Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
RESPONSIBILITIES
Customer Delivery
- Own end-to-end solution design and delivery across multiple concurrent enterprise engagements
- Primary technical point of contact from integration design through post-deployment optimisation
- Translate ambiguous requirements into structured engineering plans with clear milestones and success criteria
- Customise and extend platform components—APIs, tooling, and bespoke logic
Architecture & Standards
- Architect robust, scalable, and compliant Agentic AI solutions across industries
- Lead multi-agent orchestration, RAG pipelines, and LLM/SLM integration design
- Champion observability, telemetry, and auditable AI standards
- Build and maintain reusable frameworks and asset libraries
Team & Product
- Mentor junior and mid-level FDEs through design reviews and structured feedback
- Provide structured product feedback to Platform Engineering on feature gaps and pain points
- Contribute to playbooks, best practices, and technical blog posts
QUALIFICATIONS
Required
- 8–12+ years engineering experience; 3+ years in customer-facing or FDE roles
- Proven track record deploying AI/ML or data-intensive applications in production
- Strong full-stack skills: Python, Node.js/Go, React/Vue, SQL, REST/GraphQL
- DevOps proficiency: Docker, Kubernetes, CI/CD, and major cloud platforms
- Expertise in LLMs, Prompt Engineering, Vector DBs, RAG pipelines, and Agentic orchestration frameworks
- Excellent communication with both technical and executive stakeholders
- Mentorship capability and collaborative team-first mindset
- BS / MS / PhD in Computer Science, Data Science, or related field
Preferred
- SLM fine-tuning and/or distillation experience
- Hands-on with dedicated Agentic AI platforms (e.g. Uniphore, Agentforce, Copilot Studio)
- Knowledge of AI compliance requirements: GDPR, EU AI Act, SOC 2, HIPAA
- Open-source or research contributions to LangChain, RAG, or Knowledge Graph communities
TECHNICAL SKILLS
Languages: Python · Node.js · Go · JavaScript · SQL
Agentic AI: LangChain · LangGraph · AutoGen · Agentic platforms
LLM / SLM: Prompt Engineering · Fine-tuning · Distillation · Multi-modal AI
RAG & Retrieval: LlamaIndex · Haystack · Pinecone · Weaviate · AstraDB · Knowledge Graphs
Full-Stack: React · Vue · REST · GraphQL · Webhooks · Enterprise integrations
Data Eng: ETL/ELT · Data pipelines · Streaming architectures
DevOps / Cloud: Docker · Kubernetes · CI/CD · AWS · Azure · GCP
Governance: Observability · Telemetry · Auditable AI · Security & Guardrails
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Uniphore Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uniphore and has not been reviewed or approved by Uniphore.
-
Healthcare Strength — Health coverage includes medical, dental, vision, mental‑health resources, and wellness programs, with multiple plan options (including HSA/FSA) indicating robust depth. Plan quality and affordability are highlighted relative to peers.
-
Leave & Time Off Breadth — Time off includes generous PTO, paid holidays, and a paid birthday day off. Enhanced parental, caregiver, and bereavement leave extend coverage beyond standard policies.
-
Retirement Support — Retirement offerings include a U.S. 401(k) with company match and pension/retirement plans with employer contributions in many countries. These programs support longer‑term financial security alongside core pay.
Uniphore Insights
Similar Jobs
What We Do
The Uniphore Business AI Cloud spans agents, models, knowledge, and data, combining the simplicity of consumer AI with the rigor, security, and scalability the enterprise demands. Business users can harness AI effortlessly and deliver outcomes immediately, while CIOs gain the foundation to build powerful AI applications embedded into workflows and trained on enterprise data. Built for the Enterprise, backed by AI Leaders Backed by NVIDIA, AMD, Snowflake, and Databricks, Uniphore brings a unique combination of capital and strategic alignment — validating its position as the definitive Business AI leader. Recent acquisitions of ActionIQ, Infoworks, Orby AI, and Autonom8 further cement Uniphore's AI talent depth and accelerate outcomes for clients. A Complete, Composable Platform Uniphore is designed to be: Sovereign — run on any public cloud, private cloud or on-premises with full control over your data and AI models. Composable — choose your layer, model, or component—vector DBs, knowledge graphs, data compute, and beyond. Secure — embedded guardrails, observability, and AI security ensure trusted, compliant, and enterprise-grade protection. Trusted at Scale Over 2,000 global businesses — including many of the Fortune 500 — rely on Uniphore every day to drive growth, improve efficiency, and deliver personalized customer experiences. Customers include leaders across industries, like Skechers, LastPass, Atlassian, HP, Allstate, Sony, and more. Industry Recognition Named to Inc.'s Best in Business List Listed on the Deloitte Technology Fast 500 Recognized in reports by Gartner, Forrester, and IDC From Pilot to Production Through strategic collaborations with industry leaders like KPMG, Cognizant, Rackspace, Databricks and Snowflake, Uniphore helps organizations move beyond experimental AI pilots to production-grade deployment — operationalizing AI agents across internal and client-facing workflows at scale.
