Jobs at Infobip

The Product Analyst will manage product analytics, including defining metrics, analyzing data, conducting A/B tests, and translating findings into actionable recommendations to inform product decisions.

As an Account Manager, you'll grow and retain Tier 1 customers by understanding their needs, driving growth, and coordinating with internal teams for technical support and account optimization.

The Key Account Executive will identify new business opportunities, manage sales processes, mentor team members, and negotiate contracts to close deals.

Execute outbound prospecting to generate qualified meetings and pipeline across assigned regions. Use email, phone, LinkedIn, Salesforce and outreach tools to research targets, maintain CRM data, collaborate with Sales and Marketing, and leverage AI tools to improve productivity and conversion while participating in onboarding and coaching.

Lead regional telecom go-to-market and growth initiatives for SaaS, CPaaS, services, and emerging telecom solutions. Collaborate with HQ, Sales, Product, Marketing and Partnerships to build pipeline, increase adoption, run regional sales and cross-sell campaigns, represent Infobip at industry events, and support strategic account planning through market analysis and solution execution.

The Business Development Representative will be the first contact for prospective clients, responsible for identifying and qualifying leads, and nurturing them to build a strong sales pipeline through various communication channels.

Serve as a trusted advisor for enterprise SaaS customers to drive adoption, retention, and growth. Build relationships, coordinate cross-functional teams, define adoption/expansion plans, analyze usage data (e.g., Amplitude), run onboarding and demos, mitigate account risks, ensure renewals, and identify cross-sell opportunities while maintaining customer satisfaction and meeting KPIs.

As a Senior Customer Success Executive, you will drive product adoption, retention, and growth for strategic SaaS customers, managing C-level relationships and ensuring a world-class experience.

As a Sales Development Representative at Infobip, you'll manage inbound leads, qualify prospects, set high-quality meetings for sales teams, and collaborate with marketing to enhance lead quality.

Generates qualified sales pipeline through outbound prospecting across assigned regions, industries, and target accounts. The role researches prospects, identifies stakeholders, conducts outreach through email, phone, LinkedIn, and digital channels, and schedules meetings for account executives and customer-facing teams. Responsibilities include maintaining accurate Salesforce and outreach-platform data, supporting campaigns, learning Infobip solutions, using AI and automation, collaborating cross-functionally, and applying coaching to improve performance and prepare for future sales progression.

Respond to inbound leads quickly, qualify prospects via calls/chats/forms, segment and route opportunities, set meetings for Account Executives, maintain and enrich Salesforce lead/account data, ensure lead quality, collaborate with Marketing, and meet SLAs and meeting/attendance targets.

Execute outbound prospecting across target accounts using email, phone, LinkedIn and outreach platforms; research accounts and stakeholders; generate qualified meetings for Account Executives; maintain Salesforce and outreach data; leverage AI and automation to improve outreach; collaborate with sales teams and continuously learn product and use cases.

Execute outbound prospecting across target accounts using email, phone, LinkedIn and digital channels. Research accounts and stakeholders, generate qualified meetings for Account Executives, maintain data in Salesforce and outreach platforms, follow qualification standards, and leverage AI and automation to improve outreach and productivity.

Develop, maintain, monitor, and troubleshoot full-stack services with a strong backend focus. Own code quality, write testable scalable software, use AI/LLM tools to boost productivity, participate in Agile ceremonies, propose architectural improvements, and collaborate with product stakeholders to deliver customer-centric solutions.

Analyzes revenue, churn, pricing, profitability, customer performance, and strategic project data to support business decisions. Extracts and interprets data from organizational sources, develops reports and insights, monitors financial performance, supports pricing and ROI analyses, and identifies opportunities to improve margins. Collaborates with finance, product, sales, suppliers, and other stakeholders while communicating findings and recommending operational improvements.

Supports solution proposals, technical solution design, integrations, demos, proofs of concept, technical documentation, scoping, estimates, and customer training. The intern helps understand customer needs, configure Infobip solutions, address technical and security questionnaires, and develop service integration plans under mentorship. The role requires strong analytical and communication skills, software or AI project interest, and familiarity with Python, JavaScript, GitHub, and AI-assisted development tools.

Lead global RCS analytics and pricing initiatives, analyzing routing, margins, gross profit, pricing, and connectivity data. Provide recommendations, anomaly detection, customer insights, and commercial reporting to support decision-making. Maintain pricing and coverage data, help develop billing and pricing models, monitor telecommunications trends, and coordinate cross-functional projects with Sales, Product, Billing, Development, Connectivity, Legal, and Operations teams.

Manage and grow relationships with Tier 1 and Tier 2 clients by improving satisfaction, retention, product adoption, and revenue. Serve as the primary client contact, coordinate technical and operational teams, support account setup, monitor traffic and financial health, identify cross-sell and upsell opportunities, forecast business performance, and communicate customer feedback internally. The role also includes mentoring colleagues, maintaining product and market expertise, and promoting customer-centric improvements.

Leads the Customer Growth chapter by defining professional standards, resolving complex organizational issues, coaching employees, managing feedback and performance processes, supporting compensation and promotions, assessing capabilities, driving hiring and succession planning, and coordinating with Squad Leads and internal stakeholders to maintain functional excellence and knowledge sharing.

Manage and grow existing partner relationships across assigned markets. Develop joint go-to-market plans, revenue targets, business reviews, communication strategies, and partner compliance programs. Coordinate cross-functional teams to deliver implementations, certifications, customer acquisition, events, and product adoption. Build executive-level relationships, identify growth opportunities, support thought leadership, and transition successfully implemented customers to Customer Success Managers.