This Department of War enterprise data and analytics program delivers mission-critical capabilities that enable leaders across the Department to make faster, better-informed decisions using trusted data at scale. Leidos Digital Modernization sector is seeking an experienced Senior ServiceNow Engineer to support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple DoD organizations.
In this role, you will work alongside government partners, engineers, and other industry teammates to translate operational and strategic requirements into scalable, production-ready solutions. You will contribute directly to product planning, execution, and continuous improvement—helping ensure capabilities are delivered efficiently, aligned to mission priorities, and positioned for sustained success.
This position offers the opportunity to work on a high-visibility, enterprise program at the intersection of data, analytics, and emerging AI technologies. Ideal candidates are motivated by mission impact, comfortable operating in complex stakeholder environments, and interested in building deep domain expertise while delivering capabilities with real-world national security outcomes.
Primary Responsibilities:
Configure, customize, and maintain ServiceNow platform modules including ITSM, Service Catalog, Incident, Problem, and Change Management.
Design and implement ServiceNow workflows, forms, and automation to support user support and service delivery operations.
Support development and maintenance of the WDP Service Catalog and Service Request processes within ServiceNow .
Integrate ServiceNow with DevSecOps pipelines, identity management systems, and enterprise tools.
Perform system administration tasks including upgrades, patching, configuration management, and performance tuning.
Develop and maintain scripts and integrations using ServiceNow APIs and scripting tools.
Support ticketing operations, including routing, tracking, escalation, and reporting of service desk requests.
Ensure compliance with cybersecurity requirements including RMF, STIGs, and access control policies.
Monitor system performance and troubleshoot issues impacting ServiceNow functionality.
Collaborate with service desk, customer success, DevOps, and engineering teams to align platform capabilities with operational needs.
Support development of dashboards, reports, and analytics for service desk and service catalog performance.
Maintain technical documentation, SOPs, and configuration standards.
Participate in SAFe ceremonies including PI Planning, backlog refinement, sprint reviews, and retrospectives.
Basic Qualifications:
Active TS/SCI clearance.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical discipline and 8–12 years of relevant experience OR Master’s degree in a related field and 6–10 years of relevant experience.
At least one of the following foundational qualification pathways consistent with DoD 8140 requirements:
Current DoD 8570/8140 baseline certification appropriate for Intermediate System Administrator roles (e.g., Security+, GSEC, SSCP, or equivalent),
Offerings listed in the DoD 8140 Training Repository,
Demonstrated equivalent training and experience qualifying under DoD 8140 foundational qualification alternatives.
Minimum of 8 years of experience in ServiceNow engineering or a related field.
Experience configuring and administering ServiceNow platforms in enterprise environments.
Experience implementing ITSM processes including incident, problem, change, and service request management.
Experience developing workflows, scripts, and integrations within ServiceNow.
Experience supporting system administration, configuration management, and platform operations.
Strong experience with ITSM modules including Incident, Problem, Change, Service Catalog, and experience developing custom workflows, scripts (Business Rules, Script Includes, Client Scripts), and platform integrations (REST/SOAP
Experience with implementing platform customizations, access controls, and user interface enhancements.
Experience with designing, developing, and configuring solutions within the ServiceNow platform.
Experience implementing role-based access controls (RBAC) and platform security configurations.
Experience with building and maintaining workflows, service catalogs, forms, integrations, and automation scripts.
Experience working with Agile or SAFe environments.
Preferred Qualifications:
ServiceNow certifications (e.g., Certified System Administrator, Application Developer).
Experience supporting ServiceNow across multi-enclave DoD environments.
Experience integrating ServiceNow with cloud platforms (AWS, Azure, or GCP).
Experience implementing automation and AI-driven service desk capabilities.
Experience with cloud environments such as AWS GovCloud, SC2S AWS Secret Region Cloud, and C2S AWS Cloud.
Experience supporting large-scale enterprise data, analytics, or AI platforms.
Experience with user support desk operations across multiple security enclaves (IL2/IL5, IL6, JWICS).
Experience with automation tools such as AI chatbots and RPA support.
Experience with monitoring, tracking, and reporting SLA performance measures and KPPs and experience developing SLA dashboards and performance reporting for DoD programs.
Familiarity with ITIL frameworks and service management best practices.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:May 12, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical discipline or Master's degree in a related field
- 8-12 years of relevant experience or 6-10 years with a Master's
- Active TS/SCI clearance
- At least 8 years of experience in ServiceNow engineering or a related field
- Experience configuring and administering ServiceNow platforms
- Experience implementing ITSM processes including incident, problem, change, and service request management
- Strong experience with ITSM modules including Incident, Problem, Change, and Service Catalog
- Experience working with Agile or SAFe environments
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
