Senior Solutions Engineer

Description

Sprout Social is looking to hire a Senior Solutions Engineer to join the Sales & Success team.

Why join Sprout’s Sales & Customer Experience team?

At Sprout Social, our Sales and Customer Experience team is the driving force behind how today’s most innovative brands use Sprout to power the future of customer connection. We sell and support the leading social intelligence platform for businesses, helping organizations unlock the full value of social data to drive strategic decisions.  Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact.

In this role, you will collaborate with the brightest minds in the industry to support global giants like Salesforce, Airbnb, and Equifax. Just as importantly, we believe in the power of our people. You’ll find a culture that honors your ambition, encourages you to explore new horizons, and provides the framework for you to build a career that matters. If you’re ready to champion innovation and accelerate your impact, this is where you can do your best work.

What you’ll do

• Be the technical counterparts to our Account Executive team, working collaboratively with your peers in a customer-facing environment
• Serve as a product expert within SaaS based applications or social media management 
• Break down complex topics and make them easily digestible to your audience
• Have a natural technical curiosity and can understand the sometimes complex changes and discussions around the network APIs.

What you’ll bring 

Sprout Social is looking for a collaborative Senior Solutions Engineer to support our Enterprise sales team who is sales and marketing savvy, has a confident presence, and loves working with prospects and customers in a fast-paced environment.  

The minimum qualifications for this role include:

• 5+ years of tech/SaaS experience in a Solutions Engineer role partnering with Account Executives and selling into Enterprise customers
• Experience demonstrating a software platform (making presentations)

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations
• Experience presenting to Marketing and Social Media professionals, including Directors/VPs of Marketing and CMOs. 
• Ability to work on multiple projects and simultaneously support the Sales team
• Understanding of all components of the software sales process
• Excellent communication and presentation skills with the ability to present to a variety of external audiences

How you’ll grow

Within 1 month, you will…

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Solutions Engineering to define key success metrics for your role and how you will measure against them.
• Shadow Solutions Engineers on calls and demos to learn sales strategies and positioning.
• Dive right into our platform to learn about what makes our platform unique and why customers love our solutions.
• Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions.
• Complete a demo and written certification to ensure comprehension.

Within 3 months, you will…

• Regularly meet with your Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities.
• Begin to conduct demos on your own with minimal oversight. You will consult with prospects and customers to identify their business goals and objectives and translate their needs into actionable next steps. 

Within 6 months, you will…

• Be highly confident in demoing our platform and will apply the “Demonstration to Win” methodology for all of your demos. 
• Fully grasp the various use cases for social media - brand awareness, customer care, lead generation, etc.
• Successfully position our solution against any number of competitors. 
• Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features, and platform enhancements to help our customers realize their full potential and accomplish their goals.

Within 12 months, you will…

• Be someone who is held in high regard by their peers and the Account Executives you support.
• Be a contributor to the broader Solutions Engineering team and help to create training materials for the Sales team and onboard new Solutions Engineers.

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program
We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program:

• 100% Employer-Paid Health Benefits: We cover 100% of the premiums for you and your eligible dependents, including comprehensive medical, dental (basic & major), vision, life insurance, and disability.
• Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days, all public holidays, and additional company-wide Rest & Recharge days.
• Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
• Remote Work Support: A one-time $550 USD (equivalent) stipend to set up your home office, plus a monthly $50 USD (equivalent) stipend for internet.
• Personalized Financial Wellness: No-cost, confidential access to financial experts through Your Money Line to support your personal financial goals.
• Family & Care Support: Access to subsidized child and eldercare options through Care.com.
• Charitable Giving: A company match for your donations to eligible organizations.

*This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.

Our current hiring range for this role: CA$144,000 – CA$180,000 OTE annually. OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.

We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth opportunities available as you progress in your role.

The full OTE range for this role is CA$144,000 – CA$216,000.

These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [email protected]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). 

Candidates for this remote work opportunity must be based in either Alberta, British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time.

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