Jobs at Darktrace

Own technical customer success for cybersecurity platform users, building success plans, driving adoption, identifying health and retention risks, resolving technical blockers, and supporting renewals and expansion. Partner with security and IT stakeholders, Account Executives, Solutions Engineering, Professional Services, Support, and Renewals. Translate technical concepts into practical guidance, surface customer feedback, and help customers integrate the platform into daily security operations.

Investigate cybersecurity alerts and network traffic, identify threats, analyze emerging campaigns, and produce technical customer reports. Respond to customer inquiries, provide cybersecurity consultancy, help customers optimize the Darktrace platform, assess risks, support basic security measures, and contribute to knowledge sharing while maintaining data confidentiality.

Drive net-new customer acquisition across a mid-market territory in Switzerland. Responsibilities include prospecting, pipeline creation, full-cycle B2B sales, discovery, value selling, proposals, negotiations, proof-of-value leadership, forecasting, and closing new business. The role engages senior technical stakeholders, translates cybersecurity solutions into business value, manages complex buying cycles, and collaborates with SDRs, marketing, channel, and technical teams.

Drive new customer acquisition in the mid-market segment through prospecting, pipeline development, full-cycle B2B sales, executive engagement, value selling, proof-of-value leadership, negotiation, and deal closure. Own territory performance, forecasting, CRM hygiene, and net-new logo attainment while collaborating with SDRs, Marketing, Channel, and technical teams. The role requires positioning cybersecurity solutions for technical and business stakeholders and navigating complex buying cycles.

Supports the CTO and CPO by managing complex calendars, meetings, communications, travel, expenses, presentations, and leadership initiatives. Coordinates agendas, briefing materials, actions, events, and stakeholder follow-up across Product, Engineering, R&D, and business functions. Improves administrative workflows through AI and productivity tools, maintains confidential information, and acts as a trusted liaison in a collaborative Cambridge office environment.

Sell Darktraces AI-driven cybersecurity platform to net-new customers across an assigned territory. Own full sales cycle from prospecting to close, engage CISOs and technical stakeholders, run demos and PoV engagements with technical teams, manage pipeline and forecasting, and identify upsell opportunities while representing the company at events.

Creates, reviews, and maintains technical documentation for complex products and diverse audiences. Improves content quality, structure, navigation, information architecture, and user experience while applying technical communication best practices. Collaborates with engineers and subject matter experts on product, API, and developer documentation. Mentors authors, supports content audits and standards development, and may lead a small team of technical authors.

Leads regional Technical Success teams through frontline managers, translating strategy into consistent execution. Oversees onboarding, adoption, value realization, customer health, risk management, renewal readiness, escalations, and operational performance. Develops leaders, standardizes scalable customer lifecycle practices, uses data and automation to improve outcomes, and influences cross-functional teams across Sales, Renewals, Support, Services, Product, Engineering, and Enablement. Provides executive-level customer leadership and ensures cybersecurity guidance translates into measurable customer value.

Leads customer support operations across EMEA and APJ, managing distributed Support Engineers and Managers. Owns regional metrics, escalations, customer sentiment, workforce planning, quality, knowledge management, and talent development. Drives AI adoption in support workflows, improves customer experience, and partners with Product, Engineering, Customer Success, Sales, Renewals, and Professional Services on incidents, retention, and scalable processes. Regularly presents performance updates to executives and travels to Cambridge and across the assigned regions.

The Senior Software Engineer will build and maintain macOS code using C++ and Swift, lead projects, collaborate with teams, and mentor others.

Lead strategic and hands-on UX research across Darktrace’s cybersecurity products. Define cross-product research roadmaps, conduct qualitative and quantitative studies, analyze user workflows, and translate findings into personas, journey maps, workflow models, and strategic recommendations. Partner with UX, Product, and Engineering leaders to influence platform strategy, improve user experiences, and establish scalable, research-centered practices across the organization.

Leads and develops Technical Success Managers responsible for onboarding, adoption, value realization, risk management, renewals, and customer outcomes. Oversees portfolio health, escalations, recovery plans, team performance, and cross-functional execution. Uses customer health, adoption, usage, and renewal data to prioritize actions while partnering with Sales, Support, Product, and other teams. Requires technical credibility, cybersecurity and SaaS knowledge, people leadership, stakeholder management, and experience guiding teams through organizational change.

Manage and expand a portfolio of existing enterprise and mid-market customers across the DACH market. Drive upsell and cross-sell opportunities, build strategic relationships with CISOs and security leaders, execute account plans, collaborate with channel partners, and present AI-driven cybersecurity solutions. The role requires fluent German and English, strong B2B account growth experience, commercial motivation, and comfort working with technical products in a high-growth environment.

Leads and develops Technical Success Managers supporting enterprise cybersecurity customers. Oversees onboarding, adoption, value realization, risk management, renewals, escalations, recovery plans, portfolio performance, and customer outcomes. Partners cross-functionally with Sales, Renewals, Support, Professional Services, Solutions Engineering, Product, Marketing, and Channel teams. Uses customer health, adoption, usage, risk, and performance data to guide priorities and improve retention.

Research and prototype machine learning solutions (including language models and neural networks), implement models into the production stack, and optimize models for latency and memory for deployment (including edge). Collaborate with software engineers and security analysts, work autonomously and in teams, and communicate technical concepts to stakeholders.

Full-cycle Account Executive responsible for prospecting, presenting and closing enterprise and mid-market deals for AI-driven cyber threat defense. Work with SDRs, partners, and technical experts to demo solutions to CISOs, attend events/conferences, and manage the 360° sales process. Hybrid role based in Milan with strong onboarding and training support.

Lead Darktrace’s African enterprise sales team and regional strategy. Responsibilities include coaching Account Executives, driving pipeline and forecast discipline, managing strategic opportunities through close, building executive customer relationships, expanding upsell and new-business opportunities, and developing distributor and channel partnerships. The role requires strong commercial judgment, leadership, negotiation, and execution across diverse African markets, with regional travel and close collaboration across Marketing, Sales Engineering, Customer Success, Renewals, and Sales Operations.

Provides customer-facing technical expertise for enterprise cybersecurity sales across the DACH region. Designs and manages pre-sales deployments, architectures, deployment plans, business cases, and RFI/RFP responses. Builds trusted technical relationships with customers and partners, presents to senior stakeholders, evangelizes products, tracks industry trends, and contributes to go-to-market and product direction.

Provide technical pre-sales and post-sales support for cybersecurity solutions, partnering with sales and customer success teams. Lead client meetings, manage Proof of Value engagements, present threat intelligence reports to technical and executive audiences, and design custom integrations and solution architectures. Serve as the technical contact for clients, partners, and internal teams while supporting revenue growth, product adoption, and customer satisfaction.

Own the full enterprise sales cycle across the Benelux region, from territory development and partner engagement through solution demonstrations and deal closure. Present Darktrace’s cybersecurity solutions to CISOs and information security leaders, attend industry events, and collaborate with SDRs and technical experts. The role requires Dutch and English fluency, enterprise B2B closing experience, strong communication skills, entrepreneurial territory-building ability, and interest in cybersecurity within a high-growth environment.