It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Team & Role
Moveworks, now part of ServiceNow, is building the agentic AI layer that sits between every employee and the systems they rely on. Following the acquisition, the Moveworks Business Unit is one of the most strategically important investments at ServiceNow — and the scope of what we own is expanding fast. We are looking for a Director-level Technical Program Manager (Individual Contributor) to lead our most critical programs end to end, starting with the ServiceNow integration and growing into a broader portfolio over time as the BU scales.
This is a senior, highly technical IC role for someone who has spent most of their career running infrastructure, platform modernization, or large-scale distributed systems programs. You will manage the program — directly, end to end — and your influence will come from technical depth, sharp judgment, and an ability to align engineering leaders, executives, and partner organizations around a single execution plan. As the Moveworks BU scope expands, so will yours.
What you get to do in this role:
- Own the Moveworks Infrastructure portfolio of strategic and technical initiatives. Your primary focus will be to drive the roadmap and execution plans for Moveworks Infrastructure initiatives; as you scale you will also take over from engineering infra operational processes like capacity planning and budgeting
- Focus on initiatives expanding MW Infra footprint. We are moving to a tri-cloud + on-prem + SPC strategy where we need to develop the tools and process for managing our infra stack across diverse environments. Align any ambiguous strategic direction into concrete milestones, dependencies, and decision points.
- Run the program, not the people. As the TPM, you will be the connective tissue across engineering, product, design, security, GTM, finance, and field organizations — driving outcomes through clarity, structured decision-making, and relentless follow-through.
- Identify and resolve technical misalignment. Spot misalignment across teams, architectures, and roadmaps early — before it becomes a delivery risk — and partner with engineering leads to drive resolution quickly. Lead architecture reviews, surface cross-system risks (latency budgets, blast radius, multi-tenancy, AI safety, evals), and broker tradeoffs between engineering teams.
- Build the operating system for the program. Status, risk, scope, and decision logs that engineering directors and VPs actually read. Quarterly planning rhythms that reflect reality. Executive narratives that are honest about where things stand.
- Be the senior partner to engineering leadership. Pair directly with Distinguished Engineers, VPs of Engineering, and product leaders. Represent the program to the CTO, CPO, and executive staff. Own the message.
- Define TPM excellence. As we grow and expand our TPM team, you will serve as the model for how to operate. Set the standard for what senior technical program management looks like at Moveworks, mentor TPMs across the org without being their manager, and codify the patterns that scale.
- 12+ years of technical program management experience, with most of that time spent on infrastructure, platform, cloud, reliability, developer productivity, or modernization programs. You have operated at staff, principal, or director IC scope on programs where the hard part was not coordination alone, but understanding technical dependencies, sequencing migrations, managing reliability risk, and helping engineering leaders make durable tradeoffs.
- Deep technical fluency across infrastructure modernization domains — distributed systems, cloud-native infrastructure, Kubernetes, multi-region and multi-cloud architectures, hyperscaler platforms (AWS, Azure, GCP), identity, data platforms, observability, reliability, and migration strategy. You do not need to be the architect, but you need enough technical depth to pressure-test plans, spot cross-system risk, and earn credibility with senior engineers.
- A track record of leading cross-org programs involving 100+ engineers, multiple VPs, and competing roadmaps — ideally including at least one large-scale integration, migration, or platform unification.
- Excellent written communication. You can compress a 200-engineer program into a one-page exec narrative without losing the truth of it. You write decision docs that hold up under scrutiny.
- Strong technical judgment under ambiguity. You know when to dig in, when to delegate to engineering leads, and when to escalate. You are comfortable saying “this plan won’t work” in a room full of senior leaders.
Strongly Preferred:
- Prior IC senior TPM experience at a hyperscaler, large SaaS platform, or AI-first company.
- Comfort operating across SaaS, on-prem regulated, and government cloud (FedRAMP, IL5) deployment models.
- Experience leading post-acquisition technical integration programs at scale.
- Background in agentic AI, conversational AI, or AI assistant platforms — you understand why agent runtimes, tool calling, RAG, and evals are not the same problem.
- Quarter 1: You have a grasp of the Moveworks replatform roadmap and are driving the execution plan for the first release helping the team address blockers. Engineering leaders across ServiceNow and Moveworks trust your judgment and pull you into the rooms that matter.
- Quarter 2: You are able to scale to drive multiple releases going on in parallel on the Moveworks replatforming roadmap as well as the current infrastructure expansion and improvement initiatives, and proactively surface key risks to the plans and drive the path to mitigation. The executive staff has confidence in the plan because the plan is honest.
- Quarter 3-4: Team has successfully delivered 1 or 2 releases on the roadmap under your leadership; major milestones land on time and at quality, and you are a trusted partner for infrastructure leadership and team
Why This Role:
This role is especially compelling for senior TPMs who have operated in high-scale infrastructure environments and want more ownership than a narrowly-scoped platform program can offer. You will get the scale, technical complexity, and executive visibility of a large technology company, combined with the pace, ambiguity, and scope expansion of a fast-growing AI business unit.
Most senior TPM roles come with a fixed scope and focus on driving meetings and reporting the status. This one is different. It is a seat at the center of the Moveworks BU which is growing at an unprecented rate — your scope will expand as the BU scales. You will be measured by the technical and business outcomes you drive. If you thrive in an environment where you have the agency to move the needle for the company and learn something new every single day, then this role is for you.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- 12+ years of technical program management experience
- Most experience must involve infrastructure, platform, cloud, reliability, developer productivity, or modernization programs
- Experience operating at staff, principal, or director individual-contributor scope
- Technical fluency in distributed systems, cloud-native infrastructure, Kubernetes, multi-region and multi-cloud architectures, AWS, Azure, GCP, identity, data platforms, observability, reliability, and migration strategy
- Track record leading cross-organizational programs involving 100+ engineers, multiple VPs, and competing roadmaps
- Experience with at least one large-scale integration, migration, or platform-unification program
- Excellent written communication, including executive narratives and decision documents
- Strong technical judgment and ability to operate effectively under ambiguity
- Senior TPM experience at a hyperscaler, large SaaS platform, or AI-first company
- Experience across SaaS, on-premises regulated, and government cloud deployment models, including FedRAMP or IL5
- Experience leading post-acquisition technical integration programs at scale
- Background in agentic AI, conversational AI, or AI assistant platforms, including agent runtimes, tool calling, RAG, and evaluations
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage is described as comprehensive with multiple plan choices and strong perceived coverage, alongside mental-health resources and wellbeing support. Company materials and employer-verified summaries also note inclusive care options and supportive programs.
-
Parental & Family Support — Parental leave and family-planning support are characterized as generous, with fully paid leave and resources such as fertility, caregiving, and adoption assistance. Backup care and other family-focused programs are also highlighted as part of the package.
-
Equity Value & Accessibility — Equity components like RSUs and an employee stock purchase plan are presented as meaningful, widely available parts of total rewards. Many role and benefits overviews emphasize equity’s role in boosting overall compensation alongside bonuses.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
Gallery
ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.
