We are seeking
a highly skilled Senior Support Engineer to join our team, providing
expert operational support for our data tools and platforms that power
geospatial analytics. You will play a critical role in ensuring system
reliability, performance, and user satisfaction, helping teams derive
actionable insights from complex geospatial datasets.
Key
Responsibilities:
· Deliver
advanced operational support for data platforms and analytics tools, ensuring
high availability and performance.
· Troubleshoot,
diagnose, and resolve complex technical issues across geospatial data systems.
· Collaborate
with data engineers, architects, and analysts to identify and implement
improvements in system stability and efficiency.
· Monitor
platform performance, conduct root-cause analyses, and implement preventive
measures.
· Develop
and maintain documentation for support processes, system configurations, and
troubleshooting guides.
· Provide
guidance and mentorship to junior support engineers and cross-functional teams.
· Participate
in on-call rotations and incident response to minimize downtime and maintain
service continuity.
Requirements
Qualifications
& Experience:
· Bachelor’s
degree in Computer Science, Information Systems, Geospatial Science, or related
field.
· Proven
experience (5+ years) in supporting data platforms, preferably in geospatial or
analytics environments.
· Strong
knowledge of SQL, cloud-based data platforms, and analytics tools.
· Experience
with monitoring, logging, and incident management systems.
· Excellent
problem-solving skills with a proactive, customer-focused approach.
· Strong
communication and collaboration skills, able to translate technical concepts
for non-technical stakeholders.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, Geospatial Science, or related field
- Proven experience supporting data platforms in geospatial or analytics environments
- Strong knowledge of SQL and cloud-based data platforms
- Experience with monitoring, logging, and incident management systems
- Excellent problem-solving skills with a proactive approach
- Strong communication and collaboration skills
What We Do
Sabenza IT is a niche recruitment company specializing in Information Technology, SAP, Finance, and Engineering roles, with over 23 years of experience.
