Project Operations Specialist

Arbour Group (a Cencora PharmaLex company) one of the leading global providers of digital compliance products and services for the life sciences industry, is looking for a full-time QMC Project Operations Specialist to join their team. This position's prime responsibility is the overall non-technical management of QMC (Quality Management and Compliance) projects. 
Main Tasks:

Resource Management

• Acquire resources from staffing partners or conduct recruitment activities (create Job Description, create Job Posting, Initial CV evaluation, perform interview) to ensure resource allocation for specific projects, as needed.
• Build and maintain a talent pool by analyzing the capabilities of each resource and keeping them engaged, to ensure reliability in allocating resources for projects in a timely manner.
• Manage new and existing external resources and ensure appropriate qualification, contract, and onboarding records are maintained. Collaborate with Local HR as needed.
• Responsible for reviewing and approving resource timesheets and project-related expenses.
• Maintain updated CVs of all resources and ensure PharmaLex-formatted copies are available.

Project Support

• Manage project delivery timelines and resource allocations across assigned projects.
• Escalate issues with resources to ensure projects are delivered on time and in accordance with project plans.
• Support the Technical Team Lead to lead and coordinate start and completion of Project activities.
• Assist with Planning technical team meetings and Client meetings as needed.
• Manage project close out administrative activities in conjunction with Technical Team Lead to ensure effective project close out.
• Assist with Project document retention/archival in Sharepoint
• Manage renewal opportunities by monitoring and tracking the  progress of staff augmentation projects and ensure renewal discussions with the client are timely.

Project Financials

• Review external consultant and client invoices and ensure compliance to project budget expectations.
• Monitor and coordinate milestone billing schedules to facilitate timely client invoicing.
• Provide updates for active projects and opportunities to support the realization and projection of revenues.
• Support region with monthly forecasting based on open projects. 

• Deal with internal/external resources to resolve queries and problems in an effective and timely manner.
• Escalate client concerns in a timely manner and assist with documentation and resolution processes related to customer Service.

Administrative

• Maintain an updated Capacity Planner/Utilization tool, as needed to ensure monitoring of internal resource utilization.
• Monitor Opportunities and Active projects by keeping the tracking reports updated on a weekly basis.
• Ensure client files and folders are maintained for all projects, including relevant correspondences and documents.
• Attend all mandatory trainings as assigned.
• Attend group meetings to provide updates to QMC project status and resources as needed.

Qualifications:

• Must be a resident of the Philippines
• Willing to work following US timezone (night shift)
• Project Management experience in this field
• Excellent knowledge of Computer Applications – Microsoft
• Strong organisation skills and ability to work on multiple projects at same time. 
• Ability to collaborate with members outside of direct team and communicate as needed to senior leaders.
• Ability to build a work plan and execute according to plan and escalate potential issues according to agreed communication plan
• Resolves routine (and some non-routine) problems in a thorough and timely manner.
• Attention to detail, High service orientation.
• Ability to prioritize and manage own time and tasks.
• Good English communication skills (written and verbally); capability to point out issues and provide potential options for solution in the area of expertise.
• Ability to work remotely and maintain attentiveness and detail needed to engage with others in different time zones.
• Ability and experience to escalate concerns in a timely manner

What's on Offer?

• Work in a Fortune 500 company with a solid track record of performance
• Have remote working arrangement, competitive salary, and employment benefits granted upon hire
• Have the opportunity to work with a diverse multi-functional team and collaborate with different industry experts and SMEs internationally

Don't miss this amazing opportunity to work with a dynamic team of professionals while enhancing your career in the digital/life sciences industry. Apply Now!