The Role
Lead design and delivery of AI/ML-enabled automation and analytics across planning, sourcing, manufacturing, and logistics. Integrate LLMs and ERP systems, build intelligent workflows, improve forecasting and inventory optimization, and track KPIs to drive measurable supply chain productivity gains.
Summary Generated by Built In
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.
The Senior Supply Chain Productivity and Efficiency Specialist will be a pivotal role within the Integrated Supply Chain organization, reporting directly to the VP of Integrated Supply Chain. The role owns the identification, design, and delivery of AI-enabled improvements that reduce manual work, decision latency, and structural inefficiencies across planning, sourcing, manufacturing, and logistics. This specialist will spearhead the integration of advanced Artificial Intelligence (AI) and Machine Learning (ML) technologies, specifically leveraging enterprise Large Language Models (LLMs) such as GPT or Gemini, workflow automation platforms, along with other internal AI tools, to revolutionize our supply chain operations. The primary objective is to connect disparate supply chain data, processes, Enterprise Resource Planning (ERP) systems, planning tools, and personnel into a cohesive, highly intelligent, and data-driven ecosystem. This transformation is targeted to yield a minimum 10x increase in overall supply chain productivity and efficiency.
Sword’s Integrated Supply Chain (ISC) team is a vital function that enables and oversees every aspect of the product supply chain, starting with research and development and culminating in the delivery of final products to patients/members. The ISC team promotes a culture of collaboration and clear communication across various departments, which significantly enhances operational efficiency and product quality. Composed of professionals from diverse fields, including industrial manufacturing, quality control, procurement, distribution/logistics, and digital transformation, the ISC team adopts a holistic view of the organization's entire value chain. This comprehensive approach allows the team to trace a product's journey from its inception through conceptualization, development, and production, all the way to final delivery.
By working closely together, without silos, ISC team members identify potential bottlenecks and proactively address product delivery delays. This cross-functional collaboration leads to reduced costs, agile delivery mechanism, and improved quality standards. The team's collective efforts ensure that products not only meet the rigorous requirements of global industry regulations but are also delivered to patients/members in a timely manner, ultimately enhancing patient care and outcomes.
What you’ll be doing:
- Design and implement AI-enabled, event-driven workflows to automate high-volume supply chain tasks such as vendor communication, data validation, and reporting.
- Deploy intelligent document processing solutions to extract and standardize data from invoices, shipping documents, and contracts.
- Develop predictive models to identify potential disruptions and trigger mitigation actions.
- Enable self-service reporting through natural language access to supply chain data.
- Lead integration of AI solutions with ERP and planning systems to ensure seamless, real-time data flow.
- Unify data across forecasting, S&OP, and operational tools, reducing manual reconciliation.
- Build and maintain an AI-powered knowledge base for supply chain processes and best practices.
- Use advanced analytics to improve demand forecasting, inventory optimization, and resource allocation.
- Apply data-driven insights to optimize sourcing, procurement, logistics, and network design.
- Define and track key performance metrics to continuously enhance operational efficiency and reduce costs.
What you need to have:
- 7+ years of progressive experience in Supply Chain, Logistics, Planning, or Operations.
- 3+ years of hands-on experience delivering AI/ML or advanced analytics solutions in a supply chain environment, with ownership of complex, cross-functional initiatives and measurable impact.
- Proven experience using and training LLMs (e.g., GPT, Claude, Gemini, or similar) to drive business process transformation
- Strong functional knowledge of ERP systems (e.g., Oracle, NetSuite) and supply chain planning tools, including API and SQL-based integrations.
- Proficiency in data analysis and programming (SQL required; Python or R preferred).
- Experience with low-code/no-code orchestration tools (e.g., n8n, Make) and SaaS integrations.
- Familiarity with cloud platforms (AWS, Azure, or GCP) for deploying AI solutions.
- Solid understanding of statistical methods, machine learning, data modeling, prompt engineering, and LLM integration.
- Strong problem-solving mindset with a focus on delivering measurable business value.
- Excellent communication and change management skills, able to translate complex AI concepts for non-technical stakeholders.
What we would love to see:
- Experience with optimization and planning platforms such as Blue Yonder, Kinaxis RapidResponse, or Anaplan.
- Additional ERP experience (e.g., SAP, Microsoft Dynamics).
To ensure you feel good solving a big Human problem, we offer:
- A stimulating, fast-paced environment with lots of room for creativity.
- A bright future at a promising high-tech startup company.
- Career development and growth, with a competitive salary.
- The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare.
- A flexible environment where you can control your hours (remotely) with unlimited vacation.
- Access to our health and well-being program (digital therapist sessions).
- Remote or Hybrid work policy.
- To get to know more about our Tech Stack, check here.
Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class
Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Skills Required
- 7+ years of progressive experience in Supply Chain, Logistics, Planning, or Operations.
- 3+ years of hands-on experience delivering AI/ML or advanced analytics solutions in a supply chain environment.
- Proven experience using and training LLMs (e.g., GPT, Claude, Gemini) to drive business process transformation.
- Strong functional knowledge of ERP systems (e.g., Oracle, NetSuite) and supply chain planning tools, including API and SQL-based integrations.
- SQL proficiency (required).
- Python or R proficiency (preferred).
- Experience with low-code/no-code orchestration tools (e.g., n8n, Make) and SaaS integrations.
- Familiarity with cloud platforms (AWS, Azure, or GCP).
- Solid understanding of statistical methods, machine learning, data modeling, prompt engineering, and LLM integration.
- Excellent communication and change management skills to translate complex AI concepts for non-technical stakeholders.
- Must possess a valid EU visa and be based in Portugal (no relocation assistance).
SWORD Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SWORD Health and has not been reviewed or approved by SWORD Health.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision, with HSA eligibility and optional accident, hospital, and critical-illness coverage. Life and AD&D insurance are also part of the package.
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Leave & Time Off Breadth — Time off is structured as discretionary (unlimited) PTO alongside paid company holidays. Remote-first work and flexible hours further support taking time when needed.
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Wellbeing & Lifestyle Benefits — Free access to the company’s digital therapist is provided for employees and their families. This wellness-oriented perk complements core healthcare coverage.
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The Company
What We Do
SWORD Health is the world’s fastest growing virtual musculoskeletal (MSK) care provider, on a mission to free two billion people from chronic and post-surgical pain. The company’s clinical-grade virtual therapy platform pairs expert physical therapists with FDA-listed wearable technology to deliver a personalized treatment plan that is more effective, easier and less expensive than traditional physical therapy. SWORD Health believes in the power of people to recover at home, without resorting to imaging, surgeries or opioids. Since launching in 2015, SWORD Health has worked with insurers, health systems and employers in the U.S, Europe and Australia to make quality physical therapy more accessible to everyone.
