Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Responsibilities
Customer Delivery
Lead end to end solution development for multiple high-stakes customer deployments; manage technical strategy, design quality, and roadmaps for Agentic AI rollouts at enterprise scale.
Primary technical point of contact from integration design through to post-deployment optimisation
Translate ambiguous requirements into structured engineering plans with clear milestones and success criteria
Customise and extend platform components—APIs, tooling, and bespoke logic
Architecture & Standards
Architect robust, scalable, and compliant Agentic AI solutions across industries
Lead multi-agent orchestration, RAG pipelines, and LLM/SLM integration design
Champion observability, telemetry, and auditable AI standards
Build and maintain reusable frameworks and asset libraries
Team & Product
Help build and guide cross-functional Forward Deployed Engineering teams; coach senior/junior engineers, and cultivate a culture of excellence, collaboration, and innovation.
Provide structured product feedback to Platform Engineering on feature gaps and pain points
Contribute to playbooks, best practices, and technical blog posts
Qualifications
Required
8–12+ years engineering experience; 3+ years in customer-facing or FDE roles
Proven track record deploying AI/ML or data-intensive applications in production
Strong full-stack skills: Python, Node.js/Go, React/Vue, SQL, REST/GraphQL
DevOps proficiency: Docker, Kubernetes, CI/CD, and major cloud platforms
Expertise in LLMs, Prompt Engineering, Vector DBs, RAG pipelines, and Agentic orchestration frameworks
Agentic / Integrations: MCP, Salesforce/ SAP/ Other
Excellent communication with both technical and executive stakeholders
Mentorship capability and collaborative team-first mindset
BS / MS / PhD in Computer Science, Data Science, or related field
Preferred
SLM fine-tuning and/or distillation experience
Hands-on with dedicated Agentic AI platforms (e.g. Agentforce, Copilot Studio)
Knowledge of AI compliance requirements: GDPR, EU AI Act, SOC 2, HIPAA
Open-source or research contributions to LangChain, RAG, or Knowledge Graph communities
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Skills Required
- 8-12+ years engineering experience
- 3+ years in customer-facing or FDE roles
- Proven track record deploying AI/ML or data-intensive applications in production
- Strong full-stack skills
- DevOps proficiency in Kubernetes, Docker, CI/CD, and major cloud platforms
- Expertise in LLMs, Prompt Engineering, and RAG pipelines
- Excellent communication skills with stakeholders
- BS / MS / PhD in Computer Science or related field
Uniphore Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uniphore and has not been reviewed or approved by Uniphore.
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Healthcare Strength — Health coverage includes medical, dental, vision, mental‑health resources, and wellness programs, with multiple plan options (including HSA/FSA) indicating robust depth. Plan quality and affordability are highlighted relative to peers.
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Leave & Time Off Breadth — Time off includes generous PTO, paid holidays, and a paid birthday day off. Enhanced parental, caregiver, and bereavement leave extend coverage beyond standard policies.
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Retirement Support — Retirement offerings include a U.S. 401(k) with company match and pension/retirement plans with employer contributions in many countries. These programs support longer‑term financial security alongside core pay.
Uniphore Insights
What We Do
The Business AI Cloud is the only sovereign, composable and secure AI platform that enables businesses to rapidly adopt, significantly transform and immediately unlock the value of their data. Trusted by more than 2,500 of the world’s largest enterprises and recognized by Gartner, Forrester, IDC and the Deloitte Fast 500, Uniphore is where enterprise AI moves from ambitions to production. A Complete, Composable Platform Uniphore is designed to be: Sovereign — run on any public cloud, private cloud or on-premises with full control over your data and AI models. Composable — choose your layer, model, or component—vector DBs, knowledge graphs, data compute, and beyond. Secure — embedded guardrails, observability, and AI security ensure trusted, compliant, and enterprise-grade protection. Trusted at Scale Over 2,000 global businesses — including many of the Fortune 500 — rely on Uniphore every day to drive growth, improve efficiency, and deliver personalized customer experiences. Customers include leaders across industries, like Skechers, LastPass, Atlassian, HP, Allstate, Sony, and more. Industry Recognition Named to Inc.'s Best in Business List Listed on the Deloitte Technology Fast 500 Recognized in reports by Gartner, Forrester, and IDC From Pilot to Production Through strategic collaborations with industry leaders like KPMG, Cognizant, Rackspace, Databricks and Snowflake, Uniphore helps organizations move beyond experimental AI pilots to production-grade deployment — operationalizing AI agents across internal and client-facing workflows at scale.
