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Main Purpose:
Responsible for overseeing the support of IN&VAS platforms within MTN Uganda (IN/Charging, Ericsson CIS, USSD/SMS vas cloud, Device management). Responsible for the creation and execution of the continuous service improvement program and performance management across these platforms.
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.
Job Title: Senior Consultant – IN VAS Operations
Reports to: Senior Manager – Application Operations
No. of Vacancies: 1
Main Job Functions:
Oversee the operations for several Class-A systems under IN&VAS namely: IN/Charging System, Ericsson CIS, Messaging (USSD and SMS), Device management, CRBT.
Ensure INVAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution
Ensure resilience and redundancy within the IN/VAS core network architecture is working as per design and well tested
Efficient and strong vendor management across IN/VAS platform vendors, including efficient managed service operations model
Proactive real-time outside-in monitoring tools and process for all key revenue impacting platforms
Manage, lead, and grow IN/VAS operations team to provide 24X7 operations and support for IN/VAS systems; this includes both internal MTN staff and vendor managed service staff/interface
Manage, develop, and grow an efficient and functional team of application operations engineers
To ensure IN&VAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution.
Education
First degree in preferably Electrical Engineering, Telecom Engineering, Computer Science or equivalent
Master’s degree in a relevant discipline will be an added advantage.
Work Experience
Minimum 7 years' experience in the area of specialization
Experience managing a team of application operations staff
Strong vendor management and follow up skills
Experience in UNIX shell scripting/programming and database administration
Experience in IN/VAS operations in medium or large telco
Skills / physical competencies:
Results orientation
Committed to making a difference.
Credibility
Building collaborative relationships
Engaged management.
Development & empowering
Influencing, Leadership, Power
Sound judgment
Strategic planning
Risk-taking, Innovation
ABOUT US
We at MTN Uganda are a purpose and value-led organization!
At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
Female Applicants are strongly encouraged to Apply!
Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.
Skills Required
- First degree in Electrical Engineering, Telecom Engineering, Computer Science or equivalent
- Master's degree in a relevant discipline
- Minimum 7 years' experience in IN/VAS or related specialization
- Experience managing a team of application operations staff
- Strong vendor management skills
- Experience in UNIX shell scripting/programming
- Experience in database administration
- Experience in IN/VAS operations in a medium or large telco
MTN Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MTN Group and has not been reviewed or approved by MTN Group.
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Parental & Family Support — Parental leave is positioned as notably generous in some markets, including widely cited six-month paid maternity leave and short paternity leave. Family-friendly support is also described through options like workplace childcare, adoption/surrogacy support, and related leave provisions in certain operating companies.
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Strong & Reliable Incentives — Variable pay elements are described as a meaningful part of the package, including annual performance bonuses, sales commissions, and structured short-term incentives tied to performance outcomes. Longer-term incentive participation is also described for eligible grades through share-based or share-linked plans.
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Wellbeing & Lifestyle Benefits — Wellbeing support is presented as visible and multi-dimensional, including mental, physical, and financial wellness programs and access to emergency assistance services for medical, security, and travel events. Lifestyle and telecom-specific perks are also described, such as connectivity allowances and flexible lifestyle benefit funds used for items like gym, travel, or school-related expenses in some locations.
MTN Group Insights
What We Do
Delivering voice, data, mobile financial services and digital products across 16 markets in Africa. For more info, visit: www.mtn.com
