Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes across multiple industry verticals and enables some of the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
At Uniphore, we are building the foundational platform where data, AI, and execution converge, bringing together large-scale data processing, real-time systems, and intelligent orchestration into a unified architecture.
About the Role
This role sits within our Data Layer and Marketing AI (MAI) platform, where we are converging Customer Data Platform (CDP) capabilities, distributed data processing systems, and AI-driven decisioning into a single cohesive platform.
You will work on data-intensive, distributed systems that power real-time and batch processing, customer data activation, and emerging AI-driven workflows. The platform operates at enterprise scale, processing high-volume batch and real-time data across global customers, with pipelines handling petabyte-scale data and high-throughput event streams.
This is a backend-leaning role with opportunities to work across the stack, but with a strong focus on data systems, distributed compute, and platform engineering.
Key Responsibilities
Design and build scalable distributed data systems supporting both batch and real-time workloads.
Develop and optimize streaming pipelines using technologies such as Kafka and event-driven architectures.
Implement high-throughput, low-latency backend services that power data activation and customer-facing APIs.
Improve system performance, scalability, reliability, and cost efficiency across large-scale production environments.
Contribute to data modeling strategies, storage optimization, and compute efficiency across platforms.
Enable AI-driven workflows by building robust data pipelines and execution layers that support downstream intelligence.
Collaborate with product, AI/ML, and platform teams to deliver end-to-end solutions.
Drive operational excellence through observability, monitoring, and incident response.
Mentor engineers and contribute to improving engineering standards and practices.
Own and deliver complex services and pipelines end-to-end.
Contribute to system design and technical decision-making.
Operate effectively in ambiguous environments and drive execution
Collaborate across teams and take ownership of production systems.
Core Technical Requirements
5+ years of experience building distributed systems in production environments.
Strong experience working with data-intensive systems and large-scale data pipelines.
Proficiency in Scala, Java, or Python.
Hands-on experience with Apache Spark and distributed data processing.
Experience with streaming systems such as Kafka, Pulsar, or similar technologies.
Strong understanding of data modeling and storage systems (SQL and NoSQL).
Experience with cloud platforms such as AWS, GCP, or Azure.
Strong debugging, performance tuning, and problem-solving skills.
Preferred Experience
Deep experience with Scala and Spark in production environments.
Experience designing and operating real-time and event-driven systems.
Experience with modern data warehouses such as Snowflake or BigQuery.
Familiarity with Kubernetes and containerized environments.
Experience with observability, monitoring, and system performance tuning.
Experience processing unstructured data such as documents, logs, and transcripts.
Exposure to AI/LLM systems, including RAG pipelines, embeddings, and vector search.
Experience building platform or infrastructure layers supporting multiple teams.
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
The Uniphore Business AI Cloud spans agents, models, knowledge, and data, combining the simplicity of consumer AI with the rigor, security, and scalability the enterprise demands. Business users can harness AI effortlessly and deliver outcomes immediately, while CIOs gain the foundation to build powerful AI applications embedded into workflows and trained on enterprise data. Built for the Enterprise, backed by AI Leaders Backed by NVIDIA, AMD, Snowflake, and Databricks, Uniphore brings a unique combination of capital and strategic alignment — validating its position as the definitive Business AI leader. Recent acquisitions of ActionIQ, Infoworks, Orby AI, and Autonom8 further cement Uniphore's AI talent depth and accelerate outcomes for clients. A Complete, Composable Platform Uniphore is designed to be: Sovereign — run on any public cloud, private cloud or on-premises with full control over your data and AI models. Composable — choose your layer, model, or component—vector DBs, knowledge graphs, data compute, and beyond. Secure — embedded guardrails, observability, and AI security ensure trusted, compliant, and enterprise-grade protection. Trusted at Scale Over 2,000 global businesses — including many of the Fortune 500 — rely on Uniphore every day to drive growth, improve efficiency, and deliver personalized customer experiences. Customers include leaders across industries, like Skechers, LastPass, Atlassian, HP, Allstate, Sony, and more. Industry Recognition Named to Inc.'s Best in Business List Listed on the Deloitte Technology Fast 500 Recognized in reports by Gartner, Forrester, and IDC From Pilot to Production Through strategic collaborations with industry leaders like KPMG, Cognizant, Rackspace, Databricks and Snowflake, Uniphore helps organizations move beyond experimental AI pilots to production-grade deployment — operationalizing AI agents across internal and client-facing workflows at scale.
