Jobs at Darktrace

Provides technical support for Darktrace customers by resolving portal requests, explaining platform features, troubleshooting deployments, and coordinating issues with software development teams. Supports customer-facing teams with deployment expertise and participates in weekend on-call rotations for 24/7 coverage. The role requires strong communication, organization, analytical problem-solving, adaptability, and willingness to learn cybersecurity technologies.

Lead Darktrace’s SEO and AEO strategy to improve organic discoverability across search engines and AI-powered answer platforms. Develop content roadmaps, conduct keyword and opportunity analysis, optimize and refresh content, support technical SEO, monitor performance, and connect organic activity to demand generation. Partner with Campaigns, Product Marketing, Content, Web, Analytics, and external agencies while guiding writers and stakeholders on SEO and AEO best practices.

Develop and prototype innovative cybersecurity product features, improve existing platforms for speed and scale, and contribute to systems defending against unknown cyberattacks. The role requires production-quality programming, statistical analysis, Docker and containerization experience, and collaboration with cross-functional teams. It is a hybrid position requiring at least two days per week in the Cambridge office.

Lead the technical sales process for net-new cybersecurity business, partnering with Account Executives from discovery through close. Design Darktrace solutions across network, cloud, email, identity, endpoint, and hybrid environments; advise on integrations with SIEM, SOAR, and EDR platforms; conduct technical discovery, demos, proofs of concept, and solution validation; communicate security and business value to technical and executive stakeholders; and collaborate cross-functionally to accelerate deals.

As an Account Executive, you will manage the full sales cycle for enterprise accounts, focusing on B2B sales in the Benelux region, particularly in cybersecurity solutions. Strong communication skills and relationship-building are essential, alongside fluency in Dutch and English.

Manage a portfolio of 150–200 customer accounts through timely renewals, retention, and expansion opportunities. Partner with Customer Success and Sales to assess renewal risks, develop mitigation plans, negotiate upsell and cross-sell opportunities, and provide accurate forecasts. Maintain renewal records and contract requests in Salesforce, support proposal calls, and build product knowledge through training. The role is based in Munich with office attendance required two to three days weekly.

Own expansion and renewal growth across mid-market customer accounts. Identify upsell and cross-sell opportunities, develop account plans, manage full-cycle sales, forecast pipeline, lead negotiations and proof-of-value initiatives, and build relationships across technical, business, financial, and executive stakeholders. Partner with Customer Success, Sales Engineering, Renewals, and other teams to drive adoption, customer value, retention, and net-new bookings.

As a Senior DevOps Engineer, you will develop, manage, configure, and automate systems within AWS and Azure, collaborating in agile teams and aiming to support high-load scalable systems.

Provide technical leadership for cybersecurity R&D projects, from rapid prototyping through production development. Advance methods for defending against unknown cyberattacks, define technical strategies, mentor engineers, collaborate cross-functionally, and communicate with executive leadership. The role requires expertise in programming, software architecture, statistical analysis, malware forensics, Docker, cloud environments, CI/CD, and version control.

Leads product counseling for Product and Engineering teams across AI governance, responsible AI, privacy by design, cybersecurity, product terms, regulatory compliance, and go-to-market reviews. Negotiates SaaS and technology contracts, develops contracting playbooks, advises on legal and commercial risk, supervises 1–2 legal team members, and supports privacy, risk, intellectual property, and global cross-functional initiatives.

Own growth within existing customer accounts through upsells, cross-sells, renewals, account planning, consultative discovery, negotiations, and value-based expansion. Build stakeholder relationships, develop customer-aligned business cases, lead proof-of-value initiatives, interpret adoption and usage data, and coordinate with Customer Success, Sales Engineering, Renewals, and partners to drive retention and net-new bookings.

Own expansion, upsell, cross-sell, and renewal opportunities across existing B2B accounts. Build account plans, conduct consultative discovery, develop outcome-based proposals, lead negotiations and proofs of value, and expand stakeholder relationships. Translate adoption and usage data into growth narratives while protecting retention and pricing. Partner with Customer Success, Sales Engineering, Renewals, and other teams to deliver customer value and drive net-new bookings.

Serve as the primary HR advisor for approximately 125 employees across France, Italy, and Spain. Manage employee relations, employment documentation, onboarding and offboarding, payroll validation, benefits and occupational health obligations, HR systems, policies, and compliance. Advise managers and employees, support France’s CSE, collaborate with legal counsel, monitor performance processes, maintain records, and contribute to regional and global People projects.

Leads Darktrace’s global performance media strategy across paid search, social, programmatic, retargeting, ABM, and intent-based channels. Owns multi-million-dollar budgets, pipeline and revenue measurement, attribution, optimization, agency and vendor relationships, executive reporting, and team development. Partners cross-functionally with marketing, sales, revenue operations, analytics, and product teams to improve media ROI, customer acquisition, and global growth.

Drive technical customer success for cybersecurity platform users in France. Build success plans, accelerate adoption, identify technical and health risks, guide customers from deployment to operational use, support renewals and expansion, and provide technical insights to account teams. Partner with security, IT, sales, engineering, professional services, support, and renewals teams while advocating for customer feedback and measurable business outcomes.

Manage technical customer success for cybersecurity platform users across the Nordics. Build adoption and success plans, identify use cases, monitor customer health and usage, resolve technical blockers, accelerate time-to-value, and support renewals, expansion, and cross-sell opportunities. Partner with account executives, solutions engineering, professional services, support, and renewals while advocating for customer feedback and engaging security, IT, SOC, engineering, administrative, and executive stakeholders.

Lead and scale Darktrace’s enterprise sales organization in Japan. Manage, coach, and develop Account Executives; execute territory and account strategies; support complex cybersecurity sales cycles; build partner and channel relationships; drive customer expansion and renewals; and maintain disciplined forecasting, pipeline management, and account planning. Collaborate with Marketing, Customer Success, Solutions Engineering, Product, and partners while engaging senior executives on strategic cybersecurity initiatives.

The Bid Manager leads end-to-end bid and RFP processes for software solutions, coordinating qualification, proposal development, stakeholder input, compliance, submission, and post-bid reviews. The role builds scalable processes, templates, tools, and self-service resources; researches relevant RFP opportunities; monitors competitors and market trends; and reports pipeline and success metrics to leadership. Collaboration spans Sales, Legal, Finance, Product, Security, and technical teams.

Build trusted relationships with enterprise security and IT stakeholders across Latin America. Develop technical success plans, drive cybersecurity adoption and value realization, monitor customer health, mitigate risks, accelerate time-to-value, and support retention and growth. Partner with Sales, Solutions Engineering, Professional Services, and Support while communicating customer feedback and translating technical concepts into business outcomes.

The Solutions Engineer role involves providing technical pre-sales and post-sales support, collaborating with sales teams and ensuring customer satisfaction in cybersecurity solutions.