The Senior Solutions Architect exists to guide enterprise customers through complex migrations from legacy identity and directory architectures to JumpCloud's Open Directory Platform. As enterprise customer engagements scale, this role addresses the critical need for dedicated domain subject matter experts (SMEs) across complex ecosystems involving cloud directory integrations, conditional access policies, MFA configurations, PAM, and multi-OS device management to drive structured, repeatable deployments. You will serve as the trusted technical authority bridging customer business requirements with robust architectural execution while establishing clear deployment milestones that drive platform adoption and time-to-value. By leading high-stakes enterprise engagements and contributing to Go-to-Market technical enablement, you will directly accelerate JumpCloud's enterprise retention, expansion, and customer delight.
What you’ll be doing:
- Purpose: Act as a high-impact technical advisor empowering global organizations to modernize identity management, consolidate disparate tooling, and establish secure access architectures via JumpCloud's Open Directory Platform.
- Growth: Establish and own org-wide Subject Matter Expertise across enterprise IAM, complex Microsoft ecosystems, and modern device management, while expanding leadership influence across GTM functions, architectural standards, and team enablement.
- Motivators: Exercise autonomous ownership over complex enterprise deployments, solve multi-faceted architectural challenges, and collaborate closely with cross-functional leaders in a high-growth, modern cloud identity company.
Major Performance Objectives:
- Within the first 6 months, independently facilitate comprehensive discovery sessions and technical workshops for your assigned Professional Services engagements and related Projects, defining clear migration milestones and technical roadmaps while mitigating architectural scope gaps and mastering your knowledge of the JumpCloud platform.
- By Month 6, successfully execute hands-on technical deployments and directory cutovers (including Active Directory, Okta, and Google Workspace migrations) associated with your migration Projects. This will mark your first delivery of time-to-value and MVP metrics.
- Within 9 months, you will have completed your first projects and begun engaging more heavily with your Enterprise Projects. Success metrics are established, and your Enterprise Projects are on-track. You will be familiar with scoping, discovering, planning and executing across the entire JumpCloud customer lifecycle.
- Within and beyond 12 months, you will be managing ongoing high-complexity enterprise customer engagements in partnership with Customer Success counterparts, achieving target deployment milestones. You will be maintaining and improving your core metrics and contributing to your technical area of expertise in the form of technical documentation and guides, cross-departmental collaborations, and involvement in other go-to-market efforts and strategic technical conversations. You will begin using your knowledge to update internal processes and knowledge, and act as a mentor for newer team members.
Preferred Skills & Qualifications:
- Must-have functional skills:
Enterprise identity architecture design and technical discovery facilitation for large-scale customer environments.
Proven track record executing end-to-end directory migrations and integrations that enable automated JML functions.
Deep technical implementation expertise in authentication and provisioning protocols (SAML 2.0, OIDC, SCIM, JIT, RADIUS).
Multi-OS device management and policy deployment across Windows, macOS, Linux, iOS, and Android.
- Preferred domain knowledge:
Advanced understanding of complex Microsoft enterprise ecosystems (Active Directory, Entra ID, Azure AD Connect, Intune, Microsoft 365, AVD).
Enterprise identity governance, zero-trust security frameworks, and network authentication mechanisms (SSH, SMB/Samba, Kerberos).
Professional Services delivery methodologies, structured customer engagement governance, and adoption tracking.
- Tools or systems knowledge:
JumpCloud Admin Console or equivalent cloud identity and directory platforms.
Identity and Directory Providers: Microsoft Active Directory, Okta, Entra ID, Google Workspace.
Device Management / MDM: Microsoft Intune, Apple MDM (ABM/ASM), Jamf, Iru, ME, etc.
Agentic tooling and effective LLM usage: Claude, Gemini, ChatGPT, MCPs.
Scripting and automation tools: PowerShell, Bash, and REST APIs.
- Behavioral or power skills:
High-conviction technical communication with the ability to articulate complex architectural concepts clearly to both technical admins and executive stakeholders.
Structured analytical problem-solving and rigorous time management across concurrent customer engagements.
Proactive cross-functional partnership across Customer Success, Engineering, Sales, Support, and Product teams.
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $125,000 - $175,000, including base salary and any related bonuses or commissions.
In the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.
Skills Required
- Enterprise identity architecture design and technical discovery facilitation for large-scale customer environments
- End-to-end directory migrations and integrations enabling automated joiner, mover, and leaver functions
- Technical implementation expertise in SAML 2.0, OIDC, SCIM, JIT, and RADIUS
- Multi-OS device management and policy deployment across Windows, macOS, Linux, iOS, and Android
- Advanced understanding of Active Directory, Entra ID, Azure AD Connect, Intune, Microsoft 365, and AVD
- Understanding of identity governance, zero-trust security frameworks, SSH, SMB/Samba, and Kerberos
- Professional Services delivery methodologies, customer engagement governance, and adoption tracking
- Knowledge of JumpCloud or equivalent cloud identity and directory platforms
- Knowledge of Active Directory, Okta, Entra ID, and Google Workspace
- Knowledge of Microsoft Intune, Apple MDM, ABM/ASM, and Jamf
- Experience with Claude, Gemini, ChatGPT, and MCPs
- Experience with PowerShell, Bash, and REST APIs
- Strong technical communication with technical administrators and executive stakeholders
- Structured analytical problem-solving and time management across concurrent customer engagements
- Cross-functional collaboration with Customer Success, Engineering, Sales, Support, and Product teams
- Fluent written and spoken English
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Healthcare Strength — Multiple medical plan options (including an HSA with employer contribution) plus dental, vision, EAP, disability, and life insurance are explicitly offered. Feedback suggests the overall healthcare package is a core strength.
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Retirement Support — A 401(k) with company match is clearly provided and repeatedly highlighted in company materials and employee commentary. Feedback suggests retirement benefits contribute meaningfully to total rewards.
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Leave & Time Off Breadth — Flexible/unlimited PTO, paid sick leave, and parental leave are standard, and feedback suggests the time‑off policy is genuinely usable and encouraged. This breadth of leave is consistently noted alongside a remote‑first setup.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
