Jobs at GTT

Leads financial modeling, forecasting, budgeting, scenario analysis, variance analysis, executive reporting, and performance insights. Partners with senior stakeholders to guide strategic decisions, improve profitability and efficiency, and align financial planning with business objectives. Leads cross-functional initiatives, improves reporting processes, and mentors junior analysts.

Troubleshoot and resolve incidents across GTT’s global network, provide break/fix support, configure network devices, support migrations, and manage escalations. The role partners with customers, vendors, and internal teams to maintain stable, secure, high-performing services. Responsibilities also include technical validation, documentation, customer communications, recurring-issue prevention, and adherence to operational procedures. The position requires strong service-provider networking expertise, including routing protocols, Layer 2 technologies, MPLS, VPN services, SD-WAN, and SASE.

Provides Tier 2 technical support for customer voice and data networks in a 24x7 NOC environment. Responsibilities include monitoring core and edge networks, troubleshooting routing, switching, IP, optical, SD-WAN, and firewall issues, managing escalations, coordinating with vendors, documenting incidents, and mentoring junior engineers. Requires strong networking knowledge, experience with SLA-driven operations, and familiarity with Cisco, Juniper, FortiGate, Palo Alto, and related technologies.

Lead complex technology and managed services projects valued up to and above $5M, managing delivery from pre-sales through operational handover. Responsibilities include stakeholder engagement, project governance, budgets, forecasting, risk and change control, reporting, escalations, quality assurance, and customer communications. The role also mentors junior project managers, supports bids and product launches, and improves project management methodologies across enterprise networking and telecommunications environments.

Provide Tier 2 operational support for carrier-level voice and VoIP services in a 24/7 NOC. Monitor networks, diagnose and resolve customer and network faults, manage incidents and trouble tickets, perform SIP and call-flow troubleshooting, coordinate with NOCs, field operations, vendors, and customers, and maintain SLA response standards. Support hosted voice platforms, routers, switches, phone systems, fraud alerts, security incident reporting, and proactive fault resolution.

Designs and deploys multi-platform managed network solutions for clients. Leads technical planning, pilot and proof-of-concept implementations, captures low-level design requirements, resolves connectivity issues, and serves as a technical escalation point. Collaborates with engineering, operations, product, service assurance, and project management teams. Requires expertise in routing, switching, security, voice, SD-WAN, VPN, wireless, broadband, cellular, and network lifecycle support.

Administer and optimize Windows and Linux infrastructure, including operating systems, SAN solutions, VMware, containers, monitoring, backup, and automation platforms. Maintain availability, security, redundancy, and performance; troubleshoot complex issues; provide second- and third-line support; develop operational scripts; and collaborate with vendors and internal teams on infrastructure improvements and service delivery.

Drive new enterprise business and expand existing accounts by selling GTT's connectivity, cloud, and networking solutions (SD‑WAN, MPLS, Internet). Build pipeline, engage C‑level stakeholders, lead opportunities from discovery to close, and collaborate with sales, engineering, and marketing to deliver revenue growth.

The Enterprise Account Manager is responsible for driving sales through the acquisition of new enterprise customers, understanding their challenges, and closing deals by leveraging GTT's solutions and services.

The MS Cloud Infrastructure Engineer manages cloud infrastructure deployment, supports operations, coaches junior engineers, and evaluates hardware/software solutions.

Lead and grow GTT's channel business by developing partner strategies, recruiting and enabling partners, driving partner-sourced pipeline, co-selling with Enterprise Sales, monitoring forecasts and metrics, and identifying market opportunities to accelerate revenue.