Senior Staff Information Systems Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

• Lead the technical design, implementation, and optimization of global infrastructure services; primarily focused on our Hybrid Cloud initiative.
• Lead the architectural and topology design, new technology evaluation and integration planning activities.
• Research and recommend new technology, such as integrated hardware and software solutions, that meet key business requirements.
• Ensure architecture and design provides reliability and redundancy for all IT Services. 
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Ensure high quality documentation for supported infrastructure is developed and maintained.
• Drive the automation of operational activities for Windows, Linux , and Cloud related technologies.
• Partner with ServiceNow developers to integrate Systems technologies with the ServiceNow platform.
• Ensure SOX and other legal and regulatory compliance in the infrastructure area.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Deep experience designing and administrating public cloud Infrastructure-as-a-Service in Azure or AWS
• A minimum of 10 years of experience in the design and development of Windows and Linux IT Systems.
• Proficiency in scripting with PowerShell
• Experience in implementing innovative technologies and solutions in an enterprise IT environment.
• Deep understanding of vSphere ESXi 5/6 and experience with deploying and managing a highly-virtualized infrastructure.
• Knowledge of Microsoft Active Directory architecture, design and configuration in an enterprise IT environment

Preferred:

• Experience in other scripting languages (bash, python, vbscript, etc)
• Experience supporting and managing HPC (high-performance compute), preferably SAP HANA.
• Experience working with various REST or SOAP based API's.
• Knowledge of DNS, DHCP and DFS in a Windows 2008/2012 landscape.
• Experience in crafting advanced Splunk queries in support of operational needs.
• Experience with the architecture, design and implementation of Exchange Online (O365).
• Understanding and experience with SAN storage (Pure Storage).
• Understanding and experience with fiber switches, storage zoning, and backup technology (Veeam or Commvault)
• Experience with load balancing technology (F5 or AVI Networks)
• Any relational database experience (Microsoft SQL, MySql, Oracle, etc)
• Experience with Single sign-on solutions (Okta).
• Experience using the ServiceNow platform with knowledge of IT Operations Management.
• Ability to multi-task in an ever-changing environment.
• Strong security understanding and experience.
• Configuration Management experience (SaltStack, Ansible, SCCM, etc)
• Exceptional English communication skills, both written and verbal. This includes listening skills and an open attitude toward constructive feedback.

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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