Jobs at MTN Group

Leads Bayobab’s HR digital transformation strategy, including Oracle HCM and payroll systems, workflow automation, AI adoption, workforce analytics, dashboards, data governance, and digital employee services. Builds HR automation capabilities, improves employee journeys, ensures reporting accuracy and compliance, and develops HR team digital skills. Also supports FibreCo HR strategy execution, employee transitions, policy implementation, and coordination across operating companies.

Manages international connectivity demand for telecom operating companies, including capacity forecasting, wholesale pricing, procurement coordination, delivery support, vendor relationships, settlement, and fault resolution. Analyzes usage, reliability, redundancy, market pricing, and infrastructure requirements across submarine, satellite, and terrestrial networks. Coordinates with finance, product management, sourcing, partner management, and technical teams to ensure capacity availability, competitive pricing, service quality, and compliance with SLA and QoS targets.

Manage allocated enterprise and corporate accounts by acquiring new customers, developing existing relationships, and meeting revenue, profitability, and satisfaction targets. Oversee the sales process from lead generation through billing, identify business opportunities, research prospects, analyze industries, prepare sales and contract reports, and resolve or escalate customer requests, queries, and complaints.

Manage allocated enterprise accounts and execute B2B technology sales strategies. Research prospects, identify opportunities, maintain CRM pipelines and forecasts, prepare sales reports, and coordinate solution architects, presales, delivery teams, and technology partners. Present ICT value propositions, develop trusted customer relationships, address service issues, support solution pricing and commercial alignment, and achieve revenue, profitability, customer satisfaction, and sales quota targets.

Manage enterprise corporate accounts and drive sales growth through new customer acquisition, account development, and relationship management. Own the sales process from lead generation through billing, identify market opportunities through industry and customer research, and prepare sales reports and contractual documentation. Address customer requests, queries, and complaints while supporting revenue, profitability, market share, and customer satisfaction targets.

Designs, develops, and maintains scalable software solutions for telecommunications services. Responsibilities include full-stack development, microservices architecture, cloud-native application development, coding, testing, deployment, troubleshooting, and adherence to security and compliance standards. The role participates in Agile practices, translates architecture requirements into specifications, drives continuous improvement, mentors developers, and collaborates with cross-functional teams to deliver reliable solutions aligned with customer and business needs.

Leads finance business partnering for Technology, overseeing budgets, forecasts, strategic planning, financial modeling, investment appraisal, capital allocation, cost optimization, governance, and performance management. Partners with Technology leadership on AI, cloud, automation, digital, and infrastructure investments while delivering executive insights, business cases, scenario analysis, and value-realization tracking. Also drives finance technology enablement, automation, analytics, and AI adoption across Group Business Finance.

Manages group-wide incident management processes, ensuring ITIL-aligned execution, SLA adherence, reporting, escalation, vendor coordination, and continuous improvement. Supports AI-enhanced incident triage, response automation, and threat intelligence consumption. Contributes to the SOC roadmap, telemetry coverage, detection engineering, SIEM/SOAR enhancements, response playbooks, and initiatives that improve MTTD, MTTR, and SOC maturity across multinational operating companies.

Operates and maintains mobile core circuit- and packet-switched networks, integrating nodes and services, managing upgrades, testing, troubleshooting, performance reporting, disaster recovery, backups, vulnerabilities, and vendor SLAs. Supports 2G–5G, signaling, IMS, roaming, virtualization, and interconnect services. Coordinates UAT/PAT, audits, preventive maintenance, emergency recovery, and technical support across internal teams, managed-service partners, and third-party vendors.

Plans and optimizes GSM/RAN networks by forecasting traffic, designing network architecture, conducting site and drive-test surveys, analyzing KPIs and performance data, identifying network bottlenecks, and coordinating corrective actions. The role supports customer experience improvement, technology upgrades, device strategy and compliance, managed-services oversight, network evolution, and recurring technical reporting to internal and regulatory stakeholders.

Supports local sourcing and procurement operations, including RFPs, vendor onboarding, quote evaluation, purchase requisitions and orders, supplier maintenance, budgeting, cost reporting, forecasting, and procurement compliance. The role also manages supplier data, tracks savings, supports Finance with open purchase orders and settlements, and reports operational progress and performance metrics to functional leadership.

Manage MTN’s prepaid voice product portfolio from strategy and roadmap development through launch, optimization, and retirement. Lead product requirements, business cases, cross-functional delivery, governance, testing, commercial performance, customer insights, pricing support, and stakeholder enablement. Analyze market, customer, usage, revenue, and profitability data to drive product improvements. Manage risks, budgets, regulatory compliance, innovation, team performance, and product training across technology, sales, marketing, finance, and operations.

Provides operational support for digital transformation initiatives by documenting customer journeys, testing CRM and service tools, reporting usage metrics, synthesizing user feedback, creating guides and FAQs, supporting pilots and deployments, and serving as a liaison between frontline customer service teams and technical groups.