The Solutions Engineering team at Cloudflare is a group of trusted technical advisors who partner with our customers to solve their most complex security and performance challenges. We work hand-in-hand with the sales organization to navigate the entire customer journey, from initial discovery and solution design to proof-of-concept and implementation. We are passionate about technology and dedicated to helping our customers understand and leverage the full power of Cloudflare's global network to achieve their business critical objectives.
About the Role
As a Senior Solutions Engineer Specialist, you will be a pivotal technical expert and strategic advisor, focusing on the Cloudflare One product suite. You will partner with our sales team and engage directly with our customers to architect and demonstrate how our Zero Trust and SASE solutions can solve their unique security, performance, and reliability needs. Your expertise will be crucial in guiding prospects through complex technical evaluations, ensuring they have the confidence to adopt Cloudflare as a core component of their IT and security infrastructure.
This role requires a blend of deep technical curiosity, strong communication skills, and a genuine passion for helping customers transform their network and security architecture.
Responsibilities
- Serve as a trusted technical advisor to our customers, helping them architect the optimal solution for their business needs using the Cloudflare One product suite.
- Guide qualified prospects through the solution design and proof-of-concept stages, effectively demonstrating the key capabilities and value of the Cloudflare One portfolio.
- Collaborate with sales partners to consistently achieve pipeline generation and revenue goals.
- Analyze customer IT landscapes and security requirements to develop robust architectures that support their strategic objectives.
- Clearly articulate the benefits and technical differentiators of the Cloudflare One product portfolio against competing solutions.
- Enhance customer retention by identifying, capturing, and communicating product gaps or feature requests to internal product and engineering teams.
- Collaborate with Product Teams by being the voice of our customers by sharing insights, trends, and product gaps to help shape the product suite and solution roadmap.
Successful candidates are curious, customer-focused, and have a passion for learning. We are looking for individuals with a strong background in technical sales or systems engineering who can effectively communicate complex concepts to both technical and executive audiences.
Key Qualifications:
- 5+ years of experience in a customer-facing technical role such as Technical Sales, Solutions/Systems Engineering, or a related field.
- Demonstrated experience presenting technical solutions and communicating the value of network and security transformation to senior-level executives.
- Deep understanding of the modern cybersecurity landscape, including common threats (e.g., malware, ransomware, phishing, botnets) and mitigation strategies.
- Fundamental knowledge of customer network and application architectures, including hybrid environments leveraging public clouds (Azure, AWS, GCP).
- Solid grasp of SASE concepts and Zero Trust networking architectures.
- Hands-on experience with one or more of the following: Secure Web Gateway (SWG), CASB, DLP, DNS security (including DNS over HTTPS), Identity Provider (IdP) integration (SAML, OTP), and SIEM/log analytics platforms.
Desirable Skills, Knowledge, and Experience:
- Proficiency with networking fundamentals, including routing, subnetting, VPNs, and SD-WAN concepts.
- Familiarity with client operating system fundamentals and software distribution methods.
- Knowledge of the competitive landscape for CDN, WAF, DDoS mitigation, and Zero Trust Network Access (ZTNA) solutions.
- Direct experience with Cloudflare's Zero Trust solutions (Access, Gateway, Browser Isolation) is a significant plus.
- Strong project management skills, with the ability to work to deadlines and prioritize effectively among competing goals.
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
