.png){kind=logo}
Main Purpose:
To ensure the Fault Free Operation of the Platforms Supporting MTN Uganda Value Added Services and thus driving Revenue Growth. To ensure IN&VAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution.
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.
Job Title: Senior Specialist - VAS Operations
Reports to: Senior Consultant – IN VAS Operations
No. of Vacancies: 1
Main Job Functions:
The individual will act as a Second level escalation point for faults on VAS platforms (SMSC, USSD).
Act as a project resource in service upgrades on the VAS platforms (SMSC, USSD), working hand in hand with the Senior Engineers, Planning team and Project Management team.
Troubleshoot and resolve faults related to SMS and USSD.
Product configuration of new USSD products (USSD Codes, associated URLs) for new and existing partners.
Participate in fault resolution on failures affecting Mobile Money as USSD and SMS are an essential part of the Mobile Money ecosystem
The individual will participate in internal and external audits on the VAS platforms to ensure compliance with set-out audit requirements.
The individual will participate in creation of change requests for changes on the VAS nodes and presenting these to Change Management Board for Approval.
Operation and maintenance of other ancillary VAS nodes in the VAS ecosystem (CRBT,MCA…etc)
Education
First degree in preferably Electrical Engineering, Telecom Engineering, Computer Science or equivalent
Master’s degree in a relevant discipline will be an added advantage.
Work Experience
Minimum 5 years' experience in the area of specialization
Atleast 3 years of work experience in the Telecom Industry - within a Medium to Large Telco
Atleast 3 year of experience in VAS platforms (planning /Operations) – SMSC, USSD, MCA, Voicemail, MSDP
Skills / physical competencies:
Results orientation
Committed to making a difference.
Credibility
Building collaborative relationships
Engaged management.
Development & empowering
Influencing, Leadership, Power
Excellent interpersonal skills
Excellent report writing
Can-do attitude
ABOUT US
We at MTN Uganda are a purpose and value-led organization!
At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
Female Applicants are strongly encouraged to Apply!
Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.
Skills Required
- First degree in Electrical Engineering, Telecom Engineering, Computer Science or equivalent
- Master's degree in relevant discipline
- Minimum 5 years' experience in area of specialization
- At least 3 years' experience in the Telecom industry within a medium to large telco
- At least 3 years' experience on VAS platforms (SMSC, USSD, MCA, Voicemail, MSDP) in planning or operations
- Experience troubleshooting and resolving SMS and USSD faults
- Experience acting as second-level escalation point for VAS platform faults
- Experience participating in service upgrades, change requests, and presenting to Change Management Board
- Participation in internal and external audits on VAS platforms to ensure compliance
- Strong interpersonal skills, report writing, leadership, and collaboration abilities
MTN Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MTN Group and has not been reviewed or approved by MTN Group.
-
Parental & Family Support — Parental leave is positioned as notably generous in some markets, including widely cited six-month paid maternity leave and short paternity leave. Family-friendly support is also described through options like workplace childcare, adoption/surrogacy support, and related leave provisions in certain operating companies.
-
Strong & Reliable Incentives — Variable pay elements are described as a meaningful part of the package, including annual performance bonuses, sales commissions, and structured short-term incentives tied to performance outcomes. Longer-term incentive participation is also described for eligible grades through share-based or share-linked plans.
-
Wellbeing & Lifestyle Benefits — Wellbeing support is presented as visible and multi-dimensional, including mental, physical, and financial wellness programs and access to emergency assistance services for medical, security, and travel events. Lifestyle and telecom-specific perks are also described, such as connectivity allowances and flexible lifestyle benefit funds used for items like gym, travel, or school-related expenses in some locations.
MTN Group Insights
What We Do
Delivering voice, data, mobile financial services and digital products across 16 markets in Africa. For more info, visit: www.mtn.com
