At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Senior Software Engineer develops tests and maintains the CX software platform. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes.
As a Senior Software Engineer, a Typical Day Might Include the Following:
- Leverage AI tools (e.g., Claude Code, GitHub Copilot) to implement, test, and optimize user stories
- Collaborate as part of an agile development team focused primarily on Golang and Java
- Design and deliver high-quality, scalable software for our CX platform
- Contribute across all tiers of the stack — from APIs to infrastructure — with a focus on performance, reliability, and maintainability
- Conduct code reviews, write unit tests, and ensure the team delivers high-quality code on time
- Propose and implement process and platform improvements
- Work closely with product management and system analysts to define, refine, and deliver impactful features
- Conducting load testing and error testing to ensure APIs can handle high traffic and recover gracefully from failures.
- Support and troubleshoot issues in production environments when needed
To Land This Gig You'll Need:
- Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience
- 7+ years of professional software development experience
- Strong experience with Golang and/or Java (willingness to learn new languages quickly)
- Experience deploying and running applications in AWS and Kubernetes environments
- Working knowledge of infrastructure as code (e.g., Terraform, CloudFormation, or similar)
- Solid understanding of software design principles, system architecture, and API design
- Working knowledge of unit testing and agile development practices (user stories, sprints, retrospectives, etc.)
- A solid understanding of error handling, retries, and graceful degradation in distributed systems.
- Excellent communication and problem-solving skills
- A collaborative mindset and a desire to work in a fast-paced, evolving environment
Bonus Experience:
- Proficiency with C# or other object-oriented languages
- Experience with SQL (SQL Server, PostgreSQL, MySQL, etc.) and NoSQL (DynamoDB, MongoDB, etc.) databases
- Familiarity with Git and cloud-based CI/CD pipelines (Bitbucket, GitHub Actions, etc.)
- Hands-on test automation experience
- Prior exposure to observability tools (Grafana, Prometheus, Datadog, etc.)
- Experience with load and performance testing
ABOUT NICE: NICE makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE provides the world’s No. 1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Top Skills
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
