👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17,700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!
Job DescriptionREQUIREMENTS:
- Total experience 8+ years
- Strong hands-on experience in ServiceNow development.
- Strong expertise in SPM (Strategic Portfolio Management) and CSM (Customer Service Management) modules.
- Solid working experience with ITSM, Service Portal, and ServiceNow Integrations.
- Mandatory ServiceNow SPM module certification
- Proficient in ServiceNow scripting and configurations including: Business Rule, Client Scripts, UI Policies and UI Actions, Jelly scripting, AngularJS.
- Experience in designing and implementing integrations using REST/SOAP APIs, MID Server, and third-party systems.
- Good understanding of ITIL processes and best practices.
- Exposure to additional ServiceNow modules such as ITOM, GRC, or HRSD is a plus
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication skills with the ability to collaborate across global teams
RESPONSIBILITIES:
- Design, develop, and implement ServiceNow solutions with a primary focus on SPM and CSM modules
- Work closely with business stakeholders to gather requirements and translate them into scalable ServiceNow designs
- Support enterprise-wide implementation of ServiceNow modules across multiple global locations
- Develop and maintain technical specifications and solution documentation
- Configure and customize ServiceNow applications using scripting and platform capabilities
- Design, build, and support ServiceNow integrations with internal and external systems
- Perform unit testing and component-level integration testing to ensure solution quality
- Ensure solutions adhere to ServiceNow best practices, performance standards, and security guidelines
- Provide technical guidance and mentorship to junior developers when required
- Support post-implementation activities including enhancements, troubleshooting, and optimizations
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Nagarro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nagarro and has not been reviewed or approved by Nagarro.
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Pay Growth & Progression — Compensation is at times described as competitive, with salary hikes and perks occurring on certain occasions. Better growth opportunities and compensation are also positioned as an advantage versus other service-based companies.
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Flexible Benefits — Work arrangements are framed around a “work-from-anywhere” mindset with flexitime and family-friendly working models. This flexibility appears to add meaningful value to the overall rewards package for many roles.
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Healthcare Strength — Medical, dental, and vision coverage are described as available for employees and dependents, alongside life insurance. Mental-health support is also included via an Employee Assistance Program (EAP).
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What We Do
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
