We open up your world with every drive
Would you like to work on the development of roof systems for future car models together with some of the market leaders in the automotive industry? Inalfa Roof Systems is a world leading supplier for OEM automotive roof systems and still growing strong. Are you ready to grow with us?
The ERP Support Engineer has a key role in the global ERP team delivering essential services for the daily operations in the plants and supporting functions. This role reports to the Manager ERP. You deliver ERP support to Inalfa employees in offices and plants to ensure smooth operations of the ERP system and associated applications (e.g.: barcode scanning, EDI, interfaces). And you support the implementation of change requests and projectsYour Main Tasks and Responsibilities Are:...
- Responsible for supporting the daily operation of the ERP system and related applications. Work closely with business users to investigate and resolve incidents and questions (incident management). And, if needed, escalate to second line support.
- Responsible for daily monitoring (e.g.: jobs, batches, interfaces) of the ERP system and related applications. And, if needed, escalate issues to second line support
- Responsible for handling standard service requests (service request management) for the ERP system and related applications (e.g.: user management). And, if needed, escalate to second line support
- Support the ERP Functional Engineer with the implementation of change requests and projects in the ERP system and related applications
- Support the ERP Technical Engineer with (proactive) maintenance (e.g.: data cleaning, archiving, indexing, job monitoring, patching) of the ERP system and related applications
- Identify limitations or problems in the daily operation of the ERP system and related applications to enable continuous improvement (change and problem management)
- Advise business on the best use of the ERP system and related applications
- Align and communicate with third parties (e.g.: external IT service providers, customers and suppliers)
- Ensure, in close alignment with the business key-users, the quality and availability of documentation for the ERP system and related applications
- Share knowledge and experience within the global ERP team
...
- Bachelor’s degree in business administration, Information Technology, or related field; or equivalent combination of education and experience.
- Minimum three years of experience with operational support of ERP systems, preferably InforLN.
- Experience in a dynamic global production environment
- Experience in ERP-related business processes (e.g.: Logistics, Procurement, Production, Quality, Sales and Finance)
- Basic technical application development and coding skills
- Basic technical application management knowledge on operating systems, databases and basic networking
- Customer focused and service driven attitude to support the business users in daily operations
- Result-driven mindset with strong analytical skills
- You have a proactive attitude and good communication skills
- Fluently English speaking and able to communicate in English
What can you expect from us?
- Savings Fund.
- Food Coupons.
- Medical Insurance.
- Life Insurance.
Our Core Values are One Inalfa, Ownership, Ambition and Progress.
WE ARE IN IT TO WIN IT!
Does this sound interesting to you? Don't hesitate and submit your application today.
LocationNA Shared Services CenterTime TypeFull timeContact PersonLucia Arechiga CarvajalSkills Required
- Bachelor's degree in Business Administration, Information Technology, or related field, or equivalent experience
- Minimum three years of experience with operational support of ERP systems (InforLN preferred)
- Experience in a dynamic global production/manufacturing environment
- Experience with ERP-related business processes (Logistics, Procurement, Production, Quality, Sales, Finance)
- Basic technical application development and coding skills
- Basic application management knowledge of operating systems, databases, and basic networking
- Customer-focused, service-driven attitude and strong communication skills
- Result-driven mindset with strong analytical skills and proactive attitude
- Fluent English communication skills
What We Do
Inalfa Roof Systems North America is comprised of several companies in the United States and Mexico that engineer and assemble several models of sunroof systems as a tier one supplier to global automotive OEMs such as BMW, Ford, Stellantis, Daimler, Volkswagen, Honda, and General Motors. The regional headquarters and technical center of Inalfa Roof Systems North America are located in Auburn Hills, Michigan. The organization of North America is comprised of 1,517 employees between our headquarters and assembly locations in Michigan and Georgia in the United States and Irapuato in Mexico. Inalfa Roof Systems North America is part of Inalfa’s global footprint. Our global headquarters is located in Venray, the Netherlands. The global footprint of Inalfa includes facilities in Europe, Korea and China. The Inalfa Group of companies employ more than 5,200 professionals worldwide. The Shareholder of the Inalfa Companies, Beijing Hainachuan Automotive Parts Co., Ltd. (BHAP) is headquartered in Beijing, China. BHAP is comprised of 40 member companies and employs more than 27,000 professionals worldwide. For more information on Inalfa Roof Systems please visit our global website at www.inalfa.com and for career opportunities with our company have a look at www.inalfacareers.com
