Installs, monitors, and manages Windows, Virtualized (“Vmware”), or Unix/Linux server infrastructure and advanced features (e.g. Microsoft clusters, Hyper-V installations).
Handles installations, patches, upgrades, capacity planning and performance tuning, through approved change management mechanisms.
Manages moderate incident tickets to resolution, within SLA and to approved documented standards.
Executes the diagnoses/repairs of system problems; utilizes tools sets available and works closely with other internal group/vendor support.
Executes the diagnosis, monitoring and troubleshooting of system performance.
Advises on projects as an experienced team member and may lead internal project initiatives.
Manages and ensures compliance with Corporate Security policies (Administrative Accounts use, Anti – virus, Patch status, Services etc.)
Manages vFoglight and other monitoring tools to maintain service performance, including proposals for improvement.
Ensures all corporate processes are adhered to ensuring changes to the Enterprise Service infrastructure are fully documented following the best practice principles of ITIL.
For U.S. colleagues only, click here to review additional responsibilities and our reasonable accommodations standards.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.Skills Required
- Experience installing and managing Windows server infrastructure (including Microsoft clusters)
- Experience with VMware virtualization
- Experience administering Unix/Linux servers
- Experience with Hyper-V deployments
- Experience applying patches, upgrades, capacity planning, and performance tuning
- Incident management and ticket resolution within SLA
- Experience with monitoring tools such as vFoglight and performance monitoring
- Knowledge of corporate security controls (admin accounts, antivirus, patch status, services)
- Familiarity with ITIL change management and documentation best practices
- Ability to diagnose and repair system problems and coordinate with vendors/internal teams
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Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].
