Senior Supply Chain & Customer Services Specialist

Posted 3 Days Ago
Be an Early Applicant
Hiring Remotely in Guatemala City, Guatemala, GTM
Remote
Senior level
Other • Automation • Manufacturing
The Role
Lead customer engagement and oversee supply chain operations, including order management, procurement, and performance monitoring for efficiency improvement.
Summary Generated by Built In

Working at Freudenberg: We will wow your world!

Responsibilities:

  • Customer & Cross-Functional Leadership: Act as the senior point of contact for new and existing customers, representing the company while driving seamless coordination across sales, technical support, and supply chain teams.
  • Order & Logistics Oversight: Lead end-to-end order management, including order entry, confirmation, billing, delivery documentation, packing lists, and shipment coordination with carriers and warehouses.
  • Supply Chain & Operations Management: Oversee production (SAW) order planning, inventory control, drop shipment operations, and export coordination across Central America to ensure continuity and efficiency.
  • Procurement & Administrative Governance: Manage material and indirect procurement requisitions to support departmental and operational requirements.
  • Performance Monitoring & Continuous Improvement: Track, analyze, and report daily, weekly, and monthly KPIs, driving operational efficiency and continuous improvement initiatives.

Qualifications:

  • Degree in Business, Supply Chain or related field with at least 7 years of experience.
  • Basic knowledge of ERP systems (SAP preferred) and demand planning.
  • Strong communication and negotiation skills with a proactive attitude.
  • Ability to analyze data and understand basic technical documents.
  • Proficient in Microsoft Office; fluent in English and Spanish; familiar with import/export rules.

‎ ‎

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Textile Technologies S.A.

Skills Required

  • Degree in Business, Supply Chain or related field
  • At least 7 years of experience
  • Basic knowledge of ERP systems (SAP preferred)
  • Strong communication and negotiation skills
  • Ability to analyze data and understand technical documents
  • Proficient in Microsoft Office; fluent in English and Spanish
  • Familiar with import/export rules

Freudenberg Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Freudenberg Group and has not been reviewed or approved by Freudenberg Group.

  • Healthcare Strength Healthcare is considered strong at many U.S. sites, with low‑cost options, HSA contributions, and on‑site clinics in some locations.
  • Retirement Support A 401(k) with company match is standard across U.S. entities, though exact match mechanics differ by business group and year.
  • Leave & Time Off Breadth Paid time off is often described as good, with some locations offering generous holiday schedules.

Freudenberg Group Insights

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The Company
HQ: Weinheim
17,448 Employees

What We Do

Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with its partners, customers and research institutions, the Freudenberg Group develops leading-edge technologies and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, technical textiles, filters, specialty chemicals, medical products and the most modern cleaning products. Strength of innovation, strong customer orientation, diversity, and team spirit are the cornerstones of the Group. The 170-year-old company holds strong to its core values: a commitment to excellence, reliability and pro-active, responsible action. In 2022, the Freudenberg Group employed more than 51,000 people in some 60 countries worldwide and generated sales of more than €11.7 billion. Learn more about us and visit our digital home at freudenberg.com and read the stories that make us Freudenberg.​ Visit and follow us at www.freudenberg.com https://www.instagram.com/freudenberg.group/ www.youtube.com/FreudenbergGroup www.facebook.com/freudenberggroup *** Netiquette *** We look forward to receiving your comments and posts. On behalf of all users, we ask for constructive contributions, mutual respect, courtesy and tolerance. All contributions will be checked and we reserve the right to delete contributions. This applies in particular to unlawful content, incorrect statements, advertising for third parties, spam or slander. In addition, we reserve the right to remove comments that are otherwise inappropriate or incorrect. Contributions made by external users do not necessarily reflect Freudenberg’s opinion. Please find our data protect information here: https://www.freudenberg.com/fileadmin/downloads/english/2020-11_DataProtectionInformation_SocialMedia_EN.pdf

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