Senior Software Engineer, ML/AI Platform

Reposted 14 Days Ago
Hiring Remotely in United States
Remote
220K-260K Annually
Senior level
Artificial Intelligence • Marketing Tech • Mobile • Software
Attentive is the AI marketing platform for leading brands.
The Role
As a Senior Software Engineer, you'll build and operate the ML platform, optimizing data operations, managing the feature store, and supporting ML initiatives while driving architectural roadmap decisions.
Summary Generated by Built In
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
 
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
 
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!

About the Role

We’re looking for a self-motivated, highly driven Senior Software Engineer to join Attentive’s Machine Learning Platform team. As a hands-on individual contributor, you’ll build and operate the platform capabilities that enable ML engineers and data scientists to develop, train, evaluate, deploy, and serve models reliably at scale.

Your work will span the ML lifecycle—including data and feature access, training infrastructure, model lifecycle management, batch and real-time inference, and platform observability. You’ll own well-scoped projects from design and implementation through production operations, partnering with Staff engineers and platform users to translate broader architectural direction into reliable, self-service capabilities.

This is an opportunity to join a growing ML Platform team and directly improve how quickly and safely Attentive ships AI- and ML-powered products.

What You’ll Accomplish

  • Build and operate production-grade services and workflows for training, evaluating, deploying, and serving ML models.
  • Implement improvements across ML data and feature access, training infrastructure, model lifecycle tooling, and batch and online inference.
  • Develop scalable APIs, abstractions, and self-service tools that make ML engineers and data scientists more productive.
  • Improve the reliability, observability, performance, and cost efficiency of ML platform components.
  • Own projects through implementation, testing, rollout, monitoring, and ongoing production support.
  • Contribute to technical designs and help break larger platform initiatives into deliverable milestones.
  • Partner with ML, Data Science, Product Engineering, and Infrastructure teams to deliver AI and ML initiatives.
  • Raise engineering quality through code reviews, documentation, operational best practices, and mentorship.

Your Expertise

  • 5+ years building and operating production software or distributed systems, with meaningful experience in ML platform, MLOps, or ML infrastructure.
  • Strong software engineering skills in Python, Java, or a comparable language, including experience building production services or developer-facing platforms.
  • Experience in one or more areas of the ML lifecycle: training infrastructure, orchestration, feature platforms, model deployment, model lifecycle management, or inference.
  • Experience with distributed data or compute technologies such as Spark, Ray, Kafka, or similar systems. Expertise in every listed technology is not required.
  • Understanding of the design and operational tradeoffs between batch, streaming, online, and offline ML workloads.
  • Experience running reliable workloads in a cloud environment using technologies such as Kubernetes, AWS, and infrastructure-as-code.
  • Ability to diagnose performance, scalability, and reliability problems across application, data, and infrastructure layers.
  • A track record of independently delivering complex projects while collaborating effectively with technical and business partners.

What We Use

  • AWS, EKS, Kubernetes, Terraform, Helm, Istio, and Datadog
  • Metaflow, MLflow, Argo, PyTorch, TensorFlow, and Hugging Face
  • Python and Java services
  • DynamoDB, Postgres, Redis, Kinesis, and other production data systems
  • Spark, Ray, Kafka, and distributed batch and streaming systems

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

  • The US base salary range for this full-time position is $180,000 - $250,000 annually + equity + benefits
  • Our salary ranges are determined by role, level and location

#LI-EZ1 

By applying for this position, your data will be processed as per Attentive's Privacy Policy.

Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
 
Learn more about AWAKE, Attentive’s collective of employee resource groups.
 
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
 
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know. 

Skills Required

  • 5+ years in Data Engineering / MLOps
  • Experience with PB-scale feature store
  • Deep experience with Apache Spark, Spark Streaming, and Ray
  • Knowledge of ML model training infrastructure
  • Understand differences between online and offline ML inferences

Attentive Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Attentive and has not been reviewed or approved by Attentive.

  • Healthcare Strength Health coverage includes comprehensive medical, dental, and vision plans, plus a fully covered One Medical membership and mental health resources. Employer-paid options and added wellness stipends indicate strong support for physical and mental wellbeing.
  • Equity Value & Accessibility Equity grants are described as significant and a meaningful component of total compensation. Market-value cash pay paired with stock helps position overall packages as competitive.
  • Parental & Family Support Generous paid parental leave, fertility and family-forming benefits, and supports such as Milk Stork and travel reimbursement for necessary medical care are offered. These provisions signal robust support for families across different needs.

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The Company
HQ: New York, NY
1,000 Employees
Year Founded: 2016

What We Do

Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer’s purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. To learn more about Attentive or to request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Why Work With Us

At Attentive, you'll connect with inspiring, high-caliber people, and be encouraged to take risks, get creative, and think bigger. We're solving big problems for our customers, through our innovative AI solutions, giving employees the opportunity to thrive along the journey. The sky's the limit when it comes to what's possible.

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