Search the 39 jobs at GTT

Provide high-level program support to Americas Executive Sales Leadership team. Collaborate on the delivery of sales programs within the ecosystem. Track and manage the effectiveness of sales programs. Develop and customize sales PowerPoint decks to articulate the value proposition of GTT to customers. Requires 5+ years of relevant experience in leading senior-level programs.

The Tier 1 Engineer at GTT in Pune, India, will be responsible for customer network fault management and resolution, with a focus on DSL/Broadband Products systems. This role involves 24/7 shift rotation, troubleshooting customer networks, and providing high-quality customer service and support.

Provide proactive fault resolution support for Voice/ VoIP cases, monitor network services, troubleshoot network faults, coordinate NOC activities, liaise with customers, and comply with security management controls.

The Tier 1 Engineer will provide first line technical support to GTT’s clients across an international base. Responsibilities include incident/service management, technical support, communication with clients and internal teams, and identifying the need for problem management.

The Incident Manager is responsible for leading the resolution of incidents affecting customer services across an international geography. This role involves end-to-end ownership of incidents with potential or actual business impact, ensuring service operations are restored quickly, managing customer incidents/requests within Operations, and maintaining effective communication with stakeholders.

Key role in developing new product features and maintaining GTT SD-WAN and security platforms, evaluating and releasing new features, and working on proof of concept evaluations. Responsibilities include design and development of SDN/NFV platforms, continuous improvement, working with product management, operational support, and coaching junior architects and engineers.

Designs, installs, configures, and maintains GTT networks. Provides documentation/project tracking and management reporting. Reviews, plans, and evaluates network systems. Responsibilities also include maintaining network capacity, working with various teams, and deploying POP builds within carrier-neutral data centers.

Managing bids in the Telecommunications, cloud, or complex IT sectors. Leading virtual bid teams, coordinating bid submissions, and ensuring quality and consistency in proposals. Working closely with internal teams and stakeholders to mitigate risks and meet customer requirements. Required experience in managing complex bids and strong stakeholder management skills.

The Tier 1 Engineer will provide technical support to clients, handle inbound calls, escalate issues to higher levels, and assist in troubleshooting network and system problems. The role requires knowledge of Windows, Linux, Unix, and networking technologies.

The Junior Network Engineer, Tier 2 position at GTT involves working on different customers' technologies, configuring and managing devices, troubleshooting network problems, and communicating with customers and internal teams to resolve issues.

Senior Solutions Consultant at GTT, a global provider of secure cloud networking solutions for multinational organizations. Responsible for providing technical leadership and support in the sales process, customer-facing interactions, and internal collaboration with various teams. Creates technical documentation, designs solutions, and delivers training and support to sales associates. Requires strong technical understanding of data networking architectures, standards, protocols, and equipment, with expertise in SD-WAN, security concepts, and networking edge equipment.

Lead Network Engineer at GTT responsible for technical and operational validation, break/fix support, incident resolution, communication with customers and vendors, pro-active problem management, and configuration of network elements.

The Network Engineer, Tier 2 at GTT is responsible for break/fix support for customer services across the International network, resolving incidents promptly, and ensuring the stability of network services. The role involves technical validation, communication with internal and external teams, and proactive problem management.

The Inside Sales Representative is responsible for providing account management and sales support to assigned customers, ensuring accounts are retained, services renewed, and additional revenue opportunities are addressed. This role interacts with various teams to deliver a positive customer experience and meet contractual obligations. Duties include account planning, identifying revenue opportunities, managing orders, and maintaining customer satisfaction.

The Senior Reporting and Data Analyst at GTT is responsible for delivering a best-in-class business reporting service to meet internal and customer demands. They gather business requirements, define reports, and develop data and reporting solutions across multiple platforms. The role involves developing custom reports, managing workload, and collaborating with internal departments to drive systems developments for reporting capabilities.

Responsible for customer design and logical provisioning of IP/SDWAN/Security services globally, collaborating with internal teams, troubleshooting service issues, and maintaining client service resource allocations. Ideal candidate profile includes being highly organized, detail-oriented, and a team player. Requires 2+ years of experience in Network Design/Architecture or Implementation with network certifications (CCNA/CCNP, JNCIS/JNCIP) and expertise in Juniper equipment, present-day technologies, and IT Service Management best practices.

The Enterprise Sales Executive at GTT is responsible for developing relationships with prospective enterprise businesses, promoting GTT solutions, and meeting assigned sales goals. They must have experience in solution selling, networking, security, and working with multisite global solutions.

The Solutions Architect at GTT provides technical leadership and support to the Sales team, designs solutions, creates documentation, supports customer lifecycle, and maintains industry knowledge. They must have strong technical understanding in data networking, voice services, CPE, cloud computing, and excellent communication skills.

The Incident Manager is responsible for leading the resolution of incidents affecting customer services across an international geography. This role requires autonomy, fast-paced problem-solving, and continuous improvement in operational practices. Key responsibilities include end-to-end incident ownership, resolution facilitation, escalation management, problem identification, and process improvement.

The Customer Incident Manager is responsible for leading the resolution of incidents affecting customer services across an international geography. The role requires autonomy, fast-paced adaptability, and effective communication with internal departments and external partners.