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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
** Note: You must be able to commute to our Cottonwood Heights, UT or Jacksonville, FL as needed. We will prioritize those closer to these offices **
Senior Site Reliability Engineer
At SoFi, we’re passionate about building resilient infrastructure that maximizes employee productivity.
Our Site Reliability Engineers (SREs) play a critical role in empowering our internal systems and services through observability and automation — enabling high availability, outstanding performance, and seamless user experiences.
As we expand our observability and automation efforts, we’re seeking an experienced SRE to help evolve our SRE team toward best-in-class standards. This person will focus on automating toil-heavy workloads, optimizing network administration across multiple offices, and collaborating closely with cross-functional DevOps and operations teams.
Objectives of this role
- Observe and monitor the corporate production environment to conceptualize and assess holistic system health.
- Automate infrastructure around corporate services and applications to reduce manual effort for engineers and end users.
- Develop and manage SRE tools using our CI/CD infrastructure.
- Define and enforce standards that maintain high availability and deep observability across DevOps and operations teams.
Implement measurement-driven SLA, SLO, and SLI strategies to proactively address areas of improvement and drive innovation. - Provide escalation support for multi-site office networking footprints and cloud-based distributed applications.
- Advance corporate office networking toward a zero-touch provisioning model.
- Play a key role in building, mentoring, and evolving the SRE team toward industry best practices.
Responsibilities of this role
- Gather and analyze metrics from operating systems, network devices, cloud components, and applications for performance tuning and troubleshooting.
- Partner with DevOps teams to enhance services through rigorous testing and improved release procedures.
- Contribute to DevOps service design, platform management, and capacity planning.
- Identify systems that would benefit from automation, and deliver projects to systematically remove toil.
- Balance feature development speed with system reliability, aligned with well-defined service-level objectives (SLOs).
- Ensure standardization and consistency of the network hardware footprint across all SoFi office locations.
- Streamline audit compliance activities by automating auditor access to required data and proofs.
- Lead initiatives to continuously evolve the SRE function and mentor team members.
Required skills and qualifications
- Bachelor’s degree (or equivalent experience) in Computer Science or a related discipline.
- 5+ years of proven experience in SRE roles.
- 3+ years of senior-level experience in on-premises and cloud-based network engineering (routing/switching).
- Strong programming skills in one or more high-level languages: Python and Java are preferred, but open to C/C++, Ruby, or JavaScript.
- Practical experience managing infrastructure as code in cloud-based environments is essential. Familiarity with the following technologies in our stack is highly preferred:
- Terraform
- GitLab CI/CD
- AWS Cloud Networking / CloudWatch
- Datadog
- Panorama / Palo Alto Networks
- Cisco Systems
- Proactive mindset toward identifying service issues, bottlenecks, and delivering performance improvements.
Favorable skills and qualifications
- Strong interpersonal skills and a mentoring mindset.
- Fluency in English; competency in Spanish is a plus.
- Experience with:
- Agile sprint and project management methodologies
- Jira and Confluence administration
- Linux, Windows, and macOS system administration
- Ability to occasionally commute to one of our office locations listed above.
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What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions.
Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world.
For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way.
At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
