Position Title: Solutions Consultant
Department: Sales Engineering – Europe
About GTT:
GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit gtt.net.
Role Summary:
The Solutions Consultant is an integral part of the Sales team. The consultant provides technical leadership and support throughout the sales process both customer-facing and internally with GTT’s product, delivery, operations, engineering, and support organisations. Solutions Consultants provide support to Account Representatives, Account Managers, Account Directors, and/or Channel Managers.
Duties and Responsibilities:
- Meets with customers and prospects, face-to-face or remotely as required
- Expertly describes and demonstrates GTT’s products, services, and capabilities and how they meet customers’ business strategies
- Discovers and identifies customer needs and requirements by leading interactive sessions with customers
- Collaboratively designs product and/or services solutions satisfying customer needs and requirements
- Creates technical documentation of solution designs, including detailed diagrams capturing solution elements, topology, and key parameters
- Works with other sales support roles to ensure solutions are quoted and ordered correctly and accurately
- Authors technical responses to RFIs/RFPs
- Provides training and technical support to Sales associates
- Conveys key marketplace learnings to Product Management
- Serves as GTT’s evangelist to the marketplace (e.g., through speaking engagements at industry events, authoring white papers and blogs, etc.).
- Maintains industry and product-specific knowledge through self-learning, vendor certifications, and internal collaborations with Product Management and Engineering
Required Experience/Qualifications:
- Strong technical understanding of data networking architectures, standards, protocols, and equipment, including:
- Wide area underlay including SD-WAN, MPLS, Ethernet and Internet-based VPN
- Public Internet, autonomous systems, IP transit, and peering
- IP LANs, including Ethernet switching, VLANs, subnetting, and Layer 3 switching
- Routing protocol- types and their applications
- Security concepts including SSE and SASE frameworks as well as functions such as NAT, IDS/IPS, application layer proxies, and content filtering
- Experience specifying commonly used networking edge equipment including SD-WAN vendors such as HPE Aruba, Fortinet, VMWare (Velocloud) as well as Cisco/Juniper switches and routers
- General understanding of modern hybrid IT architectures, private/public cloud computing and storage, server, and network function virtualisation, SDN, IaaS, PaaS, and SaaS
- Knowledge of voice services, VoIP, phone systems, voice termination (analog, SIP) and call flow design
- Excellent written and verbal communications skills
- Comfortable presenting to small and large groups
- Exceptional analytical skills and attention to detail
- Skilled at working across numerous activities, with effective prioritisation and deadline adherence
- Must be able to thrive in a constantly changing environment
- Working knowledge of Microsoft Office Suite including Visio
- A minimum of 5 years of professional experience in Telecommunications and/or IT
- A minimum of 5 years of experience in Sales / Solutions Consulting
Desirable Experience/Qualifications:
- Typically requires a Bachelor’s degree in related field or equivalent experience or training.
- Fortinet (NSE), Palo Alto (PSE), HPE (ECSxxx), Cisco (CCNA etc), MS (MCxx), certifications are a plus
Core Competencies
- Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
- Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Effective Presentations: Knowledge of effective presentation tools and techniques; ability to present information to groups with the appropriate degree of formality.
- Problem Solving: Knowledge of approaches, tools, techniques for recognising, anticipating, and resolving organisational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Technical Sales Support: Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers; ability to produce positive results in sales-client interventions.
- Sales Proposals and Presentations: Knowledge of sales processes, tools, and techniques; ability to prepare and present formal recommendations for how the organization can meet the customer's needs.
- Solutions Development: Knowledge of solutions development principles, processes, techniques, and tools; ability to assess customer needs and provide solutions for them.
Universal Competencies
- Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
- Customer First (Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
- Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.
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What We Do
GTT is a managed network and security services provider to global organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit www.gtt.net.