We are seeking a Senior ServiceNow Engineer to lead the design, building, and maintenance of Dropbox's enterprise service management platform. This role is responsible for building advanced workflows, impementing complex integrations, and expanding capabilities across our IT Service Management platform. and related modules (HR, Procurement, Legal, etc.)
As a Senior ServiceNow Engineer on our Corporate Engineering team, you will develop configurations, customizations, and integrations to support critical business needs, while collaborating with service owners, architects, and business partners. This role involves not only hands-on development but also mentoring junior engineers, shaping platform standards, and influencing architectural direction.The ideal candidate has hands-on experience with ServiceNow development, a strong foundation in IT Service Lifecycle (ITIL) processes, and the ability to work independently while collaborating across teams.
Responsibilities- Design, implement, and optimize advanced workflows, business rules, UI components, and automation across ServiceNow
- Lead configuration and customization efforts, including integrations with third-party systems, enterprise applications, and external tools
- Own technical design decisions and oversee configuration and customization efforts, ensuring best practices, scalability, and security
- Partner with enterprise architects and business stakeholders to define and deliver high-impact ServiceNow solutions
- Mentor and support junior engineers through code reviews, technical guidance, and knowledge sharing
- Provide expert-level troubleshooting and serve as the escalation point for complex ServiceNow issues
- Drive adoption of new ServiceNow features such as AI-driven capabilities, UI Builder, and low-code tools to modernize enterprise workflows
- Define and maintain platform governance, development standards, and documentation
- Bachelor’s degree in Computer Science, IT, Engineering, or equivalent professional experience
- 7+ years of hands-on experience with ServiceNow platform development, administration, and configuration
- Strong collaboration and leadership skills, with the ability to influence platform direction and partner effectively across teams
- Advanced proficiency in JavaScript, ServiceNow scripting, and deep understanding of ITIL processes and best practices
- Expert knowledge of ServiceNow modules including Service Catalog, Incident, Change, Knowledge, Workflow, and Orchestration, with strong experience in ITAM and at least one additional enterprise module (HR, ITOM, or similar)
- Proven track record of delivering enterprise integrations (SSO, SAML, LDAP, MID Server, Workday, and other enterprise applications)
- Ability to design and implement scalable automation solutions, leveraging AI/ML features such as Now Assist to improve business processes
- Experience leading large-scale ServiceNow deployments in global enterprises
- Hands-on experience with HR, Finance, Procurement or Legal ServiceNow modules
- Familiarity with Now Assist or AI-driven automation features in ServiceNow
- Strong knowledge of Jira or other enterprise task management tools
- ServiceNow certifications (CAD, CIS, or equivalent)
Dropbox applies increased tax deductible costs (50%) to remuneration earned by certain qualifying employees (to the extent an employee will be involved in the creation of the software as an “author”) for the transfer of copyrights, in accordance with the relevant provisions of the Personal Income Tax Act.
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We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself—Dropbox is ready for you.
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We believe people do their best work when empowered with autonomy and harmony, and we understand there’s no substitute for human connection. Our Virtual First model combines the flexibility of remote work with the power of in-person collaboration to create the best of both worlds: a distributed workplace, anchored in community.
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While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.
