Senior Software Engineer I
Do you enjoy working with innovative research technology?
Would you like to be part of a team that creates solutions for our customers?
About our Team: -
Our Technology teams use cutting-edge technologies to build products and systems. We provide our customers with powerful automation solutions. We work to build a culture that values excellent business outcomes and benefits.
About the Role:
The primary focus of this work will be working with our Generative AI Chatbots and associated tooling, ensuring that these provide a smooth and cohesive user experience and that they meet the requirements of the business. As we work to extend these bots to become more intelligent, there will also be work with other teams on ensuring that everything integrates correctly.
Additionally, there will be support required for other items that the Customer Services Solutions teams are working on around Generative AI, including integration of Generative AI solutions into our standard tooling, such as Oracle Service Cloud.
Responsibilities: -
- Development & maintenance of Digital Assistant Chatbots
- Working closely with the business and other technical colleagues, help build and maintain Digital Assistant Chatbots on the kore.ai platform
- Development & maintenance of other Generative AI technologies
- Work to integrate Generative AI solutions into existing technologies which the team support
- Assist in evaluating new solutions
- Working with the business to evaluate new technologies that they propose
- Working with architecture to ensure proper processes are followed
- Liaising with project stakeholders
- Working with other technology teams to integrate APIs
Requirements:
- 5+ years of Software Engineering experience
BS Engineering/Computer Science or equivalent experience required - Experience working with Digital Assistants / Chatbot Technologies Experience with Generative AI concepts
- Experience of Typescript/JavaScript
- Experience of Python and/or PHP
- Experience of SQL (Snowflake preferred)
- Knowledge of AWS technology
- An understanding of accessibility
- Ability to work on your own or as part of a team
- Ability to work well with internal and external technology resources.
- Knowledge of software development methodologies (e.g., Agile, Waterfall).
- Good oral and written communications skills.
Work in a way that works for you: -
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you: -
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Group Health Insurance Policy (covering self and family)
- Group Life insurance/accident policy
- Generous long-service awards
- New Baby gift
- Subsidized food provided (applies to India- Chennai)
- Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
Free Transport provided to and from the office (applies to India-Chennai)
About Us: -A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Skills Required
- 5+ years of Software Engineering experience
- BS in Engineering or Computer Science or equivalent experience
- Experience with Digital Assistants / Chatbot technologies
- Experience with Generative AI concepts
- Experience with TypeScript/JavaScript
- Experience with Python and/or PHP
- Experience with SQL
- Experience with Snowflake
- Knowledge of AWS technology
- Experience building/maintaining chatbots on the kore.ai platform
- Experience integrating AI solutions into platforms such as Oracle Service Cloud
- Understanding of accessibility
- Knowledge of software development methodologies (e.g., Agile, Waterfall)
- Good oral and written communication skills
- Ability to work independently and as part of a team
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
-
Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
-
Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
-
Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
.jpg)
