Principal Specialist - ServiceNow Developer

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What You Will Do

The Sr. ServiceNow Developer will bring in the deep ServiceNow expertise to design, develop, and maintain applications and workflows on the ServiceNow platform. This role involves collaborating with cross-functional teams to understand business needs, configuring the platform, and ensuring its reliability, performance, and scalability.

• Develop, configure, and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, and others as required.

  • Ensure compliance with organizational standards and best practices

  • Work with business analysts, project managers, and stakeholders to understand requirements and deliver solutions

  • Strong understanding of ITIL processes and their implementation in ServiceNow

• Implement integrations with third-party systems using REST/SOAP APIs and other Web Services using secured Authentication

• Design and implement automated workflows to streamline business processes.

• Document Technical customizations, configurations, and processes

• Stay updated on new ServiceNow technologies and features and recommend their adoption to enhance the platform's capabilities

• Executing ServiceNow upgrades and service packs, managing system readiness, testing, and controls for new features, enhancements, and fixes

Qualifications You Must Have

• 5+ years’ experience as a ServiceNow developer

• 2+ years’ experience in supporting the ServiceNow platform, Debugging Issues, Root cause Analysis and fixing Incidents

• Skilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Business Analysts and RTX internal customers to develop functional specifications

• Experience in JavaScript, Angular JS and Service Portal widget scripting.

• Experience in developing and implementing ServiceNow modules such as ITSM, ITOM, HRSD

• Experience in Virtual Agent, Agent Workspace, UI Builder, Platform Analytics is a Plus

• Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodologies

Qualifications We Prefer

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ITIL Foundation certification

• CIS - ITSM and/or any other products - nice to have

This is a hybrid position based out of Bangalore, India

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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