Jobs at Infobip

Manage full-cycle recruitment for technical and non-technical roles across global teams. Responsibilities include sourcing, screening, interviews, offer coordination, stakeholder consultation, employer branding, candidate experience, recruitment metrics, market research, and global talent acquisition projects. The role partners with hiring managers and People Operations, supports interviewing practices, and contributes to continuous improvements in recruiting processes.

Build and maintain strategic partner relationships across the region. Lead product briefings and enablement sessions, translate technical updates into business use cases, identify co-innovation opportunities, and drive partner adoption of new solutions. Collaborate with Product, Marketing, Partner Solution Engineering, and partner teams to communicate roadmaps, share success stories, and support scalable partner growth.

Supports sales and customer-facing teams with account activation, product setup, email domain configuration, number ordering, trial sender setup, user and billing account maintenance, pricing updates, sender cost reviews, and Salesforce customer creation. The role also assists with onboarding, operational processes, and process improvement while developing expertise in account administration and customer support workflows.

Develop and maintain backend services, SDKs, public APIs, and CPaaS integrations using React/TypeScript and Java/Spring Boot. Connect platforms such as Salesforce, Oracle, and Microsoft to messaging channels, contribute to API governance and reviews, maintain multilingual SDKs, and collaborate with engineering and DevOps teams in an agile Scrum environment. The role also involves frontend and backend development, production support, testing, documentation, and effective use of AI tooling.

Lead global messaging analytics and pricing initiatives, analyzing pricing, routing, margins, and gross profit to support commercial decisions. Maintain connectivity and pricing data, develop pricing models and billing logic, identify anomalies and market opportunities, and provide insights to Sales, Product, and other teams. Coordinate cross-functional projects involving Billing, Development, Legal, Connectivity, and Data Intelligence while communicating recommendations to technical and non-technical stakeholders.

Lead global messaging analytics and pricing initiatives, analyzing routing, margins, gross profit, pricing, and customer insights. Coordinate cross-functional projects across Sales, Product, Billing, Connectivity, Legal, Development, and Data Intelligence. Support pricing models, billing logic, commercial frameworks, go-to-market strategy, anomaly detection, and business opportunity identification while improving procedures and data visibility.

Register and manage customer messaging senders, numbers, keywords, templates, and two-way communication services across global mobile networks and OTT platforms. Troubleshoot sender and registration issues, respond to technical requests, maintain service databases, document procedures, follow change-management processes, and support continuous process improvement while maintaining strong customer satisfaction.

Improve global business processes using Microsoft Dynamics 365 Finance & Operations and the Power Platform. Responsibilities include requirements gathering, solution design, process modeling, automation, integrations, ERP support, user training, reporting, data quality, and continuous improvement. The role partners with stakeholders to translate business challenges into scalable technology solutions across finance, procurement, order-to-cash, accounting, and inventory operations.

Process customer sender registrations, number orders, and messaging setup across global mobile networks and communication channels. Maintain sender and number databases, test messaging functionality, configure two-way messaging, troubleshoot registration issues, and coordinate with customers, suppliers, mobile network operators, developers, and internal teams. Document procedures, support tool improvements, resolve technical inquiries, and maintain service quality while developing expertise in CPaaS registration processes.

Process customer sender-registration requests, maintain sender databases and accurate records, and coordinate registrations with mobile network operators, suppliers, customers, and internal teams. Provide technical guidance, troubleshoot issues, answer inquiries, support OTT channel registrations, document workflows, and help maintain compliance with defined processes. The role includes mentorship, continuing education, and development of expertise in CPaaS registration tools and communication products.

Supports the global compliance function through third-party risk management, due diligence, compliance reporting, policy implementation, risk analysis, contract clause review, testing, remediation, training, and awareness activities. The role researches international legal requirements, develops process documentation and educational materials, maintains compliance evidence, conducts data analytics, and advises business teams on potential non-compliance matters.

Manage cross-functional processes, projects, and initiatives connecting go-to-market and client-facing teams with internal functions. Own initiatives from planning and implementation through governance, documentation, reporting, enablement, and continuous improvement. Analyze performance data, improve workflows and frameworks, support change management, facilitate stakeholder alignment, create playbooks, deliver training, and contribute to strategic planning and business objectives.

Manages global sender registration, customer requests, messaging traffic controls, number ordering, OTT channel registration, compliance documentation, and coordination with mobile network operators, suppliers, and internal teams. The role supports secure, compliant messaging operations and customer experience while following structured processes and learning technical tools.

Manage global sender registration and messaging traffic processes across telecom and OTT channels. Coordinate with mobile network operators, suppliers, customers, and internal teams to process registrations, order numbers, enable two-way communication, enforce content and template requirements, maintain records, and support compliance and customer experience. The role requires attention to detail, structured process adherence, collaboration, and willingness to learn technical tools and workflows.

Manage global sender registration, messaging traffic security, telecom number ordering, and OTT channel registration. Process customer requests with mobile network operators and suppliers, maintain accurate records, support compliance, and collaborate with internal teams to ensure reliable two-way communication and a positive customer experience.

Develop, maintain, monitor, and troubleshoot globally scaled backend services for Infobip’s email communication platform. Build clean, testable, scalable software primarily with Java and Kotlin, take ownership from development through production, and collaborate with Product Management. Work with system design, databases, asynchronous communication, caching, CI/CD, observability, and AI or LLM-based product capabilities while expanding toward full-stack development.

Supports carrier and enterprise network customers by resolving escalated technical issues, implementing network solutions, and assisting with the design, deployment, and maintenance of IP/MPLS backbones, fiber access networks, DCS systems, and new sites. The role also contributes to process documentation, network automation, monitoring, and cross-team training, with participation in an on-call rotation after gaining sufficient experience.

Manage strategic relationships with Tier 1 enterprise clients, driving retention, revenue growth, cross-sell, and upsell opportunities. Serve as the primary contact for business and technical needs, coordinate internal teams, monitor client health and risk, forecast traffic, and protect margins. Maintain Salesforce records, improve customer experience processes, present to C-level stakeholders, and mentor team members while supporting SaaS opportunities.

Own growth, satisfaction, and retention for Tier 1 clients by building trusted relationships, coordinating internal teams, managing escalations, monitoring account health, analyzing traffic trends, and driving cross-sell and revenue growth. Maintain client records in Salesforce, collaborate on SaaS opportunities, support account setup, protect margins, and mentor team members.

Product Designer responsible for shaping product experiences across Email, Growth, or Internal Tools. The role includes continuous user discovery, prototyping, visual and interaction design, frontend implementation, collaboration with engineers and product managers, design-system contribution, accessibility, and post-launch analysis. Designers are expected to take ownership from problem discovery through launch and iteration, use AI and Figma regularly, and make evidence-based decisions.