Senior Software Engineer, Care Platform Operations

Sorry, this job was removed at 12:02 a.m. (CST) on Saturday, Jun 14, 2025
Easy Apply
New York, NY
Hybrid
179K-212K Annually
Healthtech • Pharmaceutical • Telehealth
Ro's mission is to help patients achieve their health goals by delivering the easiest, most effective care possible.
The Role
We are looking for a Senior Software Engineer to join the Care Platform Operations team at Ro. In this role, you will design, build, and maintain scalable, reliable, and secure backend services that directly support how Ro provides care to our patients. You will be responsible for systems that enable efficient and high-quality patient <> provider communication, appointment scheduling and task management workflows. These workflows empower our clinical and non-clinical team members to respond effectively to patient needs and allow Ro to scale our patient-centric healthcare model to millions of individuals seeking treatment.

You will design and implement new applications and enhance existing platform capabilities while contributing to the evolution of Ro’s technical architecture. As a senior member of the team, you will help define and lead the technical roadmap, owning initiatives from ideation through design, implementation, and maintenance. You will collaborate closely with product, design, and data teams, and have opportunities to partner with security, care operations, clinical, and legal experts to ensure solutions meet the highest standards of quality and compliance.

What You’ll Do:

  • Design and build scalable, reliable, and resilient distributed services that power Ro’s end-to-end healthcare platform 
  • Operate as an owner within the team's domain and proactively assess and improve system performance and reliability.
  • Actively contribute to building the team’s architectural vision and technical roadmap
  • Collaborate on code reviews and technical design documents to ensure the consistent application of best practices across relevant domains
  • Apply critical thinking to understand problems, identify patterns, and propose solutions by considering multiple perspectives and approaches 
  • Actively participate in technical discussion forums such as internal guild meetings
  • Work closely with product, design, data and other stakeholders to help us build the best possible experiences for our providers, pharmacists, and patients

What You’ll Bring to the Team:

  • Experience designing and building scalable web applications and distributed systems
  • Proficiency with Python
  • 5-7 years of software engineering experience
  • Strong sense of ownership with the ability / desire to own technical roadmaps and refine ambiguous problems
  • Demonstrated ability to collaborate with other engineers and cross-functional partners to create the best possible products

Bonus Skills:

  • Service design and architecture experience, defining patterns and best practices for others to follow
  • Experience with decoupling monolithic applications into distributed asynchronous services
  • Proficiency with FastAPI (or similar frameworks) and Postgres (or similar relational databases)
  • Experience with  Kafka and event-driven architectures
  • Experience with FHIR

We’ve Got You Covered:

  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • 401(k) with company match
  • Flexible PTO
  • Wellbeing + Learning & Growth reimbursements
  • Paid parental leave + Fertility benefits
  • Pet insurance
  • Student loan refinancing
  • Virtual resources for mindfulness, counseling, and fitness

The target for this position ranges from $179,000 to $212,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

What the Team is Saying

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The Company
HQ: New York, NY
824 Employees
Year Founded: 2017

What We Do

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.

Why Work With Us

Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare, bringing together nationwide telehealth, lab, and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.

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Employees engage in a combination of remote and on-site work.

Ro’ers in the tri-state area join their colleagues in the NY Hub twice a week for in-person collaboration.

Typical time on-site: 2 days a week
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