Jobs at Infobip

Develop and expand Infobip’s partner ecosystem in India by identifying and managing ISV, AI provider, and ecosystem partnerships. Build business cases, create joint go-to-market plans, enable sales teams, support partner-led implementations, and drive revenue through co-selling, cross-selling, and solution bundling. The role focuses on CRM, marketing automation, and conversational AI platforms and requires strong alliance management, negotiation, executive engagement, and SaaS or CPaaS experience.

Build, maintain, monitor, and troubleshoot high-throughput backend services for telecom operators. Develop distributed systems processing large volumes of real-time messaging traffic, work with relational databases, and deliver reliable solutions in Scrum teams. Collaborate with engineers, product managers, Google, and Apple while applying global network standards. Contribute to emerging telecom products and use AI tools appropriately.

Manage mid-market client relationships to drive satisfaction, retention, adoption, and revenue growth. Responsibilities include meeting KPIs, coordinating technical and internal teams, ensuring account setup, monitoring financial and operational risks, analyzing and forecasting customer traffic, supporting cross-sells and upgrades, and communicating customer feedback to product teams. The role requires customer-facing, sales, and account management experience, plus fluent English and Arabic.

The Account Executive identifies and wins new business from target accounts, sells cloud communication solutions, develops proposals, manages forecasts and account strategies, negotiates contracts, and supports client relationships during the first 12 months. The role requires meeting sales targets, engaging C-suite stakeholders, maintaining CRM data, driving cross-sell and upsell opportunities, and collaborating internally on customer acquisition.

Own complex enterprise presales engagements from requirements gathering through solution design and delivery. Lead technical discovery, architecture planning, product demonstrations, POCs, technical scoping, security questionnaires, and solution estimates. Configure tailored platform solutions, create conversational flows and architecture documentation, and translate technical concepts into business value. Serve as a regional technical expert by mentoring colleagues, sharing best practices, collaborating with global teams, and providing product feedback.

Manages strategic telecom operator accounts, leads commercial negotiations and renewals, coordinates service delivery, handles escalations and billing disputes, conducts business reviews, analyzes usage data, supports growth initiatives, and facilitates new service onboarding.

Leads Infobip’s Mexico operations by building relationships with government and public-sector stakeholders, developing telecom and communications partnerships, identifying growth opportunities, and representing the company at industry events. Oversees and develops the country sales team, including hiring, coaching, succession planning, and retention. Owns revenue, margin, growth, and customer satisfaction targets while coordinating local departments and supporting efficient office operations.

Drive new business and account expansion across mid-market clients by prospecting, managing sales cycles, developing tailored solutions, presenting value propositions, negotiating contracts, and closing deals. Maintain CRM accuracy, forecasting, and account strategies while collaborating with internal specialists and partners. Build long-term client relationships, represent the company at industry events, and use consultative sales methodologies and AI tools to improve productivity and customer engagement.

Manages and updates privacy policies, procedures, guidelines, and documentation. Supports GDPR and ePrivacy compliance, privacy assessments, audits, vendor reviews, and data processing, sharing, and transfer agreements. Advises internal stakeholders, maintains processing records and privacy tools, supports contracting and tender processes, and contributes to privacy training and awareness programs while collaborating with customers, suppliers, and internal teams.

Supports analyst relations within the Global External Communications team by researching industry analysts, preparing briefing materials, coordinating requests, maintaining newsletters and SharePoint content, sharing analyst coverage, summarizing market insights, measuring results, and providing administrative support for communications activities.

Leads a regional cross-functional sales squad, owning financial targets, revenue, gross profit, customer acquisition, retention, pipeline, and product mix. Develops squad strategy, coordinates Agile activities, coaches team members, removes sales blockers, manages customer escalations, and collaborates with legal, finance, and other supporting teams. Provides performance feedback, supports segmentation and customer meetings, and aligns people-management activities with the Chapter Lead.

Manage commercial relationships with mobile network operators and aggregators for Network APIs. Responsibilities include contract coordination, pricing and billing negotiations, market and competitor trend monitoring, roadmap alignment, partner communication, connection onboarding, Salesforce tracking, and process improvement. The role supports regional partnership teams, maintains profitable connectivity, and gradually expands into strategic ecosystem development, operator discovery calls, working groups, and go-to-market activities.

Manage a portfolio of mid-market clients to drive satisfaction, retention, expansion, and revenue growth. Build executive relationships, monitor account metrics, identify upsell and cross-sell opportunities, coordinate cross-functional teams, support onboarding and account setup, analyze customer traffic and performance, and maintain accurate Salesforce records. The role also supports transitions between managed and self-service models while ensuring strong customer outcomes.

Leads financial planning, forecasting, modeling, variance analysis, and strategic reporting. Partners with finance leadership and cross-functional stakeholders to identify risks, opportunities, and support decision-making. Improves FP&A processes, reporting tools, and period-end close activities while producing board and management reports. Performs ad hoc analysis and uses financial insights to support long-term planning and business goals.

Supports Marketing and Product Success teams with product adoption, customer use cases, OTT solution implementation, performance analysis, feedback gathering, roadmap discussions, AI-generated content, documentation, reports, and presentations. Collaborates with Product, Sales, Marketing, Customer Services, Engineering, and Design teams in an international environment.

Operate and improve infrastructure across global data platforms, then transition to owning PostgreSQL database deployment, optimization, and reliability. Automate processes with Ansible, manage Linux and Docker environments, configure proxies, and build monitoring and observability solutions. Troubleshoot database performance issues, support high-scale systems, and collaborate across teams to improve stability, scalability, and operational consistency.

The Account Executive identifies and closes new business with prospective and existing high-touch clients in a designated territory. Responsibilities include developing solution proposals, managing forecasts and account strategies, presenting value propositions, negotiating contracts, updating CRM records, and supporting client relationships through acquisition, upselling, cross-selling, and retention. The role also involves maintaining account health, collaborating with internal stakeholders, and mentoring colleagues.

Leads regional business development and go-to-market execution, focusing on product mix, revenue growth, pipeline generation, sales operations, demand management, and customer operations. Oversees product sales experts and related regional GTM teams, aligns regional initiatives with headquarters objectives, tracks commercial performance, improves forecasting and revenue processes, and drives collaboration across sales, marketing, product, finance, and customer success.

Drives RCS adoption through pipeline creation, strategic go-to-market initiatives, customer and partner engagement, sales enablement, objection handling, and cross-functional blocker resolution. The role gathers market intelligence, supports competitive positioning, coordinates regional sales efforts, and measures initiatives by commercial outcomes. Candidates need strong business judgment, proactive problem-solving skills, and experience working across departments, ideally in sales or business analytics.

Leads the full product lifecycle for Infobip’s email offering, including discovery, strategy, roadmap, development, launch, and scaling. Uses customer insights and performance data to improve email content, delivery, diagnostics, automation, and analytics. Partners with engineering, design, operations, and deliverability teams to ensure product reliability and resolve recurring issues. Tracks industry requirements, supports launches, and represents products in workshops, webinars, and industry events.