Jobs at MTN Group

Supports corporate affairs and public relations through media monitoring, press materials, digital content, stakeholder engagement, events, reputation reporting, and corporate social investment initiatives. The graduate will coordinate with internal teams and external agencies, assist with executive briefings and communications reporting, and complete structured learning activities in a fintech environment.

Owns the end-to-end FinTech products and services portfolio, including strategy, market analysis, ideation, business cases, development, commercialization, optimization, and retirement. Leads product innovation, partnerships, revenue growth, customer adoption, governance, risk and regulatory compliance. Coordinates cross-functional delivery across technology, operations, finance, marketing, legal, and customer experience teams while managing and developing the Products & Services team.

Leads digital platform engineering for customer-facing and enterprise applications, APIs, integrations, and automation. Manages frontend, backend, and full-stack teams, security and infrastructure resources, Agile delivery, CI/CD, quality standards, operational readiness, platform reliability, and external delivery partners. Oversees enterprise integrations, secure automation, releases, monitoring, governance, incident remediation, and modernization while aligning engineering priorities with business needs.

Performs customer and commercial analytics, builds dashboards and visualizations, develops machine learning models for forecasting and churn prediction, monitors telecom performance, analyzes mobile money trends, and provides insights for strategy, budgeting, forecasting, pricing, promotions, and business cases. The role partners with commercial teams and influences senior stakeholders through accurate, actionable data storytelling.

Leads risk-based cybersecurity audits, offensive security reviews, penetration-testing assessments, AI and emerging-technology risk assurance, incident and cyber-resilience reviews, and technology governance across telecom, fintech, cloud, API, and digital-platform environments. Advises executives and audit committees, oversees audit quality and remediation tracking, coordinates assurance providers, and leads a high-performing cyber assurance team.

Analyzes customer value, churn, retention, segmentation, campaign performance, and customer behavior. Develops predictive models, dashboards, reports, and actionable insights to improve loyalty, product adoption, revenue, customer lifetime value, and campaign ROI. Leads customer lifecycle management initiatives, coordinates retention campaigns with stakeholders and technology teams, manages budgets, and supports strategy, planning, and continuous process improvement.

Drives technology risk, compliance, operational controls, audits, governance, and resilience across telecommunications operations. The role conducts compliance reviews, manages risk assessments and mitigation, supports change governance, coordinates audits, monitors regulatory and ISO 27001 adherence, prepares governance reports, and engages stakeholders including vendors, auditors, regulators, and internal teams. It also supports continuous process improvement and technology transformation while minimizing operational risk.

Coordinates and resolves escalated customer complaints in a call centre back-office environment. The role monitors cases, ensures timely closure in ServiceNow and DCLM, liaises with internal departments, processes rebates or credits, responds to email and fax escalations, troubleshoots customer issues, and prepares management reports. It requires strong communication, negotiation, problem-solving, telephone etiquette, computer literacy, and telecom-related technical exposure.

Plans and executes risk-based IT, network, cybersecurity, data, financial, and operational audits in a telecom environment. Assesses technology and business risks, tests internal controls, performs continuous controls monitoring, develops audit programs, prepares reports, and recommends corrective actions. The role also supports combined assurance planning, communicates findings to stakeholders and management, participates in projects and tender meetings, and translates technical issues into business risks and actionable recommendations.

Processes and activates authorized customer service requests in billing systems, assigns tariffs, and raises technical work orders when needed. Maintains client records, SIM card stock, and pre-activation equipment. Conducts provisioning audits, service checks, and quality reviews to prevent billing errors. Coordinates with Sales and technical teams to resolve customer issues, performs post-sale welcome calls, and supports app adoption. Requires strong customer service, accuracy, organization, communication, troubleshooting, and Excel skills.

Monitors customer-facing service quality against standards, identifies performance gaps, provides corrective and developmental feedback, conducts customer surveys, manages closed-loop feedback, documents customer-impacting processes, and calibrates assessments with team leaders. The role also supports performance management, staff development, communication of quality processes, customer satisfaction tracking, and continuous service improvement within a telecommunications environment.

Leads the Commercial Legal team, overseeing complex commercial transactions, contract drafting and negotiation, legal compliance, risk mitigation, and stakeholder advisory services. Manages the contract management system, legal training, regulatory relationships, strategic projects, and legal budgets. Requires strong commercial law expertise, leadership, negotiation, legal research, and knowledge of Cameroonian, international, and telecoms legal frameworks. Fluency in English and French is required.

Leads enterprise sales operations across sales enablement, solution engineering, delivery, customer success, and product lifecycle management. Develops sales tools, playbooks, CRM adoption, solution architectures, project implementation, customer success frameworks, and product strategies. Manages teams, budgets, governance, escalations, operational performance, stakeholder collaboration, and enterprise growth while ensuring customer value realization and service delivery within agreed standards.