Fraud Investigator, Crypto

NOTE: For this role, based on the level and job location, the salary range is $64,000 - $80,000.

The role

We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Our candidate will be responsible for all aspects of fraud investigations as it relates to our Investment products including: Application Fraud, Transactional Reviews, as well as the review of any/all activity suspected of fraud; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives. 

What you’ll do:

• Conducts thorough investigations and inquiries on identified and suspicious Investment accounts within the specified systems 
• Investigate and gather information on suspected fraud cases including contacting financial institutions and/or clarifying customer statements as necessary
• Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management 
• Analyzes and reviews potentially fraudulent activity, to ensure minimal loss to the organization. Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud
• Review alerts/reports to detect Suspicious Activity and file required reports (SARS) as appropriate 
• Conduct periodic internal account/customer reviews to identify potentially fraudulent activity 
• Compile information from multiple channels and determine which accounts need to be restricted and or liquidated/closed
• Respond promptly and exercise exceptional communication skills in an effort to optimize each contact with customers, partners, and external vendors/banks 
• Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction 
• Investigate the fraud alerts to protect the institution from fraud-related losses and improve customer experience 
• Assists with creating and implementing policies and procedures across all teams 
• Assist Management in the construction of short-term and long-term plans with associated benefits of strategies that are to be developed to reduce fraud exposure 
• Provides internal support to other business units on fraud-related issues
• Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success
• Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
• Works effectively across the organization to maximize company resources

What you’ll need:

• 3+ years of relevant fraud experience in the Investment or Securities or Crypto services industry 
• Knowledge of ACH, wire, ACATs, and other payment channels operating rules 
• Thorough understanding of Investment and Securities operations, industry trends & best practices, and federal and state banking regulations
• Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
• Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
• Excellent project management, organizational, and negotiation skills are required 
• Proficiency in Google, Excel, and PowerPoint
• Ability to apply sound judgment effectively solves problems and determines fraudulent activity consistently
• Understanding of electronic crimes as they relate to fraud and theft of credentials
• Excellent critical thinking and problem-solving skills
• Detail-oriented and process-oriented approach
• Accepts responsibility, ownership, and accountability for work results
• Finds a high-volume, dynamic, and team-focused environment engaging
• Ability to organize and prioritize workload