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Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
As a Senior Solution Engineer, you will play a vital role in crafting exceptional customer experiences across the region by delivering tailored solutions and driving technical innovation. In this senior individual contributor role, you will take end-to-end ownership of complex technical opportunities for high-profile enterprise clients. Acting as the technical opportunity lead, you will autonomously determine project resource needs, design integration blueprints, and bridge business goals with our technology. Beyond client-facing delivery, you will serve as the regional "go-to" technical expert—mentoring team members, documenting best practices, and collaborating closely with HQ and regional teams to continuously elevate our technical capabilities.
What You'll Do
- Take end-to-end ownership of complex presales engagements for enterprise customers, acting as the primary technical lead and advisor throughout the sales cycle.
- Deeply understand clients' business models and technical environments to collect requirements and design tailored, complex solution architectures and integration plans.
- Conduct captivating product demonstrations, Proof of Concepts (POCs), technical scoping exercises, and service quote estimations.
- Lead responses to complex technical, architectural, and security questionnaires.
- Customize and configure complex Infobip platform solutions to meet bespoke customer requirements, ensuring projects are delivered on time, within scope, and exceeding expectations.
- Build conversational strategies, natural dialogue flows, wireframes, and templates using Infobip Answers and our CX stack.
- Deliver clear, precise solution blueprints, architecture documentation, and consulting session summaries.
- Act as a "go-to" regional expert, mentoring junior team members and sharing reusable solutions through the internal Community of Practice.
- Gather regional market requirements and feature feedback to steer global product development with HQ.
What Makes You a Strong Fit
- Proven background in Solution Engineering, Presales, Technical Consulting, or Solutions Architecture within the SaaS, CPaaS, CX, or Telecommunications sectors.
- Demonstrated ability to gather complex requirements and design end-to-end cloud, API, and software solutions for high-profile enterprise clients.
- Strong ownership mindset, able to autonomously evaluate project complexity, lead technical opportunities, and identify necessary resources.
- Exceptional ability to translate complex technical concepts into business value for both C-level executives and technical stakeholders.
- Comfortable conducting POCs, handling technical/security assessments, and documenting precise architecture and integration plans.
- A track record of mentoring colleagues, driving knowledge sharing, and fostering a collaborative team environment.
Nice-to-Have Qualifications
- Expertise or interest in a specialized track such as CX Consultancy, Strategic Partnerships, or vertical-specific solutions (e.g., Banking/Fintech, E-commerce, Logistics).
- Hands-on experience building conversational flows, dialogue trees, or NLP/NLU workflows (e.g., Infobip Answers, Google Dialogflow, or similar platforms).
- Familiarity with REST APIs, webhooks, postman, and enterprise software integration patterns.
- Familiarity with enterprise data privacy standards, security frameworks, and compliance norms in the cloud communications space.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-NA1Skills Required
- Proven experience in Solution Engineering, Presales, Technical Consulting, or Solutions Architecture within SaaS, CPaaS, CX, or telecommunications
- Experience gathering complex requirements and designing end-to-end cloud, API, and software solutions for enterprise clients
- Ability to evaluate project complexity, lead technical opportunities, and identify required resources independently
- Ability to translate complex technical concepts into business value for executive and technical stakeholders
- Experience conducting proofs of concept, handling technical and security assessments, and documenting architecture and integration plans
- Experience mentoring colleagues, sharing knowledge, and fostering collaboration
- Expertise or interest in CX consultancy, strategic partnerships, or vertical-specific solutions
- Experience building conversational flows, dialogue trees, or NLP/NLU workflows
- Familiarity with REST APIs, webhooks, Postman, and enterprise software integration patterns
- Familiarity with enterprise data privacy standards, security frameworks, and cloud communications compliance
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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