The ideal candidate will have hands-on experience with ServiceNow ITSM, Service Catalog, Workflows, Flow Designer, CMDB, Software Asset Management (SAM), integrations, scripting, and platform administration. The individual will work closely with business stakeholders, process owners, and technical teams to translate business requirements into scalable ServiceNow solutions while maintaining platform health, governance, and best practices.
ServiceNow Development & Configuration:
Configure and enhance ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge Management, and Service Catalog.
Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs.
Design and implement forms, workflows, notifications, approval processes, and service catalog solutions.
Create scalable solutions following ServiceNow development best practices.
Workflow & Automation:
Design and support process automation using Flow Designer and Integration Hub.
Identify opportunities to improve efficiency through workflow automation.
Configure routing, approvals, notifications, and fulfillment processes.
Service Portal & User Experience:
Customize Service Portal pages, widgets, and catalog experiences.
Improve self-service capabilities and end-user experience.
Integrations
Develop and maintain integrations using REST and SOAP APIs.
Configure Import Sets, Transform Maps, and Integration Hub connections.
Support integrations with enterprise applications such as Azure/Entra ID, HR systems, ERP platforms, and third-party applications.
CMDB, SAM & Platform Administration
Support CMDB maintenance, CI relationships, and CSDM-aligned configurations.
Administer Software Asset Management (SAM) processes and software compliance activities.
Perform platform administration activities including user management, role assignments, ACL maintenance, instance configuration, and update set deployments.
Install, configure, monitor, and troubleshoot MID Servers.
Upgrades, Testing & Support
Participate in ServiceNow upgrades, patches, and release activities.
Assess and remediate customization impacts during upgrades.
Execute testing activities, including unit testing, regression testing, and ATF.
Troubleshoot platform issues and perform root cause analysis.
Support production deployments and post-release validation.
Stakeholder Engagement
Collaborate with business stakeholders to gather and analyze requirements.
Translate business needs into technical solutions and platform enhancements.
Prepare technical documentation, solution designs, and knowledge articles.
Support Agile project delivery and continuous improvement initiatives.
QualificationsBachelor's degree in computer science, Information Technology, Engineering, or a related field.
4-6 years of hands-on ServiceNow experience in development, configuration, administration, and support.
Strong experience with ITSM processes and Service Catalog management.
Proficiency in JavaScript, Glide APIs, and ServiceNow scripting.
Experience with:
Business Rules
Script Includes
Client Scripts
UI Policies
UI Actions
ACLs
Hands-on experience with Flow Designer, Integration Hub, and workflow automation.
Experience developing and supporting REST and SOAP integrations.
Understanding of CMDB concepts, CI relationships, and ServiceNow data model.
Experience with Software Asset Management (SAM).
Knowledge of ServiceNow instance management, update sets, and release processes.
Experience with MID Server setup, monitoring, and troubleshooting.
Familiarity with ServiceNow upgrades and regression testing.
Exposure to ATF (Automated Test Framework).
Experience working in Agile/Scrum environments.
Preferred
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
CIS-ITSM certification.
Experience with Discovery, Service Mapping, HAM, or ITOM modules.
Experience integrating ServiceNow with Oracle Fusion, PeopleSoft, SCCM, Intune, or Azure/Entra ID.
Understanding of CSDM and ServiceNow platform governance.
About UsOverview
Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.
Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.
In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).
Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.
At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
- 4-6 years hands-on ServiceNow experience in development, configuration, administration, and support
- Strong experience with ITSM processes and Service Catalog management
- Proficiency in JavaScript, Glide APIs, and ServiceNow scripting
- Experience developing Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs
- Hands-on experience with Flow Designer, Integration Hub, and workflow automation
- Experience developing and supporting REST and SOAP integrations
- Understanding of CMDB concepts, CI relationships, and ServiceNow data model
- Experience with Software Asset Management (SAM)
- Knowledge of ServiceNow instance management, update sets, and release processes
- Experience with MID Server setup, monitoring, and troubleshooting
- Familiarity with ServiceNow upgrades, regression testing, and ATF
- Experience working in Agile/Scrum environments
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- CIS-ITSM certification
- Experience with Discovery, Service Mapping, HAM, or ITOM modules
- Experience integrating ServiceNow with Oracle Fusion, PeopleSoft, SCCM, Intune, or Azure/Entra ID
- Understanding of CSDM and ServiceNow platform governance
Oceaneering Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Oceaneering and has not been reviewed or approved by Oceaneering.
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Healthcare Strength — Healthcare offerings are portrayed as comprehensive, including private medical insurance and broad medical, dental, and vision coverage tailored to local markets. In several contexts, coverage is characterized as good to outstanding.
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Retirement Support — Retirement programs include pension/retirement plans and a U.S. 401(k), which are consistently highlighted as part of a competitive package. These elements are described as contributing meaningful value to overall compensation.
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Leave & Time Off Breadth — Leave programs include PTO/vacation, paid holidays, and paid sick leave, with annual leave emphasized globally. Time-off provisions are noted as a steady component of total rewards even when salary opinions differ.
Oceaneering Insights
What We Do
Oceaneering pushes the frontiers of deep water, space and motion entertainment environments to execute with new, leading-edge connections to solve tomorrow’s challenges, today. As the trusted subsea connection specialist, our experience combined with the depth and breadth of our portfolio of technologies allows us to engineer solutions for the most complex subsea challenges. From routine to extreme, our integrated products, services, and innovative solutions safely de-risk operational systems, increase reliability, and enable a lower total cost of ownership. We are connecting what’s needed with what’s next as the world’s largest ROV operator and the leading ROV provider to the oil and gas industry with over 300 systems operating worldwide. With our safety-focused and innovative approach, we responsively and decisively react to subsea challenges while providing solutions swiftly and efficiently.
