PGW) installation, integration and troubleshooting
- Experience with 5G Packet Core (AMF, SMF, UPF, PCF) installation, integration and troubleshooting
- Experience with IMS (VoLTE/VoWiFi) installation, integration and troubleshooting
- Strong expertise in core products and cloud-native telecom architectures
- Understanding of 4G/5G call flows and 3GPP specifications
- Troubleshooting experience in live networks and RCA documentation
- Knowledge of E2E call flows for VoLTE/VoNR/EPSFB procedures
- Working knowledge of Networking (TCP/IP)
- Working knowledge of Cloud/Container platforms (Docker, Kubernetes) from an operations perspective
- Ability to participate in 24x7 emergency support / on-call rotation
- Good customer management and communication skills (English)
- Experience with Ericsson CCD/CNIS platform
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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