Senior Specialist, People

Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

The Job in a Nutshell💡

As a Senior Specialist, People at Mrsool, you will play a critical role in managing various human resource functions, serving as a partner to department heads, and supporting our employees throughout their journey in the organization. Your expertise will be essential in driving HR initiatives, cultivating a positive work environment, and ensuring compliance with company policies and labor laws. In this role, you will be responsible for handling complex employee relations issues, facilitating performance management processes, and implementing HR programs that align with the company’s strategic goals.

What You Will Do💡

• Serve as a trusted advisor to management and staff by providing guidance on HR policies, procedures, and best practices.
• Manage and resolve employee relations issues, providing support and counsel to employees and managers.
• Oversee talent management processes, including performance reviews, succession planning, and employee development.
• Support recruitment efforts by coordinating job postings, conducting interviews, and facilitating onboarding experiences.
• Ensure compliance with employment laws and regulations, and update policies as necessary.
• Analyze HR metrics and trends to identify areas for improvement and develop targeted strategies.
• Implement employee engagement initiatives and promote a positive workplace culture.
• Participate in special projects related to HR initiatives as needed.
• Conducting Payroll and extracting reports on monthly basis

Who Will Excel ❓

• Fluency in English (written and spoken); additional languages are a plus.
• ATS experience is a major Plus
• Experience within the food and beverage or tech industry.

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 5+ years of experience in a generalist HR role, with experience in employee relations and performance management.
• In-depth knowledge of HR principles, labor laws, and compliance regulations.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficient in HR software and Microsoft Office Suite.

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility. Whether you prefer remote, in-office, or hybrid work arrangements, we accommodate your needs.
• Competitive Compensation: Our compensation packages are competitive and include potential share options. Additionally, you will benefit from a performance-based commission structure, rewarding your sales achievements.
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
• Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.