Jobs at Sprout Social

Drive new corporate business by converting prospective clients into customers, generating and managing qualified pipeline, conducting customer research, delivering product demonstrations, and exceeding activity and revenue metrics. Collaborate with BDRs, solution engineers, and sales support teams while developing trusted-advisor relationships and expertise in Sprout Social’s platform and social media trends.

The Account Executive will execute the sales process and close new business within the small business segment. Responsibilities include meeting activity, pipeline, and revenue targets; managing qualified leads; researching customer businesses and success metrics; conducting product demonstrations; building stakeholder relationships; and becoming an expert in Sprout Social and social media trends. The role requires outbound closing experience, Salesforce proficiency, consistent sales success, and regular attendance at the Chicago office.

Leads strategic social media consulting and Premier Success engagements for enterprise customers, advising executive stakeholders, optimizing workflows, analyzing social intelligence, and developing reports, playbooks, and workshops. Manages software implementations, platform configuration, change management, training, and adoption across Sprout Social products. Serves English- and Spanish-speaking customers while coordinating projects, deliverables, and internal service standardization.

Build and lead production LLM systems, including agentic workflows, content enrichment, retrieval, semantic search, evaluation, observability, and safety guardrails. Own architecture decisions across model selection, prompting, fine-tuning, latency, cost, and quality. Partner with Product and UX to ship AI features, mentor engineers, lead technical reviews, and establish reusable LLM development practices.

The Account Executive will prospect, develop, and close large-enterprise B2B sales opportunities, focusing on new-logo acquisition, cross-selling, pipeline generation, and quota attainment. Responsibilities include managing strategic accounts, building executive-level relationships, conducting consultative selling, researching customer needs, creating territory plans, collaborating with BDRs and internal teams, and mentoring a BDR. The role requires enterprise sales expertise and customer-centric SaaS selling skills.

Own Sprout Social’s partner and platform integration ecosystem, developing scalable integration strategies, roadmaps, lifecycle processes, packaging, pricing, permissions, and licensing models. Partner with Engineering, Partnerships, GTM, and customers to prioritize investments, launch integrations, and balance immediate commercial needs with long-term platform scalability. The role requires technical fluency in integration architecture, strong commercial judgment, and ownership of measurable product outcomes.

Own the strategy, roadmap, delivery, pricing, and growth of Sprout Social’s Listening product. Drive adoption and competitive differentiation through customer discovery, market analysis, product investments, and cross-functional collaboration with Engineering, Design, Marketing, Sales, Customer Experience, and GTM teams. Establish success metrics, optimize usage and pricing opportunities, communicate product direction, and lead roadmap execution across distributed teams.

Lead go-to-market strategy for Sprout Social’s AI portfolio, including the Trellis AI agent. Develop enterprise launch playbooks, positioning, executive messaging, campaigns, and enablement programs. Analyze market and competitive dynamics, influence product roadmaps, improve launch processes, and partner with Product, Sales, Revenue, Brand, and executive leadership to drive adoption, revenue growth, deal expansion, and category leadership. The role also mentors marketing team members and operates with substantial autonomy.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Own the strategy, delivery, and growth of Sprout Social’s partner and platform integration ecosystem. Lead integration roadmaps, platform-based connectors, lifecycle management, permissioning, security, licensing, prioritization, pricing, packaging, and go-to-market readiness. Partner with Engineering, Partnerships, GTM, Design, and customers to balance immediate commercial needs with scalable architecture. Build business cases, define success metrics, guide architectural decisions, and deliver measurable outcomes across a multi-product B2B SaaS portfolio.

Own the strategy, roadmap, delivery, commercialization, and scaling of Sprout Social’s partner and platform integration ecosystem. Lead integration lifecycle management, platform-based API and connector strategies, permissioning and licensing decisions, prioritization, business cases, and cross-functional execution with Engineering, Partnerships, GTM, Design, customers, and strategic partners.

Own full-cycle B2B sales for Sprout Social’s public sector segment, including prospecting, pipeline generation, relationship development, deal management, and quota attainment. The Account Executive will engage decision-makers across organizations, manage qualified opportunities, collaborate with internal teams, and deliver tailored product value. Success includes building a pipeline exceeding four times monthly quota, consistently meeting revenue targets, expanding account adoption, and eventually sharing sales best practices with peers.

Generates new business through outbound prospecting, cold calls, emails, and campaigns. Identifies customer needs, presents product value, qualifies opportunities, schedules discovery calls, and partners with Account Executives to build pipeline. Maintains prospect data, applies sales coaching and AI-driven research tools, meets activity and revenue targets, and eventually mentors new hires. The role requires working from the Chicago office at least three days per week.

Leads go-to-market financial planning and analysis, partnering with Sales, Revenue Operations, and Partnerships leadership. Owns GTM reporting, P&L planning, forecasting, variance analysis, financial modeling, pipeline and bookings analysis, sales capacity planning, quota setting, and compensation design. Builds scalable reporting and data solutions using Pigment, Salesforce, Tableau, and SQL while providing strategic insights on pricing, packaging, revenue, and business performance.

Leads GTM strategy and revenue planning, including segmentation, capacity, coverage, quota, territory design, pipeline modeling, and variable compensation. Manages a planning team, partners with Finance and Sales, evaluates routes to market, supports pricing decisions, and improves planning efficiency through technology and AI. The role requires extensive B2B SaaS revenue operations experience and ownership of complex planning cycles.

Generate new mid-market business, prospect independently and through BDR leads, serve as a product specialist, manage qualified pipelines, conduct customer research, deliver demonstrations, meet sales metrics, and become a trusted advisor on Sprout Social’s platform and social media trends.

Own competitive intelligence and analyst relations for Sprout Social. Track competitors, product launches, pricing, campaigns, and market developments; publish actionable intelligence; support live competitive deals; maintain battlecards and comparison materials; and advise positioning. Coordinate analyst briefings, evaluations, submissions, and executive presentations. Build intelligence networks and partner with GTM Systems and Applied AI teams to create repeatable AI-powered workflows.

Build and maintain performant React web applications using TypeScript and JavaScript. Provide technical leadership and mentorship, collaborate with backend engineers, designers, and product managers, conduct code reviews, and improve code quality, scalability, and maintainability. Own frontend feature delivery, contribute to technical planning, guide implementation and testing, and identify technical initiatives such as performance improvements, dependency updates, and technical debt reduction.

Staff Software Engineer responsible for designing and maintaining scalable backend and access-platform systems at internet scale. Leads technical roadmaps, distributed-systems initiatives, architecture, service reliability, monitoring, and technical-debt reduction. Mentors engineers, coordinates cross-functional and cross-organizational projects, drives technical strategy, facilitates design reviews, and supports production systems and incident response.

Lead the design and delivery of scalable backend and platform services at internet scale. Guide technical roadmaps, distributed-systems initiatives, service reliability, monitoring, and technical-debt reduction. Mentor engineers through reviews, pairing, documentation, and workshops; collaborate cross-functionally on feature delivery and architecture. Serve as a technical owner, support production systems, coordinate cross-organizational projects, and drive consensus, quality, and engineering improvements.