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Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Opportunity
Join Salesforce's elite Consumer Goods practice as a strategic transformation leader. You'll partner with our largest enterprise clients to reimagine their business through cutting edge AI and Salesforce solutions. This isn't traditional consulting; you're architecting the future of how Consumer Goods companies operate.
What You'll Do
Drive Strategic Transformation
Partner with C-suite executives at Fortune 500 Consumer Goods companies to define transformation visions worth $10M+ in business value
Lead AI-accelerated discovery sessions, using tools like NotebookLM to rapidly synthesize complex customer data and surface transformation opportunities
Design future-state business processes focused on Trade Promotion Management (TPM) and Retail Execution (REX)
Co-create roadmaps that connect technology investments to measurable KPIs and ROI
Architect Enterprise Solutions
Define system architecture landscapes for complex, multi-cloud implementations
Bridge current and future states through comprehensive solution design
Ensure solutions are scalable, maintainable, and aligned with long-term business strategy
Serve as the technical expert across all stakeholder levels, from practitioners to executives
Enable Value Realization
Design governance frameworks and success metrics that prove business impact
Lead change management strategies to drive user adoption and transformation success
Identify and mitigate program risks proactively
Contribute to internal playbooks and best practices that scale our practice
What You Bring
Required Experience
3+ years in Consumer Goods industry with hands-on CG Cloud implementation experience
10+ years leading enterprise software transformations with proven success stories
Deep expertise in Trade Promotion Management and/or Retail Execution business processes
Experience leveraging AI tools in consulting and solution design
Strong executive presence with C-level stakeholders
Technical Expertise
Demonstrated ability to lead discovery, define requirements, and architect comprehensive solutions
Understanding of how to connect technology solutions to business KPIs and measurable outcomes
Experience with AI-augmented analysis and process modeling tools
Preferred Qualifications
Bachelor's degree in Technology, Engineering, or related quantitative field
Salesforce certifications, especially CG Cloud, TPM, or REX Accreditation
Experience designing change management programs
Track record in AI strategy and enterprise use case development
Why Join Us
Lead transformation at the world's most recognizable Consumer Goods brands
Work with cutting-edge AI technology in a rapidly evolving space
Significant travel opportunities to work directly with enterprise clients
Career growth path toward thought leadership in AI + Consumer Goods
Competitive compensation and comprehensive benefits
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
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Fair & Transparent Compensation — Pay is positioned as above-market in the U.S., with multiple peer-reported benchmarks converging around a similar median total compensation figure. Compensation is also framed as broadly viewed as fair in aggregate, even while acknowledging variation by role and group.
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Parental & Family Support — Parental leave is described as notably generous for U.S. caregivers, with additional supports like gradual return-to-work and doula reimbursement. Family-building programs are also emphasized through fertility/adoption/surrogacy support with sizeable reimbursement limits.
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Wellbeing & Lifestyle Benefits — Mental-health and coaching offerings are highlighted as accessible supports alongside financial-wellbeing tools. Volunteer Time Off and donation matching are presented as distinctive lifestyle-aligned benefits that add value beyond cash compensation.
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What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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