Jobs at MTN Group

Supervises employee training and capability development programs, including program design, delivery, evaluation, knowledge management, and performance reporting. Leads and develops the training team, manages budgets and resources, maintains training records, and collaborates with department leaders to address workforce development needs. Supports customer-focused initiatives and ensures employees maintain current knowledge of company products and services. The role may require travel between company sites and offsite venues.

Leads MTN Benin’s brand strategy, integrated marketing communications, digital content, media, go-to-market launches, events, sponsorships, agencies, budgets, brand insights, and campaign performance. The role protects brand consistency, drives commercial growth, manages partnerships and risk, and develops a high-performing communications team across consumer, fintech, enterprise, home, and digital business areas.

Plans and executes risk-based quality assurance across the lifecycle of digital financial products. Performs functional, integration, regression, UAT, and end-to-end testing for wallets, payments, lending, cards, APIs, and integrations. Validates fintech transactions, compliance flows, security requirements, and operational scenarios. Supports automation, release readiness, post-launch monitoring, incident reviews, root cause analysis, documentation, and cross-functional quality improvement.

Leads end-to-end procurement, strategic sourcing, supplier evaluation, commercial negotiations, contract management, risk mitigation, compliance, spend analysis, and supplier performance improvement. Partners with business stakeholders on demand planning, budgeting, procurement strategy, and cost optimization while tracking savings, sourcing timelines, compliance, and supplier KPIs. Requires substantial experience in procurement, strategic sourcing, supply chain management, vendor management, contract administration, and commercial negotiations.

Leads growth strategy and commercial performance for mobile-money, agent, and merchant digital channels. Owns acquisition, onboarding, activation, engagement, retention, monetization, lifecycle journeys, experimentation, and go-to-market execution. Uses funnel and cohort analytics to optimize customer journeys, campaigns, incentives, and channel economics. Coordinates Product, Technology, Marketing, Sales, Operations, Risk, Compliance, and Customer Experience teams while managing partnerships, budgets, performance reporting, governance, and cross-functional growth squads.

Leads financial control and reporting, including month-end and year-end close, IFRS financial statements, general ledger governance, reconciliations, internal controls, audits, regulatory submissions, and accounting compliance. Provides financial oversight for business initiatives, supports executive decision-making through analysis and reporting, drives automation and process improvement, and manages the Financial Control team while supporting the CFO on governance and finance transformation.

Supports Group Technical Accounting by implementing OHADA and IFRS standards, developing accounting policies, preparing financial statement disclosures, researching complex transactions, reviewing contracts, supporting audits and M&A due diligence, and advising finance teams across multiple countries. The role also monitors accounting pronouncements, prepares technical memos and position papers, supports governance and controls, delivers training, and helps ensure consistent financial reporting and regulatory compliance across the Group.

Manage and grow allocated consumer prepaid key accounts within the telecommunications channel. Responsibilities include developing account business plans, achieving acquisition, retention, profitability, and market-share targets, managing budgets and forecasts, coordinating promotions and product availability, negotiating with trade partners, monitoring performance, resolving conflicts, improving customer satisfaction, and reporting account insights to stakeholders.

Manage and grow assigned public sector accounts in the telecommunications industry. Support operational and promotional planning, revenue growth, forecasting, customer satisfaction, SLA delivery, competitive analysis, reporting, and account retention. Build stakeholder relationships, resolve customer issues, coordinate with supply chain and billing teams, implement promotional activities, and provide feedback on risks, products, services, and training needs.

Manage proactive fraud risk by developing prevention strategies, detection frameworks, and control-testing programs. Analyze fraud trends, quantify financial exposure, report audit outcomes, oversee medium- to high-risk audits, and advise management on mitigation. Lead whistle-blower program effectiveness, business awareness, and training across departments and locations. The role requires fraud investigation expertise, people management, project management, and collaboration across diverse cultures and geographies.

Manage end-to-end sourcing for telecom network operations, including maintenance, managed services, and technical support. Responsibilities include consolidating sourcing demand, developing RFx and statement-of-work documents, evaluating and negotiating supplier proposals, managing contracts and transitions, monitoring supplier performance, analyzing costs, and supporting procurement process improvements.

Leads global learning innovation and analytics by developing AI-enabled, digital, and immersive learning strategies; managing LMS/LXP platforms; building learning data frameworks, dashboards, and ROI measures; and piloting scalable solutions. The role administers learning technology, maintains data integrity, supports integrations and upgrades, conducts user training and testing, and advises HR and business stakeholders on analytics-driven talent development across multinational markets.

Manage and improve security operations capabilities, including SIEM, SOAR, EDR/XDR, NDR, cloud and email security technologies. Lead detection engineering, incident investigations, containment, remediation, automation, AI-enabled security initiatives, tool integrations, and SOC project delivery. Develop monitoring use cases, SOAR playbooks, technical designs, performance metrics, and governance processes while coordinating with internal teams, MSS providers, and vendors to strengthen cyber resilience.

Own the end-to-end lifecycle of MTN-i’s data, AI, and technology-enabled products. Discover customer needs, validate product-market fit, define product vision and technical requirements, lead cross-functional delivery, commercialize offerings, and optimize performance. The role requires strong product, technical, commercial, analytical, AI, data governance, and regulatory expertise, along with the ability to lead multidisciplinary teams and guide responsible AI adoption.

Provides technical leadership for the design, implementation, optimization, and support of unified communications and converged telecommunications solutions. Responsibilities include solution engineering, systems integration, advanced technical support, capacity planning, performance monitoring, vendor management, governance, compliance, project delivery, and continuous improvement. The role collaborates with product, IT, sales, architecture, and external partners to deliver scalable, reliable business solutions aligned with organizational objectives.

Leads software engineering squads delivering scalable, maintainable full-stack solutions within Agile sprints. Responsibilities include architecture, coding, testing, deployment, microservices, cloud-native development, troubleshooting, security compliance, automation, and continuous improvement. The role mentors developers, collaborates with stakeholders, ensures system stability and customer satisfaction, and drives delivery aligned with business needs.

Leads end-to-end technology and product delivery across business units, including Agile governance, Scrum facilitation, solution design coordination, dependency and vendor management, testing, release planning, go-live readiness, and operational handover. The role monitors delivery metrics, manages risks and impediments, coordinates architecture and technical teams, supports Product Owners, and drives improvements in time-to-market, quality, predictability, and stakeholder alignment.

Conduct IT risk assessments, maintain risk registers, design and test IT controls, support audits, monitor remediation, and maintain governance documentation. The role collaborates with business and IT teams to embed risk-aware practices, manage escalations, monitor compliance and performance, support projects and change initiatives, prepare reports, and oversee budgets. It requires knowledge of IT risk frameworks, controls testing, audit management, regulatory compliance, and IT governance.

Manage enterprise application support across the ITIL incident lifecycle, including troubleshooting, root cause analysis, patching, upgrades, configuration changes, monitoring, vendor escalations, documentation, and service improvement. The role also supports governance, risk mitigation, KPI and SLA monitoring, reporting, budget oversight, compliance, and cross-functional projects.

Leads MTN Cameroon’s end-to-end supply chain and finance strategy, including demand planning, sourcing, inventory, supplier governance, compliance, budgeting, cost analysis, fulfillment, and performance reporting. Drives cost efficiencies, supply continuity, continuous improvement, sustainability, and data-driven decision-making while managing cross-functional teams and external partners.