Senior Staff Technical Program Manager
Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up.
Coupang is one of the largest and fastest growing commerce platforms on the planet. We are a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley.
Role Overview and What You Will Do
As a Technical Program Manager, you will work closely with members of multiple business & Engineering teams to help define, streamline, design and analysis data to build business requirements and then work with engineering teams to articulate requirements, further perform functional & technical data & system analysis, drive engineering to implementation via all phases of Software Development Lifecycle (SDLC). In addition, the ideal candidate must possess a high degree of collaborative skills, and the ability to communicate effectively on many levels.
Responsibilities
- Strong functional & technical analytical & design capability to understand Common & shared platforms, web, & services API with underlying data.
- Should be able to dive deep to come up with new Platform scenarios that help solving systems bigger problems by simplifying our services & cloud platform and help increase productivity & efficiency or every Engineer & system in the company.
- Solid Platform, Web services, API technologies experience.
- Strong blend of technical, business, and program management experience that enables seamless communication across teams, project execution and great customer reach.
- Own, manage and deliver multiple large scale, complex programs across organizations with ease of simplicity, taking teams along to the path of success.
- Own and Manage implementation E2E from Project charter, roadmap, plan, design, design, build, execute, deliver and monitor performance & adoption.
- Creates, evolves, and communicates specifications for feature areas that enable cohesive, compatible, iterable scenarios that span multiple feature teams and enable a durable multi-year vision.
- Should be able to come up with scenarios and business requirements by analyzing data and business needs.
- Excellent cross-group collaboration and communication skills
- Strong problem-solving skills, analytical capabilities, and attention to detail
- Strong cultural change management experience
- Identify, Propose and Implement ongoing data strategy and drive data quality improvements
- Establishes, enables and improves systems to manage product feedback from customers to resolve issues.
Who we are looking for (Basic Qualifications)
- Minimum of 12 Years of Engineering Program Management experience in managing feature teams and designing large-scale or complex technical initiatives on shared Platform for Web & Web services, API, Data analytics
- Minimum of 5 Years in Platform, Web design, API that are used by internal & external teams.
- Flexible, agile and fast learner.
Preferred
- Bachelor’s degree or equivalent work experience required Outstanding verbal and written communication
- Excellent cross-group collaboration and communication skills
- Demonstrated virtual team leadership capabilities
- Knowledge or experience agile development methodologies (i.e. Scrum).
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
https://privacy.coupang.com/en/land/jobs/
Skills Required
- Minimum of 12 Years of Engineering Program Management experience
- Minimum of 5 Years in Platform, Web design, API
- Bachelor's degree or equivalent work experience
- Knowledge or experience with agile development methodologies
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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