Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As a Senior Software Development Engineer, focusing on front-end or full-stack development, you will be joining a collaborative global team of like-minded people who thrive on technical problem solving and relish design challenges. Genesys software engineers think through implementation details of scale, security, and usability. You will be part of a team building new features in the Conversational AI department for Genesys Agent Copilot, ensuring scalability and availability of the entire platform and delivering high quality code.
Responsibilities:
Management of micro-frontends and microservices: design, development, deployment, configuration, and supporting documentation
Design, development, and testing of features/functions delivered via platform components and/or services that are secure, reliable, highly scalable, and available
Ownership of features beginning to end from design documents and reviews to acceptance testing and deployment
Review code and provide feedback relative to best practices, improve readability and anticipate issues
Troubleshoot production support issues post-deployment and come up with solutions as required
Requirements:
5+ years expertise in front-end development and deep understanding of modern front-end frameworks and libraries like angular and react
Working experience with REST API back-end services, in either Java, Python (preferred) or node.js
Expertise in cloud technologies, cloud hosting (AWS preferred), distributed systems
Work experience with micro-services and container technologies (Docker is preferred) is an advantage
Experience with .NET backend technologies, C# language is an advantage for the role
Version control tools and processes (e.g. git and git-flow)
Continuous delivery of cloud-based software
Good written and verbal communication skills in English
What you will master with us:
Front-end (or full-stack, based on personal interest) development of high-load software solutions used by Enterprise customers
React, Angular and Python expertise, and targeted use of other script languages
AWS Technologies (EC2, DynamoDB, Lambda, S3, CloudFront), Docker
Enterprise application design (security, scalability, distributed systems, micro-services)
Agile practices, collaboration with remote-working engineering teams
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
