Role Overview
The Senior Solution Integrator - IBM Netcool is a hands-on technical role responsible for implementing, integrating, and supporting IBM Netcool-based event management solutions in multi-vendor telecom environments. The role focuses on probe onboarding, configuration, customization, and operational stability, working under defined architecture and standards provided by senior specialists or architects.
This role bridges solution design and operations, ensuring EMS integrations are delivered correctly, tested thoroughly, and supported reliably in production.
Key Responsibilities
- Implement and configure IBM Netcool probes, including SNMP, CORBA, Kafka, JMS, and REST-based integrations, as per solution design.
- Onboard telecom EMS/NMS platforms (Ericsson, Nokia, Huawei, ZTE, Cisco, Samsung) into Netcool under guidance from senior engineers.
- Configure probe properties, connectivity, security (SSL, authentication), and basic failover mechanisms.
- Maintain and update lookup files, rules files, and enrichment logic to support alarm normalization and routing.
- Develop and maintain probe rules for alarm parsing, severity mapping, enrichment, and deduplication.
- Implement basic ObjectServer automations, including triggers, procedures, and SQL scripts, following established standards.
- Support Impact policies and auto-ticketing workflows under guidance.
- Develop operational scripts using Shell, Perl, or Python to automate routine tasks and deployments.
- Execute functional, integration, and regression testing for new probes and enhancements.
- Validate alarm flows end-to-end from EMS → Probe → ObjectServer → WebGUI / ITSM.
- Perform basic performance validation and assist in load or soak testing.
- Provide L2/L3 support for production Netcool environments.
- Troubleshoot alarm ingestion issues, delays, duplicate alarms, and missing clears.
- Analyze logs from probes, ObjectServer, and middleware to identify root causes.
- Support incident, problem, and change management processes.
Required Skills & Experience
- 5+ years hands-on experience with IBM Netcool/OMNIbus, Tivoli Monitoring, or similar large-scale event management platforms, with a deep understanding of their internal mechanics and limitations.
- Expertise in integrating event management with IT Service Management (ITSM) tools, Orchestration platforms, and big data analytics stacks.
- Strong background in software engineering principles, with proficiency in Core Java and/or Python for designing and reviewing complex integrations and automation.
- Mastery of automation and DevOps practices: Infrastructure as Code (Ansible), CI/CD (Jenkins, GitOps), and containerization (Docker, Kubernetes).
- In-depth knowledge of telecom network technologies (4G/5G, OSS/BSS, FCAPS) and multi-vendor EMS/NMS landscapes.
- Exceptional analytical, problem-solving, and communication skills, with the ability to explain complex technical concepts to executive audiences.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 779814
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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