Jobs at Infobip

Support account activation and onboarding by configuring accounts, email domains, numbers, trial settings, pricing and routes. Assist with Salesforce/CPQ updates, billing address setup, partnership onboarding, and operational process improvements under supervision.

Support self-service B2B customers across their lifecycle: handle inquiries and tickets, resolve technical issues, identify upsell/cross-sell opportunities, analyze usage for lead qualification, and collaborate with Sales, Marketing and Customer Success to improve processes and conversions.

Hunt and close net-new customers in West India by building pipeline, qualifying leads, developing solution proposals, negotiating contracts, and collaborating with BDRs, AMs, and technical specialists to ensure account health and successful onboarding.

Lead full sales cycles for mid-market accounts, prospect and qualify new leads, build solution proposals, negotiate contracts, manage pipeline and forecasting in CRM, mentor junior sales reps, and travel for in-person meetings to grow and retain accounts.

Design, build, and maintain scalable backend services (Java/Spring) for high-throughput distributed systems. Own features end-to-end, collaborate with product and engineers, write testable code, support production, and occasionally work on frontend (TypeScript/React) depending on team. Apply AI-assisted tools to improve development.

Manage end-to-end telecom operator relationships including service setup, sender registration, billing and dispute resolution. Serve as primary contact, drive commercial negotiations, present Quarterly Business Reviews, analyze performance data, identify risks, support onboarding of new services, and collaborate cross-functionally to enable service continuity and growth.

Handle self-service customer inquiries to ensure satisfaction and growth, build relationships and generate new business, drive adoption and retention, analyze customer consumption, deliver presentations/demos, and collaborate with Product and cross-functional teams to improve UX and workflows.

Hunt and close new business in South India by qualifying leads, building pipeline, developing solution proposals, coordinating with specialists and BDRs, negotiating contracts, and maintaining client relationships alongside account teams.

Lead FP&A activities including financial modelling, long-term forecasting, CapEx and cashflow planning, variance analysis, board and management reporting, OneStream planning tool implementation, process improvements, and mentoring junior finance staff to support strategic decision-making.

Manage and grow assigned Tier 1 client accounts by building trusted relationships, driving product adoption and cross-sell, coordinating internal teams, meeting quarterly KPIs (gross profit, margin, cross-sells), monitoring account health, forecasting traffic, and improving internal tools and processes.

Manage and grow assigned Tier1 client accounts by building trusted relationships, coordinating internal teams, driving product adoption, meeting quarterly KPIs (GP, margin, cross-sells), ensuring correct account setup and financial health, forecasting traffic, providing product/platform expertise, mentoring team members, and improving internal tools and processes.

Support customers to drive adoption and success of Infobip's cloud communication platform, collaborate cross-functionally, use AI-enabled tools to work efficiently, and contribute to customer onboarding, retention, and satisfaction.

Customer Success role supporting Infobip's cloud communications platform via digital channels; collaborate cross-functionally, leverage AI-enabled tools to onboard and assist customers, drive adoption and satisfaction, and contribute to customer retention and growth.

Manage Tier 2 client relationships to drive retention and growth. Serve as primary contact for commercial, technical, and operational matters; coordinate internal teams, monitor client health, analyze and forecast traffic, support account setup and product adoption, and meet KPIs like gross profit, margin, cross-sell, and NRR.

Manage and engage self-service customers to ensure product success. Respond to inquiries, monitor interactions for churn or growth signals, analyze customer data to surface leads, and collaborate with marketing, sales, and internal teams to improve self-service experience and hand off qualified leads.

The role involves driving client satisfaction and growth within Tier 2 accounts, focusing on relationship building and effective account management. Responsibilities include KPIs management, client health monitoring, and internal collaboration for service execution.

The Voice Account Director drives growth for Voice in North America, collaborating on sales strategies and enhancing product deliverability while supporting regional sales teams and identifying market opportunities.

Sell Infobip's cloud communication products to assigned high-touch accounts, build strong client relationships, manage pipelines in CRM, forecast and close deals, support clients for the first 12 months, and mentor peers while meeting sales KPIs and new-logo targets.

The Key Account Executive identifies business opportunities, sells products/services to key clients, manages client relationships, and mentors the sales team. Responsibilities include developing proposals, negotiating contracts, and coordinating with service delivery teams.

The Customer Growth Executive drives satisfaction, retention, and growth for Tier 1/Tier 2 clients by building relationships and developing strategies for client engagement.